Like most business Voice over Internet Protocol (VoIP) systems, Vonage provides a lot of standard features — like phone calls, messages, auto-attendant, and CRM integrations. However, it does have some limitations that Vonage alternatives easily overcome.
In this post, we explore 11 Vonage alternatives offering better features and prices to small business owners.
What you need to know about Vonage
Vonage is a legacy video conferencing and voice platform that has existed since 2001. It offers two main services: Vonage Business and Vonage Residential. The platform is compatible with your desktop, phone, and browser and has over 50 features, including video meetings and team messaging.
The drawbacks of Vonage Business
Vonage may be a well-known cloud communications service, but four major drawbacks can make it difficult for small business owners to get the most out of their phone communications.
No built-in support for picture messaging (MMS)
If you use your business phone to text clients, you’ll quickly run into major limitations with Vonage since its pre-built plan packages don’t let you send MMS. Instead, you’ll need to pay for its communication API on top of your plan to send or receive images, PDFs, audio messages, or videos from your business phone number. Additionally, you can only send MMS to customers in the US and Canada.
Fees, fees, and more fees that aren’t small business friendly
Vonage pricing starts at $19.99 per line per month for its base plan. Its lowest rate ($14.99 per line per month) is only available if you have 20 or more users, which can be an issue for businesses with small teams.
Many popular features require add-on costs with most Vonage plans, and even with the highest-tier Advanced plan, you won’t get automatic call recording. Want voicemail transcriptions? It’ll cost $4.99 per month per extension.
Plus, if you want a shared inbox with your team members that includes MMS, SMS, and more, you’ll have to pay $9.99 per month. And while Vonage does let you purchase toll-free numbers, each costs $39.99 per month.
To access Vonage’s call queue feature, you need to pay $14.99 per month per call queue. You’ll also need to upgrade to the second-highest tier plan for team messaging, which may mean paying for features you don’t need.
Compare this to other softphones and Vonage alternatives that offer the same features and have a starting price of $15 per user per month with no hidden fees.
Clunky user experience can slow team members down
Like other legacy VoIP services, Vonage was founded over 20 years ago and has kept the user interface and aesthetic of early 2000s web products. Since employees often use products like WhatsApp, Messenger, and Instagram for their personal communications, they’ll want an easy-to-use VoIP app on their mobile devices and computers.
This is where Vonage alternatives like OpenPhone shine. When you switch, you and your team can access a VoIP provider that’s easy to set up and use on all your devices.
Poor customer support that costs you time and money
Many long-term Vonage customers share a common complaint. The customer service isn’t all that good. Vonage Business users reported on G2 that the support team is slow to resolve critical problems, costing them time and money. These aren’t the sort of issues you’d want to face long-term, especially if your phone service is critical to your business operations.
See for yourself:
“We were no longer able to speak with a live person for help, questions, issues, or anything. It was all driven by self help utilizing their website. We started having quality issues and calls dropping multiple times daily. We had our IT person check connections, internet, etc. There was nothing wrong on our end, but Vonage would not recognize this issue nor do anything to rectify [it]. This eventually prompted us to find another VoIP provider.” – G2
Gated AI capabilities slow down your workflow
AI features could save you hours by helping your business stay agile and productive. They also let your team focus on work that really matters — like providing a seamless customer experience to every caller.
Vonage offers an AI virtual assistant, but it’s a paid add-on to existing Vonage plans. Vonage alternatives like OpenPhone, on the other hand, offer AI features like AI message responses on the base plan that you can use right away.
Vonage pricing
Vonage Business has three pricing plans that are based on how many users you have.
Here’s what you’ll pay for up to four users:
- Mobile: $19.99 per line per month for desktop and mobile apps, unlimited domestic calling, and more
- Premium: $29.99 per line per month for support for VoIP desk phones, unlimited video meetings, and more
- Advanced: $39.99 per number per month for on-demand call recording, call groups, and more
The best Vonage alternatives compared
Here’s how the best alternatives to Vonage stack up side by side:
| Provider | Starting price | Unlimited calling to US & Canada | SMS/MMS to US & Canada | Shared phone numbers | Additional phone numbers |
|---|---|---|---|---|---|
| Vonage | $19.99 per user per month | ✓ | Local US and Canadian numbers only | X (shared line appearance only) | Starts at $4.99 per number per month |
| OpenPhone | Starts at $15 per user per month | ✓ | ✓ | ✓ | $5 per number per month |
| RingCentral | $20 per user per month | ✓ (limited toll-free minutes) | X (25 messages per user per month) | ✓ (calls only) | $4.99 per number per month |
| Google Voice | $16 per user per month (including Google Workspace) | Unlimited calls to Canada from the US only | US customers only | Requires upgrade (ring groups only) | X |
| Nextiva | $20 per user per month | X | X | Shared call appearance only | Undisclosed fee |
| Ooma Office | $19.95 per user per month | ✓ | Requires upgrade | ✓ | Starts at $9.99 per number per month |
| 8×8 | Contact for a quote | ✓ | ✓ | ✓ | Contact for a quote |
| GoTo Connect | $26 per user per month | ✓ (limited toll-free minutes) | ✓ (US and Canadian customers only) | Requires upgrade | Contact for a quote |
| Zoom Phone | $10 per user per month | Requires upgrade | ✓ (US, Canadian, and Australian numbers only) | ✓ | $5 per number per month |
| Grasshopper | $14 per user per month | ✓ | Local numbers only | X | $9 per number per month |
| 3CX | Free plan (up to 10 users) | Depends on SIP trunk | ✓ | X | X |
| Phone.com | $12.74 per user per month | Requires upgrade | MMS isn’t supported in Canada | Requires $4.99 add-on | $4.99 per number per month |
1. OpenPhone: Best modern business alternative to Vonage
Pros
- Unlimited calls and texts to the US and Canada
- Local and toll-free second numbers are available
- Integrations with 7,000+ apps, including Salesforce and HubSpot
Cons
- No emergency 911 calling services*
*Nearly all virtual phone numbers share this problem. Since VoIP numbers aren’t tied to a physical address, they can’t be used to call emergency services.
OpenPhone is a VoIP provider built for businesses and solopreneurs. With just an internet connection, you can answer calls, send messages, and collaborate with your team from anywhere.
We make it easy to streamline your business communications through an intuitive cloud-based platform. Every team member on your plan can get a local or toll-free number on the devices they already own. Or they can collaborate on a shared phone number to split responsibility for incoming calls and texts. Every customer touchpoint — including voicemails, texts, calls, and call recordings — is stored in the same thread so you can get better context at a glance.
OpenPhone can help you build better relationships with customers by creating a seamless experience from the moment they contact your business. First, you can create an IVR so callers can reach the right member of your team. Then, you can set companywide or individual business hours so you don’t have to stay glued to your phone.
Looking to automate routine tasks to make time for high-touch services? Our API lets you trigger a sequence of events like sending appointment reminder texts. You can also use snippets to create text message templates and instantly respond to frequently asked questions.
More importantly, OpenPhone is constantly implementing customer feedback into the product — just check out our changelog to see what we’re up to.
Here’s what one business has to say about switching to OpenPhone:
“Vonage packed a lot of unnecessary features that most of the time didn’t work. I missed a lot of calls that didn’t come through to my phone. For all the aggravation, Vonage was not worth its hefty price tag — not to mention finding hidden fees on every billing cycle. OpenPhone is so easy to use! Call quality and receiving calls and voicemails have been fantastic. ” — Melissa Hughes, Principal/Owner at Halogen Design Lab
You can try out OpenPhone at any time by signing up for a free seven-day trial.
How to get a virtual number with OpenPhone
Getting a new phone number from almost anywhere in the world is a simple process when you choose OpenPhone as your virtual phone number provider.
Follow these three steps:
- Create an account with OpenPhone (when you sign up, you get a free, seven-day trial).
- During signup, choose your city or area code in the US to select your preferred phone number.
- Once the signup process is complete, you’re all set to use your new virtual phone number!
Key features of OpenPhone
- Toll-free numbers
- US, Canadian, and international calling
- Crystal-clear call quality
- Automatic responses to texts, missed calls, and voicemails
- Shared phone numbers for customer support
- Multiple phone numbers tied to one account
- Call forwarding and call routing
- Integrations with tools like Slack and Zapier
- Internal threads, contact notes, and direct messaging for team collaboration
- Auto-attendant functions (IVR) for incoming calls
- AI-generated message responses, transcripts, and call summaries
OpenPhone pricing
OpenPhone offers a transparent pricing structure — you pay a fixed rate per user per month on each of our three plans:
- Starter: $15 per user per month for unlimited voice calls and text messages in the US and Canada, voicemail transcriptions, shared numbers, and more
- Business: $23 per user per month for phone menus, group calls, analytics and reporting, automatic call recording, and more
- Scale: $35 per user per month for AI call tags, dedicated onboarding, and priority chat and email support
2. RingCentral: Best alternative with desk phone rental options
Pros
- Unlimited calls to the US and Canada
- Provides local or toll-free phone numbers
Cons
- Texting limits across plans
- Toll-free calling limits across plans
- Limited call recording storage on the base plan
RingCentral is priced similarly to Vonage, just with more bells and whistles. In addition to renting desk phones for your business, you get video meetings and ‘white-glove onboarding’ on the basic plan.
Unfortunately, RingCentral has limitations with guardrails around its foundational features. The base plan ($20 per user per month) only comes with:
- 25 text messages per user per month
- 100 toll-free minutes per user per month
- Limited call recording storage (they expire after 90 days)
You also have to pay for expensive upgrades to access advanced features like automatic call recording and push-to-talk — just like Vonage.
Want to buy vanity phone numbers? You’ll have to pay $4.99 per month and a one-time fee of $30. Plus, international toll-free numbers cost $14.99 per user per month and a one-time fee of $25, which can get expensive if you have a global customer base.
You also can’t get unlimited texts on any of RingCentral’s plans, which can cause problems if your team sends a lot of messages.
Want fewer limits from your business VoIP? It would be best to look for an alternative.
Key features of RingCentral
- Free unlimited calls in the US and Canada
- One free US, Canadian, or toll-free number per user
- Voicemail transcriptions
- Automatic call recordings (upgrade required)
- Integrations with Slack, Microsoft 365, Salesforce, Zendesk, and other CRMs (upgrade required)
- Video meetings supported
RingCentral pricing
RingCentral’s pricing offers four different plans:
- Core: $20 per user per month to access unlimited domestic calling, limited SMS and MMS, and IVR
- Advanced: $25 per user per month to access auto call recording, advanced call monitoring and handling, and multi-site management
- Ultra: $35 per user per month to access video meetings with up to 200 participants, whiteboards, customizable business analytics, and more
Find out more about how these two platforms compare with our Vonage vs RingCentral guide.
3. Google Voice: Best alternative for businesses on Google Workspace
Pros
- Free calls to the US
- Integrates with other Google Workspace apps
Cons
- Texting is available in the US only
- No toll-free numbers
- No integrations outside Google Workspace
Google Voice is a popular VoIP service among startups, especially since it offers a free plan. However, businesses will quickly see its limitations. For example, you can’t share access to your Google phone number with the free version. You must also have a US number to sign up, and texting is only available to US customers.
Google Voice has paid plans starting at $10 per user per month (plus $6 per month for Google Workspace). It might make sense if you already pay for Google Workspace, but low price aside, the tool is restrictive. You won’t find integrations for Slack, Zapier, and other CRMs. Additionally, Google Voice doesn’t provide toll-free numbers or vanity numbers.
You won’t find auto-replies via Google Voice either. Plus, if you want to set up an auto-attendant, you need to upgrade to the second-highest plan.
If you want platforms with better call management tools, there are better alternatives on the market.
Key features of Google Voice
- Unlimited calls to the US or Canada
- Unlimited texts in the US
- Auto-attendant (upgrade required)
- Integrations with Google Calendar and Google Meet
- Apps for mobile and desktop
Google Voice pricing
You need to pay for two subscriptions to access Google Voice’s paid plans. The first cost is at least $6 per user per month to unlock Google Workspace. The second is one of these three pricing plans:
- Starter: $10 per user per month for calls to the US and Canada, voicemail transcriptions, and integrations with Google Workspace
- Standard: $20 per user per month to unlock on-demand call recordings, ring groups, and phone menus
- Premier: $30 per user per month to unlock automatic call recordings and advanced reporting
Learn more about how Google Voice and Vonage stack up by checking out our Google Voice vs Vonage guide.
4. Nextiva: Best alternative for teams using Microsoft products
Pros
- Digital service helpdesk
- Video calling features
Cons
- Above-average price point
- Most integrations require an upgrade
- Limited toll-free minutes
- Shared numbers require an upgrade
Nextiva is a Vonage alternative with features (and prices) designed for enterprise use. Small businesses can still use it to integrate with Microsoft Office, but only if they pay for an add-on or upgrade to the two highest-tier plans. You also don’t have the option to try out their platform until you have a conversation with Nextiva’s sales team.
Unlike other Vonage alternatives, Nextiva requires you to upgrade to make and receive calls and texts. To allow reps to split texts and calls, you have to pay $10 per user per month for an add-on to the Core plan ($30 per user per month). Alternatively, you can upgrade to the Engage plan ($40 per user per month).
While Nextiva is a more expensive alternative to Vonage, it’s better rated for customer support. If you’re not willing to make this tradeoff, you should look for a Nextiva competitor.
Key features of Nextiva
- Desktop, web, and mobile apps
- Unified channels inbox
- Voicemail transcriptions (upgrade required)
- Auto-attendant (IVR) (upgrade required)
Nextiva pricing
Nextiva pricing gives you four options:
- Digital: $20 per user per month for live chat, email, social media channels, and more
- Core: $30 per user per month for inbound and outbound voice, video meetings, screenshare, and more
- Engage: $40 per user per month for toll-free numbers, call center queueing, advanced reporting, and more
- Power suite: $60 per user per month for unlimited SMS messages per user per month, intelligent routing, supervisor dashboard, and more
See how Nextiva and Vonage compare side by side with our Nextiva vs Vonage guide.
5. Ooma Office: Best alternative with legacy features
Pros
- Unlimited calling in the US, Canada, Mexico, and Puerto Rico
- Texting in the US and Canada
Cons
- Texting is only available on higher tiers
- Voicemail transcriptions are only available on higher tiers
- Desktop app only available on the higher tiers
Ooma Office is a legacy VoIP service provider, which means, like Vonage, its interface isn’t ultra-modern. But it does offer a number of key calling features and a few older functionalities (like overhead paging systems) should your business need them.
With Ooma Office, you can’t make customer calls on its desktop app unless you upgrade, which can be an issue if your team prefers to work from their computers and you’re trying to keep costs down.
Ooma Office lets you make unlimited calls in the US, Canada, Mexico, and Puerto Rico. However, you need to upgrade if you want voicemail transcriptions, which is the same limitation you run into with Vonage.
Want to send text messages to customers? You’ll have to upgrade. Even then, you only get 250 messages per user per month on the Ooma Office Pro plan.
If you need voicemail transcriptions and scheduled messages but you’re on a budget, Ooma Office probably isn’t the right fit. But if you’re willing to pay a higher price to unlock ‘advanced’ features (while paying for legacy features you may not need and a one-time activation fee that costs $49.95), it’s a Vonage alternative to consider.
Key features of Ooma
- Free calling in the US, Canada, and Mexico
- Texting in the US and Canada
- Voicemail transcriptions (upgrade required)
- Ring groups
- Call recording (upgrade required)
- Auto-attendant
Ooma pricing
Ooma’s pricing plans give you three options:
- Essentials: $19.95 per user per month to access 50+ standard features, unlimited calling in the US, Canada, Mexico, and Puerto Rico, and a virtual receptionist
- Pro: $24.95 per user per month to access everything in Essentials, the desktop app with calling, limited text messaging, and video conferencing (up to 25 participants)
- Pro Plus: $29.95 per user per month to access everything in Pro, CRM integrations, video conferencing (up to 100 participants), and hot desking
6. 8×8: Best alternative for teams with call centers
Pros
- Unlimited users on any plan
- Unlimited calls to select countries and numbers
Cons
- Call recordings have limited storage without upgrading
- SMS is only supported in the US and Canada
- Unintuitive user interface
8×8 is a small business phone system with a major appeal to contact centers. The base plan offers unlimited domestic calling, auto-attendant, and audio/video conferencing for up to 500 participants.
While 8×8 offers more features than Vonage, it doesn’t transparently list its prices. Plus, many past customers complain of poor customer support. A review on TrustPilot says, “Long long hold hours. Their system cannot find you when you call them. Even if you give them the phone number which was generated by them.”
Additional limitations include:
- Limited call recording storage (expires after 90 days)
- Steep learning curve to customize phone settings
- Confusing restrictions on international calling
Even if you subscribe to 8×8’s highest-tier plan, you’ll have to pay for add-ons to get features like intelligent interactive voice response (IIVR) and the Microsoft Teams integration. Plus, its unlimited calling feature doesn’t include calls to your customers’ mobile, premium, or special numbers.
However, 8×8 still offers a more feature-rich platform than Vonage, especially when it comes to auto-attendants, meeting recordings, and transcriptions. But if you’re concerned about the lack of transparency and poor customer support, you may want to look for another alternative.
Keep in mind that if you want to cancel your 8×8 account, you need to provide a written notice of the cancellation 30 days in advance.
Key features of 8×8
- SMS, MMS, and team chat
- Basic call queues
- Unlimited calling in 14 countries
- Voicemail transcriptions
- Document sharing
8×8 pricing
8×8’s pricing is no longer directly on their website. You have to contact sales for a quote on:
- X2: All-in-one voice, video, and chat, unlimited users, unlimited voice calling to 14 countries, and more
- X4: Unlimited voice calling to 48 countries, 8×8 Frontdesk for receptionists and operators, supervisor analytics, and more
- X6: Skills-based routing, reporting and analytics, CX journey mapping, and more
- X7: Omnichannel support, co-browsing, and more
- X8: Quality management, speech-to-text analytics, and more
7. GoTo Connect: Best alternative for video calling
Pros
- Unlimited extensions
- Integrations with Google Workspace and Microsoft Outlook
Cons
- SMS and MMS are only available in the US and Canada
- Limited toll-free minutes (1,000 pooled)
- Shared inbox requires upgrade
GoTo Connect is a newer VoIP solution offering unified communications like voice calls, chat, and video conferencing. One of its best features for small businesses is video and voice conference calling, allowing you to make and receive group calls with up to 250 participants.
This alternative requires a few sacrifices, including sharing 1,000 toll-free minutes across your team account. If you want to integrate your VoIP provider with CRM solutions like HubSpot, Zoho, Salesforce, and Microsoft Dynamics, you’ll have to upgrade. Plus, your reps can only have a shared inbox if you upgrade to the Connect CX plan.
That said, GoTo Connect offers unlimited extensions and free international calling. This may even beat out the price compared to Vonage’s plans. But if you want to avoid paying extra for toll-free minutes and a shared inbox, you may want to consider another alternative.
Key features of GoTo Connect
- SMS and MMS messaging (available to US, UK, Australian, and Canadian customers only)
- Integrations with Google Workspace and Microsoft Outlook
- Conference calling
- Integrations with Zoho, Zendesk, and Salesforce (upgrade required)
- Free international calling to 50+ countries (upgrade required)
GoTo Connect pricing
Business owners can choose from three GoTo Connect pricing plans:
- Phone System: $26 per user per month for video meetings with up to 250 participants, teams chat, and more
- Connect CX: $34 per user per month for shared inbox, AI call summaries, analytics, and more
- Contact Center: $80 per user per month for AI chat analysis, supervisor analytics, and more
8. Zoom Phone: Best alternative for large industry events
Pros
- Voicemail transcription
- Call recording
Cons
- No advanced texting features
- Limited free plan
- Requires more legwork to set up
Zoom Phone is a popular Vonage alternative for businesses that host large conferences or events. In addition to shared numbers and call whispering/listening, you can get business call recordings and voicemail transcriptions on every plan.
Want to make international calls? You’ll have to pay an extra $10 per user per month on top of an unlimited calling plan. If you want to access call queue analytics and historical insights, you’ll have to buy the Zoom Phone Power Pack add-on, which costs an additional $25 per month.
Zoom Phone’s base plan doesn’t include toll-free minutes. Instead you need to buy them, which can get costly if your customer base prefers to call you for free.
But if you don’t mind paying extra for outbound calls, it may be an alternative to Vonage’s basic features.
Key features of Zoom Phone
- Desktop and mobile apps
- Hot desking
- CRM integrations
- Voicemail transcription
- Call recording
- Shared line appearance
Zoom Phone pricing
Zoom Phone’s prices are the most complicated of all the alternatives on this list. In addition to add-on fees, you have to choose between these plans:
- US & Canada Metered: $10 per month per user for metered domestic and international calling, HD call quality, post-call summaries, and more
- US & Canada Unlimited (Unlimited Regional Calling): $15 per month per user for phone extension numbers, domestic SMS and MMS, unlimited domestic calling, and more
- Pro Plus: $21.99 per user per month for access to Zoom Workplace Pro (document sharing and cloud storage)
- Global Select: $20 per month per user for domestic calling in 19 selected countries, direct dial numbers, and more
- Business Plus: $26.99 per user per month for real-time reporting dashboards and visitor management tools
9. Grasshopper: Best Vonage alternative with multi-digit phone extensions
Pros
- Unlimited calling to the US and Canada
- Affordable pricing
Cons
- Limited productivity features
- No shared phone numbers
- Only supports one user on the base plan
Grasshopper is a legacy VoIP provider that lets you make calls and texts over the internet. Its pricing is based on the number of phone lines and extensions you get, which means you get the same features with every plan.
While it’s affordable, Grasshopper comes with many drawbacks. For example, you can’t sign up for its base plan if you have more than one person on your team. And even if you don’t mind paying a $500 deposit to call international customers, you still can’t text them.
If your team collaborates often to solve customer problems, you’re out of luck. Grasshopper doesn’t offer shared phone numbers either, which may lead you to seek a more feature-rich Vonage alternative.
Key features of Grasshopper
- Virtual fax
- MP3 voicemail transcriptions for email
- Call forwarding
- Simultaneous call handling (upgrade required)
- Easy-to-use interface
Grasshopper pricing
Grasshopper’s pricing offers three plans:
- True Solo: $14 per month for one user, one number, and one extension
- Solo Plus: $25 per month for unlimited users, one number, and three extensions
- Small Business: $55 per month for unlimited users, four numbers, and unlimited extensions
10. 3CX: Best Vonage alternative for businesses that already have their own hardware
Pros
- Chat templates
- Label customer chats as “Dealt with” or “Taken”
Cons
- Microsoft Office 365 integration requires upgrade
- Requires SIP trunk
- Voicemail transcriptions requires upgrade
3CX is a phone system that lets you manage your system on-premises, public, or private cloud for an annual fee. It offers a free 60-day trial for paid plans and a free plan for up to 10 users. Its free plan includes multi-level IVR, mobile and desktop apps, and more.
The VoIP provider lets you manage WhatsApp, SMS, Facebook, and live chat messages from one place, which is useful if you use these channels to have customer conversations.
However, 3CX comes with drawbacks. To get up and running, you’ll need a SIP trunk that’s compatible with 3CX’s features and you’ll have to install it in your office, which may not be feasible for many businesses.
Want to access voicemail transcriptions and call analytics? You’ll need to upgrade. While it does provide a Microsoft Office 365 integration, it requires an upgrade to the Pro plan.
Key features of 3CX
- Call recording
- CRM integration (requires upgrade)
- Desk phone support
- Ring groups
- AI call transcriptions (requires upgrade)
3CX pricing
3CX offers three pricing plans:
- SMB Free: Free (max of 10 users, shared hosting) for video conferencing, ring groups, SMS, and more
- Professional: $295 per year plus hosting fees for the option to install on-premises or self-host, CRM integration, call recording, and more
- Enterprise: $370 per year plus hosting fees for skill-based routing, custom IP phone logo, AI call analytics, and more
11. Phone.com: Best Vonage alternative for HIPAA compliance
Pros
- Call logs
- Video conferencing
Cons
- HIPAA-compliant video requires upgrade
- Analytics requires upgrade
- Limited minutes unless you upgrade
Phone.com is a modern small business communication solution that offers video conferencing with up to 10 participants on the base plan and call logs, which lets you view all incoming, outgoing, fax, and missed calls to your number.
While you can track your reps’ calls with analytics, like duration and time of day, you have to upgrade to the Pro plan to unlock it. Plus, if you want to record calls without upgrading, you need to pay an extra $7.99 a month.
Ideal for healthcare providers, all Phone.com calls are HIPAA compliant. But keep in mind that only Plus and Pro users can enjoy HIPAA-compliant videos.
Key features of Phone.com
- HIPAA-compliant video (requires upgrade)
- Call recording (requires upgrade or add-on)
- CRM integration (requires upgrade)
- Unlimited minutes (requires upgrade)
- Voicemail transcriptions (requires upgrade)
Phone.com pricing
Phone.com offers three different pricing plans:
- Pros users: $27.19 per user per month for call recording, call analytics, CRM integration, and more
- Plus users: $18.69 per user per month for unlimited minutes, video recording, voicemail transcriptions, and more
- Basic users: $12.74 per user per month for 500 pooled minutes, video conferencing with 10 participants, mobile phone and web apps, and more
How we ranked Vonage alternatives
Looking at Vonage competitors, we factored in these key criteria:
- Reliability: Abrupt call drops can give you a bad reputation and lead to time wasted troubleshooting. Is your VoIP phone system reliable enough to protect your reputation?
- Value for money: You’ll want to see a positive ROI for every dollar you spend for the business. How will the VoIP phone system impact your profitability?
- Budget: While you shouldn’t look for a system with the lowest price, pricing is an important consideration for most businesses.
- Third-party integrations: Integrations can eliminate the need to manually migrate business data. Does your VoIP system have integrations for the apps your business uses?
- Ease of use: Can your employees quickly become comfortable with the VoIP system? If not, you’ll need to invest resources in training them. Selecting an easy-to-use system eliminates these costs and makes employees more likely to accept the new system.
- Customer support: Is customer support available when you need it, or do they keep you waiting long? Businesses need quick solutions when they run into an issue with their VoIP phone systems.
OpenPhone: The best Vonage alternative
If you’re thinking of making a switch from Vonage Business, OpenPhone is your best bet. OpenPhone is a virtual phone system without hidden fees that offers a sleek, user-friendly interface and affordable pricing — more so than any other option on this list.
Ready to make the switch? Sign up for a free trial of OpenPhone. It takes less than a minute to get started!
