No one looks forward to robocalls, spam calls, and calls from telemarketers. In the past few years, many companies who rely on spam calls have been able to call more people than ever before and this has led to frustration for many people. Sometimes, spam callers rely on trickery to try to get you to answer the phone. By using a local phone number for incoming calls, they try to trick you into thinking you’re getting a call from someone in your area.
This is why automatic call screening has gained popularity. With call screening, you can basically determine if a call is worth picking up by listening to a voicemail or checking the caller ID.
What is call screening?
Call screening is a real-time method to determine the characteristics of a telephone call before deciding if it should be answered. If the call is a robocall or spam call, the call is automatically hung up. If it’s a real person, calls can be picked up or responded to with an automated message.
When to use call screening
We’ve all felt that sense of dread when the phone rings. You won’t always want to answer calls from numbers you don’t recognize, numbers where the area code and first few digits match your phone number or 800 numbers. Or you want to avoid calls from persistent sales reps who are trying too hard to close a sale. With the rise of robocalls, more people are likely to decline robocalls the moment they come in if they recognize the spam number.
Right now, the most popular call screening service is Google Assistant (and it works best on Google Pixel phones). It’s a great option for personal phone use because of its selective call rejection features. But for small businesses, startups, and growing companies, Google Assistant isn’t a viable option since it’s not a business-focused app. Google Voice could work, but Google Voice for business has limited features.
There is no app similar to Google Assistant for screening calls for businesses. So businesses have two call screening options:
- Hire human receptionists who can screen calls to manually determine if they’re worth transferring
- Screen calls with OpenPhone
How to screen calls with OpenPhone
At OpenPhone, we’re always working to improve the business phone experience. While we don’t offer a complete call business call screening just yet, you can screen most calls by using our phone menu features.
When someone calls your OpenPhone number, they’ll be presented with a phone menu. They’ll have to enter one of the menu options in order to connect with you (or someone else on your team). By including this step, you will prevent robocalls entirely since they can’t interact with phone menus.
At this time, the auto-attendant won’t capture the audio of the caller to let you decide whether to pick up. Our team is working hard to update our call screening offering and will expand on this feature in the coming months. If you’d like to be notified when this is launched, send us a note.
The best way to screen calls is with OpenPhone
OpenPhone is the business phone system for modern companies. Self-proprietors, startups, small businesses, and growing businesses use OpenPhone to manage their business’s phone system. Through OpenPhone, you can make unlimited calls throughout the world to help support your customers, team members, and clients. OpenPhone is available for iOS, Android, and on the web.
OpenPhone has many required features for business phone systems including:
- Toll-free numbers
- Automatic call recording
- Works in the US and internationally
- Phone app available for iOS and Android; web-based app available for computers
- Auto-replies for iPhones and Android
- Crystal-clear audio quality
- Voicemail transcripts sent via email, text, or Slack
- Ability to set business hours
- Multiple phone numbers tied to one account
- Number porting
- Dedicated customer support
Don’t just take our word for it – start a free trial of OpenPhone today and see how you like it.
Get started with OpenPhone in 3 easy steps
Getting an OpenPhone account is an easy process. In just a few minutes, you can get a phone number and set up your business phone system.
1. Create an account
Sign in with Google or with email + one-time PIN. Your call.
2. Pick your phone number
Pick your desired phone number on OpenPhone
3. Customize your phone to fit your business
Once your account is set up, you can take the following steps to be up and running in minutes.
- Set up your business voicemail greeting
- Set your business hours (9-5 M-F or whatever suits you)
- Set up an auto-attendant (to screen calls)
- Determine if you want to auto-record all phone calls
- Set up auto-replies for missed calls, text messages and voicemail
Start your free trial of OpenPhone today!