8 best call recording AI tools for 2025

As a small business owner, the last thing you have time for is sifting through hours of call recordings. The good news is that AI tools can help, whether you need play-by-play transcriptions or automatic customer sentiment tagging.

With nearly every tech company adding an AI label to their product, you want to find something reliable. That’s why this guide covers the eight best call recording AI tools, plus their benefits, drawbacks, and prices.

8 best call recording AI tools for analyzing customer calls

So, how do the best AI call recording tools line up?

Get the overview in this comparison chart:

1. OpenPhone: Best for small business owners

OpenPhone is a VoIP phone system created for and by small business owners. Each plan comes with manual or automatic call recording plus sales AI features that give context to recorded conversations.

You can tap into:

• Time-stamped transcripts broken down by speakers. You can quickly locate specific phrases and keywords in the transcript and jump to the relevant sections of each call.
• Call summaries so you never miss a task. These are bulleted discussion points made by each speaker, including action items so you have a clear list of to-dos.
• Call analytics to keep an eye on team performance. You can easily see how much time your team spent talking to customers in a given week. Plus, heat maps help you identify your busiest dates and times so you can make informed staffing decisions.
• Call tags to stay organized without lifting a finger. Call tags are an AI customer communication tool that allow you to configure custom tags that automatically categorize phone calls based on their content. For example, you can create a “Billing” tag that automatically applies to relevant calls and get immediate insights into recurring issues.

OpenPhone also follows airtight security practices to keep your call recordings safe. All communications are secured with 256-bit AES encryption and are compliant with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Sign up today for a seven-day free trial and see why over 58,000 small business owners use OpenPhone.

Key features of OpenPhone

• Record calls on Android, iPhone, desktop, and more
• Automatic/on-demand call recording
• AI-transcriptions and summaries
• Call intelligence features like AI call tags
• Call views to filter calls
• Shared numbers for calling and texting
• Shared team inbox for full conversation histories

OpenPhone pricing

• Starter: $15 per user per month for manual call recording, shared phone numbers, internal threads, contact notes, voicemail transcriptions, scheduled messages, auto-replies, and more
• Business: $23 per user per month for automatic call recording, AI call summaries and transcripts, group calling, and phone integrations with HubSpot and Salesforce
• Scale: $35 per user per month for AI call tags, dedicated onboarding, and priority chat and email support

2. Rev AI: Best for call centers

Rev AI provides audio transcriptions for pre-recorded audio and real-time calls. It’s a good fit for call centers and high-volume sales organizations that want to monitor conversations or offer call shadowing at scale.

But Rev AI isn’t a fully functional phone system.If you want to make calls, you’ll have to integrate it with another platform. Plus, it’s technically a speech-to-text API designed for developers, so there may be a learning curve when trying to set it up.

Key features of Rev AI

• Free call recording app (transcriptions cost extra)
• Searchable transcripts
• Summarization
• Topic extraction for auto-tagging
• Voice call sentiment analysis

Rev AI pricing

For call recording AI tools, you’ll need to pay per minute:

• Reverb Transcription: $0.20 per hour
• Human Transcription: $1.99 per minute
• Sentiment Analysis: $0.0008 per 10 words
• Summarization: $0.002 to $0.025 per minute
• Topic Extraction: $0.0008 per 10 words

3. Dialpad: Best for managers and supervisors

Dialpad is a customer communications platform that offers real-time transcriptions for conference calls, video meetings, and voicemails. It’s especially useful for contact centers and customer support managers who need to keep a close eye on rep performance.

Dialpad AI offers live sentiment analysis tools, which let supervisors monitor all active calls and quickly see which ones are going south. It also provides real-time agent assist (RTA) so agents receive pop-up notes whenever specific topics come up on calls.

Just keep in mind that tools like RTA and sentiment analysis require more expensive Dialpad plans. Even meeting transcriptions require add-ons. Fortunately, most Dialpad alternatives don’t require as many upgrades.

Key features of Dialpad

• Live sentiment analysis (on the Support or Sell plans)
• Searchable, real-time transcripts
• Real-time agent assist (on the Support or Sell plans)
• Action items
• Summaries

Dialpad pricing

Dialpad’s Connect plans give you access to AI call recording and transcripts. Support and Sell plans have separate pricing. 

• Standard: $15 per user per month for call recording calls and texts in the US and Canada, unlimited AI meetings (150 participants max), integrations with Google Workspace and Microsoft 365, and real-time analytics
• Pro: $25 per user per month for international SMS, integration with Microsoft Teams, access to multiple phone numbers per account, and quality of service reports (three-user minimum)
• Enterprise: Custom price for 99.9% uptime, dial by extension, unlimited office locations, and unlimited ring groups (100-user minimum)

4. Gong: Best for large sales teams

Gong is a revenue intelligence platform that automatically transcribes and analyzes sales call recordings. It can then provide insights around points of interest like questions and repeat phrases, which can be useful for training and sales collaboration.

Gong also allows you to see who asked what during the call, create action items, track deal intelligence, and identify customer objections. Since Gong integrates into most CRMs, web conferencing tools, and phone solutions (including OpenPhone), it’s a solid addition to your tech stack (if you have the budget).

However, the platform doesn’t list its prices online and is reportedly expensive.

Key features of Gong

• Integrations with business phone systems (like OpenPhone)
• Multiple recording formats (video and audio)
• Automatic call recording for meetings

• Topic detection and call warnings
• Support for automatic call recording disclosure

Gong pricing

Gong doesn’t offer public pricing, but estimates suggest around $150 to $200 per user per month, along with the base price. Keep in mind this doesn’t include add-on features like CRM integrations or user training.

5. Otter: Best for call transcriptions

Otter is an AI meeting assistant that can auto-join Zoom, Google Meet, or Microsoft Teams meetings. After your meeting, it will generate a call transcript, as well as a 30-second meeting summary and action item emails for both parties.

You’ll get a few other tools that may be helpful for after-call work. For example, Otter’s AI Chat feature can help you comb through meetings to generate follow-up emails, get project status updates, or write blog posts for your business.

But compared to other call recording AI tools, Otter doesn’t offer advanced insights like sentiment analysis (and that’s reflected in the price). If you need more than the occasional video transcript, it might not be the most comprehensive tool in your AI arsenal.

Key features of Otter

• Auto-join call tools (Zoom, Google Meet, Microsoft Teams, etc.)
• Concurrent meeting transcriptions (requires upgrade)

• 30-second conversation summaries
• Call transcriptions
• AI Chat

Otter pricing 

• Basic: $0 per user per month for live call transcriptions, Otter AI Chat, 300 transcription minutes (30 minutes per conversation), and three audio/video file imports per user per account
• Pro: $8.33 per user per month for advanced search and playback, shared custom vocabulary, assigned action items, 1,200 transcription minutes (90 minutes per conversation), and 10 audio/video file imports per user per account
• Business: $20 per user per month for up to three concurrent meetings, 6,000 transcription minutes (four hours per conversation), and unlimited audio/video file imports per user per account
• Enterprise: Custom price for SSO, video replay/recording, advanced security features, and access to OtterPilot™ for Sales

6. Insight7: Best for conversation intelligence

Insight7 is a market research tool that lets you upload media files and generate bulk transcriptions. This can help you extract insights into customer desires, behaviors, and pain points based on specific goals or jobs. You can also generate visual reports such as mind maps and customer service scorecards.

But Insight7 isn’t technically a recording tool — you’ll have to integrate it with other tools like Google Drive, OneDrive, SharePoint, or Gong. Plus, many of its best AI features require more expensive plans. You won’t get any features of a true VoIP phone system, either.

Key features of Insight7

• Keyword lists (requires upgrade)
• Mind maps (requires upgrade)
• Scorecards (requires upgrade)
• Reports from conversations
• Video/audio highlights (requires upgrade)

Insight7 pricing

• Free: $0 per month for one user, three file analyses, three transcriptions, and nine questions
• Starter: $16 per month for one user, 10 video/audio/text files, 15 questions, and 20 hours of transcription

• Basic: $41 per month for one user, 25 video/audio/text files, 45 questions, and 100 hours of transcription
• Pro: $83 per month for one user, 75 video/audio/text files, 100 questions, 200 hours of transcription, report generation, and video/audio highlights
• Business: $250 per month for three users, 150 video/audio/text files, 300 questions, and 600 hours of transcription
• Enterprise: Custom price for unlimited users, unlimited video/audio/text files, unlimited projects, questions, and transcriptions, live recording, and visual maps/charts

7. Aircall: Best for competitor analysis

Aircall is a cloud-based call center system that offers team call recording in its Conversation Center. You decide which phone numbers get call transcriptions (or not) and enable the main language to record for each number (currently, you can choose from English, French, and Spanish).

Aircall can push recordings and transcriptions to your CRM or help desk, which helps eliminate data silos from your team. Plus, the AI add-on lets you identify competitor mentions in customer calls so you can map out key topics, call summaries, and recurring pain points.

But notice we mentioned AI ‘add-on’ here — because conversation intelligence isn’t available on any plan. If you want call summaries, key topic recognition, or trending topics, you’ll need to pay an extra $9 per user per month.

You also won’t have access to unlimited call recording storage unless you upgrade to the Professional plan. This is pretty expensive even apart from its user minimums — and one of the major reasons customers migrate to an alternative.

Key features of Aircall

• Up to one year of call recording storage (unlimited storage requires upgrade)
• Call transcriptions (requires Aircall AI)
• Push transcriptions to integrations (CRM or helpdesk)
• Talk-to-listen ratio (requires Aircall AI)
• Competitor mentions (requires Aircall AI)

Aircall pricing 

• Essentials: $30 per user per month (three-user minimum) for call recording, six months of call recording storage, and access to the shared Conversation Center
• Professional: $50 per user per month (three-user minimum) for unlimited call recording storage, advanced analytics, Salesforce integration, mandatory tagging, and call whispering/barging
• Custom: Custom pricing (25-user minimum) for unlimited worldwide calls, custom onboarding, and API developer support

Keep in mind this doesn’t include Aircall’s pricing for its AI add-on, which costs an additional $9 per user per month. You’ll need this for essential call recording AI features like:

• Call summaries
• Topic recognition
• Talk-to-listen ratios
• Trending topics
• AI and transcription API
• Call scoring

8. Talkdesk: Best for enterprise companies

Talkdesk is an AI-powered call management platform primarily designed for larger teams. One of its biggest claims to fame is interaction recording, which helps you capture and analyze every customer interaction (think chat, email, and social messaging) alongside voice and video footage.

Talkdesk’s AI tools then automatically evaluate customer sentiment, keywords, and intent. There are also AI-driven scorecards that integrate with the platform’s quality management (QM) tools. Finally, you can tap into searchable transcripts with highlighted key moments so mission-critical information never falls through the cracks.

Unfortunately, Talkdesk’s steep price is prohibitive to most small business owners — the lowest plan is $85 per user per month. Plus, some reviewers say there’s too much data to sift through, which makes it confusing to understand what customers are saying.

Key features of Talkdesk

• Interaction recording (voice and screens)
• Customizable recording storage lengths
• Searchable call transcripts
• Unlimited call recordings
• Sentiment analysis

Talkdesk pricing

Talkdesk offers four major plans, although only three are compatible with its call recording AI tools. Here’s what to expect from each one:

• CX Cloud Essentials: $85 per user per month for unlimited call recording storage, AI call routing tools, automation designer, and 70+ integrations
• CX Cloud Elevate: $115 per user per month for call recording/quality management integration, access to digital engagement (email, chat, and SMS), synchronized screen and voice recordings, and access to Talkdesk feedback
• CX Cloud Elite: $145 per user per month for custom reports and dashboards, performance management visualizations, and one free add-on package (workforce management, customer experience analytics, or proactive outbound engagement)

Benefits and drawbacks of using AI call recording tools

As with any tool, there are pros and cons to consider when using AI tools for call recording:

Benefits

1. Coach team members from anywhere. You can use call recording transcripts to review past interactions and give your team visibility into what’s working (and what’s not). For example, you can review sales calls to help nail down objections or use customer service recordings to get clarity on challenging conversations. 

2. Improve productivity with automatic transcription. Say goodbye to manual note-taking — AI transcriptions and summaries capture every detail so you can easily reference them later. This allows your team to focus on what matters: engaging with customers and solving problems.

3. Confirm compliance and reduce risk. By securely storing recorded calls, you can quickly resolve disputes, track customer consent, and maintain a clear record of past interactions.

4. Improve your service with valuable insights. Sentiment analysis can give you deeper insights into customer feelings and pain points. You can also use AI call tagging tools to pinpoint trends and build improved workflows to address them (like an updated phone menu or an audio recording for FAQs).

5. Collaborate with your team and streamline repetitive tasks. With a centralized library of recorded calls, everyone on your team can access key information and maintain consistency — no matter who’s tasked with following up. You can also push information to other platforms, like automatically logging call transcripts in your CRM with OpenPhone’s Make integration.

Drawbacks

1. Potential privacy concerns. One-party call recording consent isn’t legal in every state. To rest easy knowing you’re legally recording phone calls, let customers know you’re recording and explain what you’ll use the audio for (training, record keeping, customer satisfaction, etc.).

2. AI can make mistakes. We’ve all heard about the goofs of AI. Case in point: transcriptions may not capture all your customers’ details, and AI call tags may misinterpret nuance in conversation. You’ll want a human to review your AI call insights to avoid awkward conversations or miscommunications in the future.

3. Upfront investment and ongoing costs. AI call recording tools are typically more expensive than the average recording app. This might not be a problem if you’re an established business, but it’s something to consider if you’re a growing company.

5 signs you need a phone solution with call recording vs. a standalone app

Here’s when it’s time to invest more seriously in your business:

1. You need more than just call recordings to improve your business

If you’re growing a business, you’ll need more than just audio recordings. For example, you can use an iPhone to record calls for free, but don’t expect it to support third-party integrations, shared numbers, or custom call routing. A VoIP platform has everything you need to keep your daily tasks running.

2. AI insights are crucial for your team

Standalone call recording apps are great for the basics, but if you want automated transcription, analytics, and call tagging, it may be time to invest in a more qualified platform. Features like call tags that track customer sentiment make it easier to create a customer service quality assurance (QA) checklist

3. Disconnected tools are slowing you down

If your call recording app doesn’t integrate with your tech stack, you might be making life harder for your team. The easiest way to break down data silos is to connect the tools you already own — which is usually only possible with a dedicated business phone system.

4. You need a scalable, easy-to-use solution

A fully functional VoIP solution may offer better value and usability compared to basic recording apps. For example, OpenPhone plans start at $15 per user per month and come with one free number per user on your account. You can easily upgrade (or downgrade) whenever you need, whether you’re offboarding temp workers or upgrading your plan for more advanced features. 

5. Security and compliance are top priorities

Most recording apps don’t come with advanced security features. If you need data encryption, secure storage, and clear retention policies, it might be worth upgrading to a dedicated business phone system.

Simplify AI call recording with OpenPhone

There are call recording apps, and then there are AI analysis platforms. You’ll want the best of both worlds to build better relationships with your customers. For thousands of small business owners, that starts with OpenPhone — the #1 business phone solution as rated by G2.

OpenPhone makes it easy to manually or automatically record phone calls, then use transcripts and summaries to get action items for your team. Plus, call analytics and call tags collect detailed information so you can make data-driven decisions from anywhere with a WiFi connection.

Start recording customer calls in 15 minutes or less by signing up for a seven-day free trial of OpenPhone.

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