If you’re looking to take your customer support workflow to the next level, you’re probably already considering telephony options like Aircall.io or Aircall alternatives. It makes sense why their cloud phone system is at the top of your list — from online video conferencing to talkdesk management, WiFi calls are the future of small business call queues.
But is Aircall really the best fit for your business? 🤔 Well, that depends. Most SMBs aren’t ready to front the higher costs of this business phone system and need to have a minimum number of users before upgrading to the next tier. Awkward, we know. Plus, Aircall is extremely limited (AKA doesn’t offer) text messaging or functions like sales, internal calls, or conference calls.
Let’s explore whether or not Aircall is a viable VoIP option for your business, as well as eleven potential Aircall alternatives that might suit you even better.
What you should know about Aircall
Aircall is a popular VoIP call center software for a multitude of reasons. Not only does it let companies create a cloud-based virtual call center, but it allows employees and support teams to operate from anywhere. Imagine all the benefits of a PBX with all the flexibility of VoIP.
Too good to be true? Maybe. 😔
Aircall lacks the critical features needed to operate as your business’s phone system of choice. On the basic plan, users only have access to:
- Calls and texts
- API access
- Call recording
- Phone support
Text messages are included in the basic plan, and although it provides unlimited inbound messages, it only supports 4,000 outbound per user per month. Talk about frustrating. Aircall doesn’t support MMS messaging; you won’t be able to send or receive photos or videos from your contacts. All SMS texting lives in a separate section of their app from calls so catching up on a conversation can take extra time.
There are also a few fees to keep in mind that aren’t clear up front with Aircall including their international call rates. They also charge extra for calls if you use a toll-free number. For small businesses where cash flow is critical, these unpredictable (and unnecessary) costs can harm your profits considerably.
As a call center solution above all else, Aircall uses a license minimum to guide its price tiers. You might want to sit down: you’ll need at least three users to become a paying customer. Although this is baffling at first glance, you can see where Aircall is coming from: this company targets larger enterprises with dozens of call center employees — not one-man bands. If you happen to be a solo founder or an LLC duo, Aircall’s platform is already off the table. 👎
Aircall currently charges $30 per month per user for its cheapest plan on an annual basis (read: $90 per month due to three user minimum). If you sign up, you’ll be required to pay $1,080 ($90 x 12 months) upfront or spend $40 per month per user using their monthly plans. And we haven’t even touched on benefits yet — in order to get access to Aircall’s advanced features, you’ll have to pay $50 per month per user on the annual plan. Don’t forget about those additional fees, either!
Here’s the breakdown:
- Essentials: $30 per month per user for unlimited calls, texts, and IVR support.
- Professional: $50 per month per user for a Salesforce integration, advanced analytics, and live call monitoring.
- Custom: This undisclosed price unlocks API developer support unlimited calls worldwide.
For small and growing businesses, Aircall is a costly phone services that increases operational costs in a major way. Thankfully, alternatives to Aircall can provide all the features you need starting at just $10 per month per user.
The verdict on Aircall
Although it might seem there’s potential on paper, Aircall isn’t necessary a viable option for small businesses. Built with contact centers and inbound calls in mind, this platform’s pricing and features have shifted more towards larger businesses in recent years. If you’re an enterprise looking for a call center solution, Aircall is definitely a great option. If you’re a startup or a small business just getting your feet wet, there are plenty of more scalable alternatives that can meet your needs without breaking the bank. 💸
11 Aircall alternatives
Ready to make the switch? Check out these 11 Aircall alternatives that could take unified communications to the next level.
OpenPhone is proud to craft an awesome experience for teams that rely on phone and text communication from a US, Canadian, or North American toll-free number around the world. We want to make sure you actually enjoy using our software — and have the tools you need to be successful, too. And with more than 1,000+ 5-star reviews on the App Store, we’re not the only ones who believe that. 😉
Our VoIP solutions provide unlimited MMS support to small businesses from all backgrounds, including group text messaging, auto-replies, and snippets for an easier customer experience. And unlike Aircall, we don’t require you to have three or more users to use any of our plans. Just pick a plan that works for you, then give it a go!
When your team needs to add additional users into OpenPhone, getting them invited and started is flat out simple.
As the modern business phone solution, OpenPhone makes it easy to scale your team as you grow with:
- Options to sign up for multiple local (US and Canadian phone numbers) and toll-free numbers
- Shared phone numbers
- SMS and MMS support
- Auto-attendant and call routing
- Voicemail to text transcriptions
- Automatic call recording
- Ability to set business hours that control when you’re available to receive calls
- Mobile apps available for iOS and Android
- Web-based app for all browsers
- Desktop apps for Mac + Windows
- Zapier, HubSpot, Slack, and email integrations
Best of all, whether you’re working remotely or overseas, you can easily access your business phone number from most places in the world via WiFi.
We know this looks like information overload, and we want to help! We’ve got some phenomenal support pros ready to answer any questions and comments at any time at [email protected]
Pricing from OpenPhone is as easy as 1-2-3!
- Standard: $10 per month per user
- Premium: $20 per month per user
- Enterprise: Customized to meet your needs
We pride ourselves on offering transparent rates on all of our plans, so feel free to browse them for yourself!
How to port your existing number from Aircall
Porting your Aircall number is an easy process. Here’s how to do it:
- Create an OpenPhone account
- Fill out this porting request form
- That’s it! We’ll take care of the rest.
Once your number is ported, you can start using OpenPhone as your complete business phone system. 🙌
From great features to outstanding prices, OpenPhone has you covered. Our IVR solutions and highly rated call quality give businesses like yours everything they need to pop off, all supported by an intuitive user experience. Get access to OpenPhone for free using our 7-day trial. ⬅️
There’s a good reason why RingCentral is one of the most well-known cloud phone systems on the market. Their unified communications platform includes unlimited calling and texting in the US and Canada, making frequent interactions a breeze. Mid-level businesses can expect a few common features:
- Voicemail to text
- Team document sharing
- Toll-free numbers
But RingCentral isn’t suited to every business. This platform’s base plan is extremely bare bones for the price. Worst of all, companies with growing teams will need to upgrade to access call recordings and any integrations. 🙍
Users have four major tiers to choose from:
- Essentials: $29.99 per user/month for messaging and phone services.
- Standard: $37.99 per user/month for texting, calling, and on-demand call recording.
- Premium: $44.99 per user/month for messages, phone calls, videos, automatic call recording, and an open API.
- Ultimate: $44.99 per user/month for all previous benefits plus unlimited storage.
RingCentral’s prohibitive price tag and constant need to upgrade is a serious drain on small business resources (i.e. money). If your team needs more features at a lower price point, this isn’t the right platform for you.
The greatest strength of the Dialpad platform lies in its wide range of features. At the entry-level plan, customers have access to VoIP calls, texts, and video services. This includes a host of other smart features, such as:
- IVR systems
- Call recording and transcripts
- Speed coaching software
Unfortunately, Dialpad doesn’t offer much else without an upgrade. Users can only have one number on their account, and without spending extra, international texts and snippets are out of the question. And by the way: you can’t upgrade without meeting minimum user requirements. Sorry. 🤷
Dialpad offers three base plan options:
- Standard: $15 per month per user for unlimited calls and call controls — 1 user minimum
- Pro: $25 per user per month for Salesforce and local number support — 3 users minimum
- Enterprise: An undisclosed amount for unlimited phone support — 100 users minimum
Keep in mind also Dialpad does charge extra if you need to port in more than one existing phone number.
It’s clear that Dialpad is geared toward larger businesses with dedicated contact centers, and not small businesses or solopreneurs. Unless you have at least 3 other employees or are ready to pay extra just for access to international SMS, you might want to think twice before signing on the dotted line.
CloudTalk’s (you guessed it) cloud-based call center software has solutions geared toward eCommerce, IT, health services, and hospitality businesses. Apart from their other programs, the virtual call platform provides:
- Call flow designers
- Interactive voice response
And the list goes on and on. Just don’t get too excited — most of the good features require upgrades or add-ons, including business SMS. If you read between the lines, you’ll discover yet another letdown: only inbound and intercompany calls are given unlimited access. Outbound calls are priced per minute, adding more weight to CloudTalk’s already steep price tags. 😧
After a 14-day free trial, CloudTalk customers can pick from one of four plans. Note that these are priced per user per month and billed annually.
- Starter: $25 for click-to-call, call distribution, and international number selection.
- Essential: $30 nets you text messages, analytics, and the open API.
- Expert: $50 unlocks big integrations like Salesforce, speech to text, and wallboards.
- Custom: Depending on how big your company is, you could have custom onboarding, support, and security.
CloudTalk does have quite a few features, but their steep pricing and costly outbound calls are a dealbreaker to most businesses. Because most other VoIPs provide unlimited inbound and outbound calls, you might get a bigger bang for your buck with another Aircall alternative.
5. Google Voice for Google Workspace
Google Voice for Google Workspace is one of the most ubiquitous VoIPs in the business world. It’s garnered quite a reputation for itself, allowing personal users to post secondary numbers on social media platforms like LinkedIn. For businesses, Google Voice offers:
- Unlimited US SMS
- Unlimited calls to the US
- Mobile and web apps
Many users don’t realize how limited Google Voice actually is. Even at the highest payment tier, small businesses won’t have access to multiple numbers or third-party integrations outside of other Google apps.
Google Voice for Google Workspace pricing
There’s a common misconception about the price of Google Voice for Google Workspace. Although a personal number is free, all businesses are required to have a paid Google Workspace plan in addition to their business number. Sorry to burst your bubble. The Workspace itself is $6 a month at the lowest tier, in addition to the number itself ($10 per month per user). For a solopreneur, that’s $16 a month minimum.
Google Voice for Google Workspace then has three separate plans to access the paid version of Voice:
- Starter: $10 per month per user for free calls, 24/7 support, and call forwarding.
- Standard: $20 per month per user for desk phone support and multi-level auto-attendant.
- Premiere: $30 per month per user for advanced reporting (BigQuery) and data regions.
Despite great word of mouth, Google Voice for Google Workspace is a frustratingly limited platform. With limited integrations the extra required plan, it doesn’t provide enough features to justify its price point.
There are lots of reasons users love Nextiva as a communications platform and an Aircall alternative. For one thing, this VoIP dialer serves hundreds of thousands of small businesses in almost every industry. For another, the price isn’t necessarily prohibitive to younger startups. Even at the most basic plan, users enjoy:
- Unlimited voice and video calls
- Mobile and desktop applications
- Outlook and Google Contacts integration
But Nextiva isn’t right for everyone. Not only does it not support business MMS, but their convoluted SMS activation and pricing make getting started more difficult than other Aircall alternatives.
Out of all the competitors on this list, Nextiva’s pricing is perhaps the most confusing. Rates are based on monthly and annual billing, as well as the total number of users. The fewer team members you have, the more it will cost you. Go figure. 😵
Here are the monthly prices for a team of 1 – 4 users:
- Essential: $30.95
- Professional: $35.95 (this gives you access to SMS and MMS from your mobile device with Nextiva)
- Enterprise: $45.95
- Ultimate: $75.95
Nextiva is only an Aircall competitor for larger and more established businesses. Geared toward companies with 100+ team members, it doesn’t make sense to pay more for fewer features — especially as a growing brand.
Grasshopper is one of the oldest VoIP solutions still available today. Cheaper than most traditional cell phone carriers, their unique business features can be used on desktop, mobile, and more.
Some of their most impressive features include:
- Custom greetings
- Simultaneous call handling
- Ruby Receptionist
If you felt a little underwhelmed by this list, you’re not alone. Beyond their outdated user experience, one of Grasshopper’s biggest limitations is its lack of integrations, as well as shared phone numbers for internal teams. Businesses that rely heavily on shared inboxes may struggle to expand their growth as a result.
It’s important to note that Grasshopper’s pricing scale is directly associated with the amount of phone numbers you can have on your account. All numbers past that point cost $10 per month per user in extra fees. Here’s what that looks like:
- Solo: $29 for 1 phone number
- Partner: $49 for 3 phone numbers
- Small Business: $89 for 5 phone numbers
Grasshopper’s dated platform and limited features may fit certain small businesses, but growing teams that want a more modern phone solution and have more complex communication needs may want to look elsewhere.
Serving small businesses all over the globe, Vonage offers a variety of VoIP solutions in many different use cases. VoIP calls are accessible on mobile and desktop devices, all with a 99.999% uptime reliability. Apart from unlimited calls and texts, users can expect features like:
- Unlimited team messaging
- CRM integrations
- Mobile and desktop access
It doesn’t take long for Vonage’s hidden fees and pricey plans to outweigh their offered features. And if user reviews are to be believed, their clunky user interface won’t help much either.
Similar to Nextiva, Vonage’s plans are based on your company’s number of business users. Businesses with fewer users pay more, including taxes and fees.
If you happen to be a team of 1 – 4 people, here’s what to expect for the monthly price per user:
- Mobile: $19.99
- Premium: $29.99
- Advanced: $39.99
Note: this doesn’t include taxes or add-on costs, including toll-free numbers and visual voicemail. Forwarding calls outside your account also costs an extra $.03 per minute.
It doesn’t take long for Vonage’s platform to get pricey. When compared to the other Aircall alternatives and features in this roundup, it doesn’t make sense to pay more for the exact same features.
VoIP numbers from Line2 bridge the gap between traditional business lines and virtual solutions. Line2 also comes with unlimited calls and texts in the US and Canada. The rest of their features are mildly unimpressive:
- Caller ID
- Merged calling
- Call forwarding
Many of the features offered by Line2 aren’t much better than a standard business phone. ☎️ And with hundreds of user reviews citing poor performance and lots of bugs, it may be a frustrating Aircall competitor for business owners looking to boost productivity.
One of Line2’s best features is its no-frills pricing schema. With three options to choose from, this company doesn’t enforce user limitations to upgrade (whew). 😌
- Starter: f with unlimited calls for $15.99 per month
- Growth: Enjoy auto attendants and call schedulers for $20.99 per month
- Business: Advanced reports and call recording begins at $25.99 per month
Line2 may be a decent start in the world of virtual phone calls, but it certainly won’t outperform other options. Although it’s fairly cost-effective, Line2’s Unreliable platform may not outweigh its benefits.
Unlike other VoIPs, Ooma was specifically designed with hardware and software for growing enterprises. Their desktop smartphone is well-loved by some customers, as well as their extremely simple setup. The features aren’t too shabby, either:
- Free toll-free numbers
- Mobile apps
- Virtual extensions
Most of Ooma’s functionality comes from businesses with little to no established telephony. 📱 Without analytics or third-party integrations, it can be difficult to migrate preexisting workflows into Ooma’s phone solutions. Key features are also missing unless you upgrade to their higher-tier plan.
There are only two pricing plans offered by Ooma:
- Ooma Office: $19.95 per user per month unlocks 35+ business features, including unlimited calls to North America.
- Ooma Office Pro: $24.95 per user per month nets you a desktop softphone, as well as video conferencing, call recording, and voicemail transcriptions.
At the end of the day, Ooma is geared more toward enterprise solutions than the small business owner. And if you really need third-party integrations or reporting analytics for your workflow, this platform just doesn’t hit the mark compared to other Aircall alternatives.
VoIP from Phone.com is one of the most difficult to budget for AirCall alternatives on the market. Some of their offered features include:
- CRM integrations
- IP desk phone compatibility
- HIPAA compliance
But as the saying goes, ‘not all that glitters is gold.’ 💎 With Phone.com, basic plans offer just one number per account (you’ll need to upgrade for more). Even more frustrating is their limited 300 minutes of calls and 1,000 text segments — all pooled between users, of course.
Pricing options for Phone.com may be simple to understand. With the ability to mix and match users on separate plans, it’s a nice carrot for startups and small businesses looking to scale over time. 🥕
- Basic Users: $10.39 per month per user
- Plus Users: $15.99 per month per user
- Pro Users: $23.99 per month per user
However, if you’re calling or texting internationally, rates will vary widely — down to the area code number you are trying to reach.
There are other Phone.com alternatives that are far easier to budget for and grow as your company needs to bring more teammates into the fold with your business phone system. Limited features are locked behind more expensive paywalls right from the get-go, which is tough on young businesses and their bottom line. You might want to consider Aircall competitors rather than settle for a middle-of-the-road option.
OpenPhone: The best Aircall alternative
There’s no doubt about it: OpenPhone is the Aircall alternative andthe business phone system for modern companies. Sole-proprietors, startups, small businesses, and growing businesses alike use our platform to seamlessly manage their business’s daily communication efforts. With OpenPhone, companies can use talk and text to support customers, team members, and clients using nothing but WiFi and their cellphone. 📲 With iOS, Android, desktop, and browser-based apps available, OpenPhone makes it easy to access your business phone number from anywhere.
Check out all the features that OpenPhone has to offer with a full range of comparisons below.
It’s clear that OpenPhone is the winning choice for small businesses around the country. Reach callers quickly, plug in to call monitoring dashboards, and otherwise upgrade your helpdesk services like never before. And it all starts with a seven-day free trial from OpenPhone. 💪