When you’re searching for a business phone solution, CallHippo can be appealing because it caters its plans to specific business needs. One set of plans can support call center features, while another is an everyday phone system — but both have limitations that can hold your business back.
Imagine your team trying to climb a mountain with limited gear. That’s what using an outdated VoIP provider like CallHippo to run your growing business can feel like.
We’ll explore what CallHippo has to offer, what it doesn’t, and where additional fees apply. We’ll also introduce you to 12 CallHippo alternatives to help you find the business phone solution your team needs without hefty add-on costs.
Comparing the 12 best CallHippo alternatives
Many great cloud phone systems offer features that anyone can use, whether you run a contact center or own a small business.
Here’s how the best CallHippo alternatives stack up side-by-side:
| Provider | Starting price | Free calling to US & Canada | SMS/MMS to US & Canada | Shared phone numbers | Additional phone numbers |
|---|---|---|---|---|---|
| CallHippo | $18 per user per month | ✔️(limitations on toll-free, premium, and specialty numbers) | 100 SMS per user per month | ✔️ | Cost varies |
| OpenPhone | $15 per user per month | ✔️ | ✔️ | ✔️ | $5 per number per month |
| RingCentral | $20 per user per month | ✔️ (limited toll-free minutes) | 25 messages per user per month | Calls only | $4.99 per number per month |
| CloudTalk | $19 per user per month | ✔️(US and Canadian customers only, excludes toll-free calls) | Requires upgrade | Ring groups only | Starts at $6 per number per month |
| Nextiva | $30 per user per month | ✔️ | 100 SMS per user per month | Shared call appearance only | Undisclosed fee |
| Aircall | $30 per user per month | ✔️ | ✔️ | ✔️ | $6 per number per month |
| JustCall | $29 per user per month | ✔️(Unlimited inbound only within your region) | 500 segments per user per month | ✔️ | Pricing varies based on plan and country |
| Vonage | $13.99 per user per month (for up to four team members) | ✔️ | Local US and Canadian numbers only | Shared line appearance only | Starts at $4.99 per number per month |
| Grasshopper | $14 per month | ✔️ | Local numbers only | ❌ | $9 per number per month |
| Dialpad | $15 per user per month | ✔️ | For US and Canadian customers only | ✔️ | Requires upgrade |
| 8×8 | Contact for a quote | ✔️ | ✔️ | ✔️ | Contact for a quote |
| Ringover | $21 per user per month | ❌ | ✔️ | ✔️ | Contact for a quote |
| Talkdesk | $85 per user per month | ✔️ | ✔️ | ✔️ | Cost varies |
Keep reading to learn about how they compare in detail.
1. Quo (formerly OpenPhone): Best CallHippo alternative for small businesses and growing teams
Pros
- Unlimited calls and texts to the US and Canada
- Free SMS and MMS support to the US and Canada
- Local, toll-free, and vanity numbers are available
- Take calls as a team with shared numbers
- Integrations with 7,000+ third-party apps, including HubSpot and Salesforce
Cons
- No verification through two-factor authentication*
*Nearly all virtual phone numbers share this problem. Companies like Facebook, Uber, and Google rarely let you authenticate accounts through a virtual phone number.
Quo is a business phone system that can help your team scale quickly and work more efficiently. Every plan includes free calls and texts to US and Canadian numbers — and every user comes with a free US, Canadian, or toll-free number. Unlike CallHippo, your unlimited calling limits include toll-free and vanity numbers.
If you want to work together as a team, you can share phone numbers to collaborate on conversations in real time. With shared numbers, your team can work from a shared inbox and be on separate calls at the same time. Plus, you can tag your teammates in internal threads to get their attention if you need their help solving a customer issue.
Teams can also speed up their workflows by taking advantage of text message auto-replies and auto-attendants (IVR) in Quo. Call recording, voicemail transcriptions, and integrations with tools like Slack, Zapier, and email come standard with every plan, too.
Want to schedule texts so you only respond to customers during business hours in their time zones? Quo lets you queue up texts for anyone on your contact list. Plus, you can use snippets (pre-saved messages) to write messages faster.
If you want to easily identify specific calls, Quo provides AI call tagging. This lets you create labels that are used to automatically tag calls after they’ve ended, such as “Billing issue” or “Frustrated customer.” You can also use Sona, Quo’s AI voice agent, to automatically take calls when your team is unavailable, gather key details, and answer frequently asked questions.
With an upgrade, you can access features like call transfers, round-robin dialing, and call monitoring. Our Business plan unlocks integrations with HubSpot, Salesforce, and Gong to further power up your business communications. You can also automate texting workflows using the Quo SMS API.
Key features of Quo
- Free calls and texts (SMS and MMS) to US and Canadian numbers
- One free local (US or Canadian) or toll-free number per user
- Desktop, browser, iOS, and Android apps
- Auto-attendant (IVR)
- Auto-replies, snippets, scheduled text messages, and many more time-saving features
- Call recordings
- API and integrations with Slack, Make, Zapier, HubSpot, Salesforce, and Gong
- Call analytics
Quo pricing
Quo’s pricing lets you pick from three different plans:
- Starter: $15 per user per month for unlimited calls and texts, on-demand call recordings, voicemail transcriptions, Zapier and Slack integrations, and more
- Business: $23 per user per month to access group calling, custom ring orders, HubSpot and Salesforce integrations, and more
- Scale: $35 per user per month for AI call tags, dedicated onboarding, and priority chat and email support
How to get a virtual number with Quo: The best CallHippo alternative
Getting a new phone number from almost anywhere in the world is a simple process when you choose Quo as your virtual phone number provider. Follow these three steps:
- Create an account with OpenPhone (when you sign up, you get a free seven-day trial).
- During signup, choose your city or area code in the US to select your preferred phone number.
- Once the signup process is complete, you’re all set to use your new virtual phone number!
2. RingCentral: Best CallHippo alternative for call centers
Pros
- Unlimited calls to the US and Canada
- Integrates with Microsoft Teams on the base plan
Cons
- Call recordings are deleted after 90 days
- Texting is limited to 25 per user per month on the base plan
- Less cost-effective than other providers
RingCentral is a legacy platform founded in 1999. Its basic plan supports a handful of features that small businesses need. For example, voicemail transcriptions, desk phone rentals, and unlimited calls in the US and Canada. As your team grows, you can use this CallHippo alternative to build a call center without losing out on those features. However, you’ll need to upgrade at least two tiers.
Only its Advanced and Ultra plans (starting at $25 per user per month) offer access to CRM integrations and advanced call-handling features like call whispering and monitoring. While this might still offer some savings compared to CallHippo, you can get far better value with other VoIP service providers.
If your team needs reliable storage and texts more than a handful of times per month, you should consider other solutions. RingCentral’s Core plan only includes 25 text messages per user per month. Also RingCentral only stores call history for up to 90 days unless you upgrade to their highest tier subscription.
Want to purchase a vanity phone number? You’ll need to pay a one-time fee of $30. Plus, RingCentral offers the option for reps to use push-to-talk so they can instantly talk to each other at the push of a button on their device. However, it’s available an add-on for $5 per user per month.
Key features of RingCentral
- Unlimited calls in the US and Canada
- Voicemail transcriptions
- Call monitoring (requires upgrade)
- Desk phone rentals
- Push-to-talk (paid add-on)
RingCentral pricing
RingCentral’s pricing plans give you three options to choose from:
- Core: $20 per user per month for unlimited domestic calling, 25 texts per user per month, and 100 pooled toll-free minutes across your account
- Advanced: $25 per user per month for business analytics, 100 texts per user per month, 1,000 pooled toll-free minutes, CRM integrations, and automatic call recording
- Ultra: $35 per user per month for 200 SMS messages per user per month, 10,000 pooled toll-free minutes, and unlimited storage for files and recording
3. CloudTalk: Best CallHippo alternative for global calling
Pros
- International numbers in over 160 countries
- Unlimited calls across the US and Canada
Cons
- Additional cost for calls using special numbers
- International texts require an upgrade
- MMS requires an upgrade
CloudTalk is a call center software that helps businesses support clients around the world. You can get local numbers and minute allotments for calls in many countries (requires upgrade to the Essential plan, $29 per user per month). Unlimited outbound calls are also available within the US and Canada on all plans.
Compared to CallHippo, CloudTalk has more contact center features that come standard, like caller ID and automated call distribution. However, you miss out on basic features. Unlimited call recording storage, API access, and MMS are only available with an upgrade. Even then, you’ll still need to pay per text message — but CloudTalk doesn’t publicly list how much those messages cost. There’s also a high price tag on plans that support Salesforce integrations (at least $49 per user per month).
Key features of CloudTalk
- Unlimited inbound calls in the US and Canada (US and Canadian customers only; toll-free numbers excluded)
- CRM integrations (requires upgrade)
- Call monitoring (requires upgrade)
- MMS (requires upgrade)
- Call tagging (requires upgrade)
CloudTalk pricing
CloudTalk’s pricing plans include four options:
- Lite: $19 per user per month for click-to-call, unlimited domestic calling within the US and Canada, and business hours
- Essential: $29 per user per month for MMS text messages, API access, and caller ID
- Expert: $49 per user per month for call monitoring, Salesforce integration, VIP queues, and 24/7 phone support
- Custom: Request a quote for custom reporting, SLA, and unlimited worldwide call packages
4. Nextiva: Best CallHippo alternative with unified customer experience features
Pros
- Transfer calls to other team members
- Live chat
Cons
- Customer-to-team SMS messaging requires a paid add-on
- Toll-free numbers require a paid add-on
- Unified team interface requires an upgrade
Nextiva was established in 2006 as a VoIP provider and has evolved into a unified customer experience management (CXM) platform. It’s designed to help enterprise brands engage with their customers throughout the customer journey.
If you want a CallHippo alternative that includes customer-to-team SMS messaging with every plan, Nextiva may not be a good choice. You’ll need to pay for an add-on at $10 per user per month or upgrade to the Engage plan for $40 per user per month.
Other basic phone features are hidden behind upgrades as well. Nextiva bundles toll-free numbers and minutes in their more expensive plans, which come standard with other VoIP phone services.
Key features of Nextiva
- Unlimited calls in the US and Canada
- Salesforce and HubSpot integrations (requires paid add-on across all plans)
- Call recording (requires upgrade)
- SMS and MMS (requires upgrade)
- Team messaging (requires upgrade)
Nextiva pricing
You can choose from Nextiva’s three pricing plans:
- Core: $30 per user per month for inbound and outbound voice calls, MMS and SMS, and video conference calls
- Engage: $40 per user per month for toll-free numbers, customer-to-team SMS messaging, and MS Teams integration
- Power Suite: $60 per user per month for a unified team interface, priority and skills-based routing, and supervisor dashboards
5. Aircall: Best CallHippo alternative for sales call centers
Pros
- Call recording
- Warm transfers
Cons
- Unlimited call recording storage requires an upgrade
- Queue callback requires an upgrade
- Can’t send MMS messages to non-Canadian, Australian, or US numbers
Aircall is a cloud-based phone system that lets you make unlimited inbound and outbound calls in the US and Canada. It’s compatible with any device, like your desktop, laptop, or smartphone. Aircall’s plans include contact center features like IVR, call queueing, and warm transfers with every plan. Call recording is available on the base plan, though you’ll need to upgrade to get unlimited storage for recordings. Plus, you’ll need to manually request access to recordings older than six months — even with the most expensive plan.
With an upgrade to the Professional plan for $50 per user per month, you can unlock more call center features. These include its Salesforce integration, queue callback, and a Power Dialer feature that lets you dial curated lists of phone numbers with a click. This is great if you’re doing a lot of outreach, but if you’re using a toll-free number, you’ll have to pay for inbound calls. Aircall doesn’t list these prices publicly.
Keep in mind the added cost of Aircall’s plans: with a three-user minimum, they can be cost-prohibitive for small businesses. For example, you’ll have to pay at least $90 per month for Aircall’s base plan.
Key features of Aircall
- Unlimited calls and texts in the US and Canada (unlimited outbound calls require an upgrade; inbound toll-free calls are excluded)
- Call recording (an upgrade is required for unlimited storage)
- Slack, HubSpot, and Zendesk integrations
- API access (requires upgrade)
- SMS and MMS
Aircall pricing
Aircall provides three different pricing plans you can choose from:
- Essentials: $30 per user per month (minimum three users) for unlimited calls within the US and Canada, call recording, and SMS and MMS
- Professional: $50 per user per month (minimum three users) for the Salesforce integration, unlimited call recording storage, and mandatory call tagging
- Custom: Contact for pricing (minimum 25 users) to get API developer support and custom onboarding
6. JustCall: Best CallHippo alternative for outbound sales
Pros
- Available on Windows, Mac, iOS, and Android
- 100+ CRM and data integrations
Cons
- Limited to 500 SMS segments per user per month on the base plan
- Inconsistent call quality
- Pricing plans have a user minimum
JustCall is a business communications platform designed for customer service teams. The base plan offers local phone numbers in over 70 countries, which is ideal if you have a global customer base. You can also access basic calling features like call forwarding, voicemail, and call transfers.
Keep in mind that JustCall’s plans have user minimums, which makes scaling expensive. You also don’t get unlimited inbound calls to your toll-free numbers, which can quickly get pricey. JustCall doesn’t publicly list these prices.
Plus, its Salesforce integration is only available on the Pro plan, which costs $49 per user per month.
Key features of JustCall
- Call menu
- Team performance analytics
- API
- Business hours
- Live call monitoring (requires upgrade)
JustCall pricing
JustCall pricing has four plan options:
- Team: $29 per user per month for call recording and voicemail, team performance analytics, and a Slack integration
- Pro: $49 per user per month for call transcriptions and summaries, Power dialer, and queue callback
- Pro Plus: $89 per user per month for AI Review Assist, coaching comments, and AI call scoring
- Business: Custom price for unlimited calling and SMS, personalized onboarding, and single sign-on (SSO)
7. Vonage: Best CallHippo alternative for video conferencing
Pros
- Voice, video, and SMS APIs are available
- Unlimited domestic calling
Cons
- Clunky and outdated interface
- Steep price for toll-free numbers at $39.99 per month
- Team messaging requires an upgrade
Vonage is an older CallHippo alternative that was founded in 2001 and caters to larger businesses that want to customize their phone system with its APIs. While it offers unlimited domestic calling and video conferencing, Vonage comes with an outdated and clunky interface that can make it tough for smaller teams to get up and running quickly.
By upgrading to the Premium plan, you can integrate Vonage with CRMs like HubSpot. However, you’ll need to pay for an add-on to access its Salesforce integration, which costs an extra $4.99 per month.
You’ll also need to upgrade to the most expensive plan or purchase add-ons for features like call recording for $49.99 per month for 500 hours and $19.99 per block of 250 additional hours.
Key features of Vonage
- Unlimited calls and texts in the US and Canada
- CRM integrations (requires upgrade)
- Call recording (requires upgrade)
- Salesforce integration (requires paid add-on)
- Desktop and mobile apps
Vonage pricing
Vonage’s pricing changes depending on the number of users you have. Here’s what you can expect to pay if you have up to four people on your team:
- Mobile: $13.99 per number per month for desktop and mobile apps, SMS, and voicemail
- Premium: $20.99 per number per month for CRM integrations, VoIP desk phone support, and team messaging
- Advanced: $27.99 per number per month for on-demand call recording (15 hours), call groups, and visual voicemail
8. Grasshopper: Best CallHippo alternative with multi-digit phone extensions
Pros
- Call recording requires upgrade
- Unlimited calling to the US and Canada
Cons
- No shared phone numbers
- No integrations
- Can only send auto-replies to new customers
Grasshopper isn’t built for contact centers, but it’s a well-known CallHippo alternative for small businesses. Unlike CallHippo, it offers most of the same features with every plan. This includes unlimited calls in the US and Canada, call forwarding, multi-digit phone extensions, and voicemail transcriptions. You only need to upgrade if you want:
- More virtual numbers
- Multiple extensions for customers to dial
- Call recording
- Call transfers
- Simultaneous call handling
Add-on features like its voice studio cost $75 per order and extra numbers are $9 per number. But you’ll still miss out on sending auto-replies to existing customers, third-party integrations, and more.
If you call international customers, be prepared to pay a $500 deposit. Your account also has to be at least 60 days old before you can start making calls abroad, which may be too long for you to wait. Plus, you’ll never be able to send international texts.
Also keep in mind that you shouldn’t expect anything from Grasshopper’s product roadmap. Since being acquired by LogMeIn, Grasshopper has only released one new feature: call recording.
Key features of Grasshopper
- Unlimited calls in the US and Canada
- Call forwarding
- Voice studio (requires paid add-on)
- Virtual fax
- Phone extensions
Grasshopper pricing
Grasshopper’s pricing plans let you choose from three options:
- True Solo: $14 per month for one number, one extension, and one user
- Solo Plus: $25 per month for one number, three extensions, and unlimited users
- Small Business: $55 per month for four numbers, unlimited extensions, and unlimited users
9. Dialpad: Best CallHippo alternative with AI-powered coaching
Pros
- Unlimited calls in the US and Canada and the country you live in
- Real-time AI-powered coaching
Cons
- International texting requires an upgrade
- Slack, Zapier, and CRM integrations are only available on the higher tiers
- Clunky and outdated UI
Dialpad is a communications platform established in 2011 that offers unlimited calling in the US, Canada, and your country. Plus, it offers AI-powered coaching features, like automatically ranking your reps’ conversations from low to high quality.
Dialpad offers team messaging so you can communicate internally with reps without having to use an external platform. You can also set up an auto-attendant so callers can route themselves to the correct department or rep.
Compared to other solutions, Dialpad comes with a steep learning curve for admins. With Dialpad, setting up your phone system can be time-consuming and not intuitive. Plus, Dialpad only lets you purchase additional phone numbers if you upgrade to the Pro plan ($25 per user per month).
Key features of Dialpad
- SMS and MMS
- Team messaging
- Microsoft Teams integration (requires upgrade)
- Ring groups
- Internet fax (requires add-on)
Dialpad pricing
You can choose from three Dialpad pricing plans:
- Standard: $15 per user per month for calls and texts in the US and Canada, unlimited meetings for up to 150 participants, Google Workspace integration, and real-time analytics
- Pro: $25 per user per month to unlock phone support, Microsoft Teams integration, multiple phone numbers per account, and the API
- Enterprise: Custom pricing for priority routing support, dial by extension, unlimited office locations, and unlimited ring groups
10. 8×8: Best CallHippo alternative for omnichannel service
Pros
- HD video and audio conferencing
- Secure payment processing
Cons
- Call recordings only last for 30 days
- Pricing isn’t listed publicly
- Steep learning curve
8×8 is a legacy contact center solution designed for customer support and sales teams. It offers HD video and audio conferencing on its Unified Communications plan, which is useful if you provide video customer support. This plan gives you access to its Microsoft Teams integration, which is useful for companies that use Teams to communicate internally.
Keep in mind that 8×8 doesn’t list its pricing publicly, and it isn’t clear which plan costs more. This means you have to put in extra effort just to find this information. 8×8 is also known to have a steep learning curve that can make it time-consuming to get up and running.
Key features of 8×8
- Call queues
- Team chat
- Microsoft Teams integration
- Secure payment processing
- Supervisor analytics
8×8 pricing
8×8’s prices aren’t publicly listed on its website, so you’ll need to contact Sales for a quote. Here are their latest plans:
- Contact Center: Omnichannel routing, high-volume messaging, and AI-enabled self-service
- CX Beyond the Contact Center (Engage): Calls, advanced queue management, and integrations
- Communications APIs (CPaaS): High-volume SMS, authentication and fraud prevention solutions, messaging, video, and voice
- Unified Communications (Work): Calls, system analytics, and global coverage
11. Ringover: Best for large staffing agencies
Pros
- Unlimited calls to 90 destinations
- Video conferencing
Cons
- European numbers can’t text internationally
- Call forwarding to a receptionist requires an upgrade
- MMS texting costs $0.05 per message
Ringover is a communication platform built specifically for growing staffing agencies. It includes tools designed to provide clear visibility into recruiter performance and candidate progress. For example, real-time coaching tools that offer instant feedback during or right after live calls.
Plus, Ringover’s base plan at $21 per user per month lets you make unlimited calls to 90 destinations. This is useful if your team frequently works with international recruiters or candidates. Beyond calling, you can integrate Ringover with over 80 third-party apps, including CRMs like HubSpot and Salesforce.
However, Ringover has a few notable limitations. For example, while local numbers are available in 43 countries, European numbers can only text numbers within their country.
If you need to forward calls to a receptionist, you’ll have to upgrade to the Business plan ($44 per user per month). Plus, if you want to send MMS messages, you’ll need to pay $0.05 per text.
Key features of Ringover
- Local numbers from 65 countries (requires upgrade)
- Advanced analytics (requires upgrade)
- Coaching tools like double listening and whispering (requires upgrade)
- Voicemail drop (requires upgrade)
- Single Sign-On (requires upgrade)
Ringover pricing
Ringover offers three pricing plans to choose from:
- Smart: $21 per user per month for unlimited calls to 90 destinations, local numbers from 43 countries, video conferencing and instant messaging, and access to their API
- Business: $44 per user per month for two integrations, advanced analytics, coaching (double listening, whispering), and access to webhooks
- Advanced: Custom pricing for call campaigns, voicemail drop, local presence dialing, Single Sign-On
12. Talkdesk: Best for speech analytics
Pros
- AI agents for voice and SMS
- 70 out-of-the-box integrations (requires upgrade)
Cons
- Pricing isn’t clearly listed
- Incoming and outgoing calls have extra fees
- Outbound text messages cost extra, and the rates aren’t public
Talkdesk is a global cloud contact center leader designed for enterprise brands. It offers AI agents that handle conversations on different channels, like voice and SMS. It’s also designed to support complex industries. For example, they can complete tasks across banking workflows, from servicing accounts to processing loans.
Talkdesk helps your team understand how customers are feeling — and why. It goes beyond basic sentiment analysis by tracking mood shifts throughout a conversation, so you can follow up with more context.
But there are some downsides to keep in mind. Talkdesk’s pricing can be unclear, and you’ll face extra fees for incoming and outgoing calls. You also have to pay for every outbound text — and those rates aren’t posted publicly. You’ll need to contact its sales team to find out how much they cost.
As one G2 reviewer put it, “It can be difficult to recognize all available features and how they can be integrated to enhance the user or customer experience.”
Key features of Talkdesk
- API access
- Real-time dashboards
- Conversations mobile app
- 70 out-of-the-box integrations (require upgrade)
- Screen recording (requires upgrade)
Talkdesk pricing
You can choose from three Talkdesk plans.
- CX Cloud Digital Essentials: $85 per user per month for Talkdesk CXA, digital engagement (email, chat, SMS, social messaging), API access, and real-time dashboards
- CX Cloud Voice Essentials: $105 per user per month for unlimited call recording storage, skill-based routing, business analytics, and business hours routing
- CX Cloud Elite: $165 per user per month for custom reporting with Live & Explore, performance management, and screen recording
What is CallHippo, and why do growing teams seek out alternatives?
CallHippo is a business phone system provider that launched in 2017. It was designed to serve small businesses and enterprises. It lets you connect with customers via voice, SMS, and WhatsApp over the internet. While CallHippo offers a suite of communication features such as integrations, analytics, and phone menus, its drawbacks may make it unsuitable for growing teams.
Texting limitations can cause friction
CallHippo comes with texting limitations that can cause friction in your workflow, slow your reps down, and use up your budget. For example:
- You’ll never have unlimited texts to any specific country (even the US), no matter how much you upgrade.
- You only get 100 SMS per user per month on the Essential’s Starter plan. After that, you need to pay from $0.01 to $0.94 for every SMS message your reps send.
- You have to pay $0.01 for every incoming SMS.
- You’ll pay $0.04 to send or receive an MMS message in the US.
It costs extra to make and receive calls on specialty and premium numbers
While CallHippo offers unlimited calls within the US and Canada, this doesn’t include specialty or premium phone numbers. For example, if you receive incoming calls from a toll-free number, you’ll be charged $0.033 per minute.
Users cite poor call connectivity
Users have cited poor call quality while using CallHippo. Here’s what one had to say on G2:
“Anyone calling me couldn’t get through on the first attempt – Every time. If they called a second time within a minute or so, they could get through.”
Another CallHippo user stated they have issues with feature performance and call quality:
“Some minor bugs or glitches occasionally affected call quality or feature performance.”
You can’t transfer calls unless you upgrade to the highest plan
While CallHippo lets you transfer ongoing calls to another teammate or department, you’ll have to upgrade to the Essential’s third-highest-tier plan. This will cost $42 per user per month, and it’s more than what the majority of VoIP providers charge. For example, Quo lets you transfer calls for $23 per user per month, along with dozens of other features to help your team effectively handle incoming calls.
CallHippo pricing
CallHippo’s pricing and plans offer its business phone system based on two different services: a low call-volume solution and a high call-volume solution. However, there’s no way to combine the best features of each into one powerful plan.
Let’s break down its two different services and their pricing plans.
Essential plans
CallHippo’s Essential solution includes unlimited calling in the US and Canada and more communication features.
Here are its four different pricing plans:
- Starter: $18 per user per month for unlimited minutes (includes landline and mobile calling), 100 SMS per user per account, and basic report analytics
- Professional: $30 per user per month to unlock 500 SMS per user per month, multilingual IVR, and call recordings
- Ultimate: $42 per user per month to unlock 1,000 SMS per user per month, AI chat agents, and a dedicated account manager
- Enterprise: Custom pricing for unlimited calling to 48 countries, priority support, custom reports, custom onboarding, and developer support (minimum 20 users)
Pro Suite plans
CallHippo’s Pro Suite service is designed for large contact centers that make a lot of calls and send bulk texts.
Here are its four different pricing plans:
- Bronze: $32 per user per month for paid call recordings ($0.005 per minute), multiple integrations, and call mute
- Silver: $40 per user per month to unlock free call recordings, role-based access control, voicemail transcriptions, and pause-resume recording
- Platinum: $48 per user per month to unlock voice broadcasting, Single Sign On (SSO), and hide number from rep
- Enterprise: Custom pricing for unlimited calling to 48 countries, custom data storage and API usage, and dedicated compliance support (minimum 20 users)
CallHippo’s optional add-ons
CallHippo offers costly add-ons for features other VoIP providers include in their pricing plans. For example:
- Call Scribe: $15 per user per month to see call transcriptions of recorded calls
- Dashboard User: $15 per month for users to access the dashboard on the web app
- CNAM: $100 one-time setup cost for a custom caller ID name
The bottom line for CallHippo
There are more effective virtual phone systems than CallHippo that can help you access all the features you need and avoid extra fees every month.
The best CallHippo alternative: Quo (formerly OpenPhone)
A number of CallHippo alternatives can help you avoid expensive add-ons for basic features, hidden costs, and unreliable service. However, if you want a combination of the best features for call center software and small business phone systems, you’re often out of luck. Many VoIP providers only include them in their most expensive plans.
With Quo (formerly OpenPhone), you can easily access features that every team needs. Shared phone numbers that let your team collaborate and have the context they need are available with every plan. Automations, on-demand call recording, and many integrations are included, too. You can upgrade as your team scales to unlock more integrations and advanced features. Plus, Quo works across mobile, tablet, and desktop, giving your team the flexibility to stay connected from anywhere.
Try out Quo for yourself or with a handful of your teammates by signing up for a free seven-day trial today.
