If you’re choosing a cloud VoIP phone system for your business, you may be weighing Dialpad vs RingCentral.
RingCentral and Dialpad are veteran VoIP providers. Both services allow you to call clients, launch SMS campaigns, and integrate with other platforms. However, their hefty pricing structure might not be feasible for a number of small businesses. 💰
Below, we dive into the Dialpad vs RingCentral debate, comparing the two services’ pricing, features, and customer satisfaction. Plus, we provide a third alternative that may address all your business needs at a much more affordable price.
Dialpad vs RingCentral: How do they measure up?
Dialpad and RingCentral are two big-name contenders in the business phone market. While the two may appear similar on the surface, there are some key differences to note.
Pricing: Which service fits your budget?
The best vendors are those that offer the highest quality and functionality, while preserving your bottom line.
Unfortunately, when it comes to pricing, the Dialpad vs RingCentral debate is not clear-cut. In fact, both services offer complicated pricing structures that can be difficult to decipher.
RingCentral’s pricing starts at $19.99 per month per user, then slowly crawls up to $49.99 for their ultimate plan. If you’re an entrepreneur who is a team of one, your starting price is $29.99 per month. Unfortunately, a number of RingCentral must-have features — like call recording, analytics, and CRM integrations — are only available with their premium plan, costing $34.99 per user per month. If you have a team of just 10 employees, your phone bill is going to run you roughly $350 per month.
Dialpad’s pricing begins at $15 per month per user if you purchase an annual plan (otherwise it bumps up to $20). Their pro plan increases to $25 per month per user (or $30 for monthly). The pro plan includes local number phone support, a Salesforce integration, and API and webhooks. All of Dialpad’s plans come with a 14-day free trial.
Features: Which phone system powers your team?
Startups and small businesses invest in a high-quality business phone to make their lives — and their teams’ lives — easier. So which service fixes business headaches, and which one causes further grief? 🙅
RingCentral’s essentials — i.e., it’s barebones plan — offers a number of features you’d expect from … well, any ol’ desk phone. You get business lines or toll-free minutes, caller ID, unlimited calls and texts in the US, a Chrome extension, and voicemail-to-text.
If your team is more than 20 people, you need to upgrade to their standard plan, where you can get unlimited fax, customer support, and integrations with Google Workspace (formerly G Suite), Slack, and Microsoft 365. If you want more integrations (including Zendesk or Salesforce) or call recording, you need to increase your investment to their premium plan — at a price typically out of reach for many small businesses.
Dialpad is a bit different from many business phone systems. It uses AI (artificial intelligence) to transcribe calls in real time, making it popular among customer service teams.
Dialpad offers unlimited calling and text messaging in the United States and Canada, and call controls like transfer, hold, and mute. It also offers a voicemail greeting, voicemail transcription, some integrations, and fax (for an additional charge). If you upgrade your plan, you get CRM integration and 24/7 phone support from Dialpad’s customer service team.
Note: While Dialpad advertises different advanced features — such as an outbound call center and conference calling — these are separate products, with separate pricing structures. Dialpad Talk is Dialpad’s phone system, while UberConference (video conferencing) and Contact Center (call center) charge additional fees each month.
Customer satisfaction: Which service has happier customers?
When partnering with a VoIP service, be sure to browse existing customer reviews. Customers provide feedback on customer service, ease of use, and sound quality, telling you whether the provider is a worthy investment.
RingCentral has a four-star rating on G2, out of 309 reviews. Many one-star ratings complain about a lack of customer service and a lack of advanced features. For example, one customer pointed out RingCentral doesn’t provide call recording, a search filter, or integrations. They also don’t fully support MMS, making it a clunky solution. 😟
Dialpad fares slightly better, pulling in a 4.3 star rating out of 700 reviews. When it comes to disgruntled customers, most Dialpad critics state the quality of the mobile app has gone downhill in recent years. In fact, one user review said the reliability of the app has “plummeted,” causing problems with call routing, dropped inbound calls, terrible phone call quality, and unexpected app crashes. When the customer called the Dialpad call center about their problems, they received little-to-no help.
Dialpad vs RingCentral: Why OpenPhone Is the best alternative for business communications
We understand if Dialpad or RingCentral doesn’t satisfy your business needs. So let’s take a look at an alternative that makes up for what they lack: OpenPhone.
OpenPhone is built to be incredibly easy to use and for any team to work together to strengthen your customer relationships. OpenPhone also offers the most small-business friendly pricing without sacrificing any features growing companies need.
When it comes to pricing, OpenPhone is more affordable than both Dialpad and RingCentral (by far). 🤑 Plans start at just $13 per month per user, increasing to only $20 per user for the Premium plan. You can add additional phone numbers for just $5.
With OpenPhone, you get many of the features you would otherwise miss out on with the two prior services. With OpenPhone, you can place unlimited texts and calls (within the US and Canada) from your iPhone, Android, tablet, or desktop apps for Apple or Windows. You also get a dedicated auto-attendant, group messaging, auto-replies and workflows, and analytics.
Plus, OpenPhone improves team collaboration; you can share notes on specific contacts and message teammates. With shared phone numbers, up to 10 users can call or text from one number. The messages, voicemails, and call history are synced between all users so they know if a conversation has been opened. You can also see which member of the team sent a message and when a fellow team member is typing in a conversation — so you can avoid doubling up on work.
Lastly, OpenPhone integrates with a number of services to make your life easier. OpenPhone offers native integrations with Gmail, HubSpot CRM, and Slack. Plus, OpenPhone integrates with Zapier, connecting you to over 3,000 apps.
When it comes to pleasing its customers, OpenPhone easily wins over Dialpad vs RingCentral. OpenPhone is the top-rated VoIP provider on G2, pulling in 4.9 stars. With 200-plus reviews on the platform, 98% are five-star ratings.
OpenPhone customers are pleased by the superior customer service, affordable price, reliable app, and ease of use. One happy customer claimed it completely changed the way he does business.
Here’s a quick breakdown of how OpenPhone vs Dialpad vs RingCentral compare:
|Pricing||Starts at $13 per month per user||Starts at $15 per month per user||Starts at $19.99 per month per user|
|Voicemail to text||✓||✓||✓|
|Set business hours||✓||✓||✓|
|Additional phone numbers||$5 per number||Requires upgrade||$4.99 per number|
|Call recording||✓||✓||Requires upgrade|
|Shared phone numbers||✓||✓||✓|
|Dedicated business address book||✓||✓||X|
|IVR (phone menu) with extensions||✓||✓||Requires upgrade|
|Group text messaging||Up to 10 contacts||Up to 9 contacts||✓|
|Slack integration||✓||Requires upgrade||Requires upgrade|
|Zapier integration||✓||Requires upgrade||Requires upgrade|
|iOS and Android apps||✓||✓||✓|
Make the switch to OpenPhone
Dialpad and RingCentral are two top contenders in the VoIP provider space. Unfortunately, both companies charge incredibly high fees — making most of their plans out of reach for small business owners. What’s worse, both services are incredibly difficult to use, which is why users from both platforms often make the switch to OpenPhone’s amazing user experience.
OpenPhone is a better solution for your business, starting with plans costing just $13 per month per user. OpenPhone saves you time with custom phone settings, like call recording, auto-replies and workflows, and thousands of integrations through Zapier. Lastly, OpenPhone ranks first in customer reviews on G2, with an average rating of 4.9-stars.
Ready to see how OpenPhone can transform your business? Sign-up for a seven-day free trial today.
Co-Founder at OpenPhone. Ukrainian-Canadian in SF. Love exploring new hiking trails.