Small business owners need a way to get clients off their personal numbers and into a professional (read: less stress-inducing) environment. Virtual phone numbers are a great way to do this, especially for startup entrepreneurs and other small businesses.
But making the choice between a slew of plans and phone alternatives can be daunting, to say the least. This is even harder when facing two of the most commonly used options: eVoice vs Grasshopper.
In this article, we’re going to take a closer look at both of these options, and compare how they match up in a price vs features vs integrations faceoff. If neither of these two meets your expectations, we offer a third option that might fit the bill perfectly.
eVoice vs Grasshopper: How do these compare?
The goal of any business phone system is to make your life (and your business) easier to manage. If all it does is complicate your workflow, you might want to look for a different solution.
Let’s take a closer look at how eVoice and Grasshopper measure up in terms of cost, features, and integrations.
1. Pricing: Which option provides the most value?
Comparing phone line costs? Grasshopper is the least transparent of the bunch. If you’re looking for a business phone plan that provides the lowest possible cost per user, the winner would definitely be eVoice.
Grasshopper’s pricing model is based on the amount of phone lines you own. A maximum of five numbers costs up to $80 per month, with unlimited extensions. Although you aren’t necessarily billed per user, you definitely pay the piper in terms of usability. If you need more than five phone numbers, you can expect to pay $10 per number per month with Grasshopper.
eVoice costs $14 per user per month, which is still cheaper than Grasshopper if you want five, unique phone numbers ($70 total). However, keep in mind that you’re subject to call overage fees with eVoice, which could rack up the price considerably. In other words, if you exceed 30,000 call minutes per month you can expect to pay more. There’s no free trial offered to test out the platform yourself, but there is a 30-day money-back guarantee (if you’re willing to go down that rabbit hole).
2. Features: Which delivers the most value?
Looking at the features provided by eVoice vs Grasshopper, eVoice offers the greatest number of features for a business phone number — locked behind a paywall, anyway.
The best eVoice features require their premium tier that costs extra per month. The eVoice business plan unlocks access to call recording, vanity numbers, and other features you can see below (notice that it’s missing MMS support). These features have no transparent prices, though, forcing you to contact the company directly for a quote.
Keep in mind that eVoice isn’t known for their ease of use. You can see several reviews that refer to a clunky, outdated interface. Some users report the support team being less than responsive, and taking too long to get back in touch.
Grasshopper is also missing lots of key features modern businesses simply require. There’s no access to call recordings and no text support outside the US or Canada. Although there is some MMS support, toll-free and Canadian phone numbers don’t fall under this category.
For teammates to receive incoming calls simultaneously (i.e. shared numbers), you’ll have to pay an extra $10 per month. Plus, customer reviews repeatedly express a dated, hard-to-use interface that might make it difficult to run a tight ship.
3. Integrations: What tools work with each VoIP solution?
Winner: Grasshopper (barely)
Grasshopper phone is the default winner of this category. eVoice doesn’t offer any integrations at all (awkward). Maybe it’s just a late bloomer?
Grasshopper does have some integration capability with Skype and Google Voice. However, this only forwards calls from Grasshopper to these platforms.
If you really want a business phone service that helps your team save time, these might not be the right options for you.
Why OpenPhone is the best alternative to any eVoice vs Grasshopper debate
eVoice and Grasshopper offer a couple of phone calling options, but they both miss the mark. Neither one of them offers the most value of any VoIP platform. Looking at eVoice vs Grasshopper specifically, both of them miss key customization and integration features that help your business scale communications more effectively. And they’re not the only ones: other common phone services like Vonage, Skype, RingCentral, and Jive run into the same issues.
When you compare the features, it’s clear that OpenPhone is the best possible alternative. We offer a straightforward, scalable pricing model, plenty of customizable features, thousands of app integrations, and helpful customer service whenever you need it (with the five-star reviews to prove it).
1. Scale your business phone system with OpenPhone
OpenPhone costs starts at $13 per user on our most basic plan, and $20 per user on premium. We fit any call routing medium, whether you want to text and call from an iPhone, Android, tablet, or computer.
You never have to worry about hidden fees — we put everything you need to know out in the open. There are three add-ons that cost extra: numbers that exceed your user count (just $5 per month), international calling and messaging, and automated texting through Zapier.
2. Easily share your number across your team
OpenPhone was built with functionality in mind, providing access to hundreds of desktop and mobile apps, a CRM system built into the software, call recording options, and unlimited text messaging (SMS and MMS) and calls to anyone in the US or Canada.
Our shared numbers option comes with the standard plan, outshining alternatives like the call blasting feature in Grasshopper. With shared numbers, employees working in remote and hybrid roles have the capacity to answer calls from anywhere. Best of all, the line is never busy. Teammates can be on separate phone calls at the same time.
We’ve also got a host of built-in collaboration features, including threads and mentions, team messaging, and contact notes. That way, you can easily team up on any conversation with a customer.
3. Enjoy everything you expect and more
Some call services tempt you to sign up with flashy marketing, then slap you with a bare-bones, basic plan. With OpenPhone, we’re big on transparency. What you see is what you get, no matter which plan you sign up for. You can get access to call recordings, the ability to text internationally, and send MMS with ease. We’re also always adding more features based on customer feedback. What’s not to love?
You can even save time by using OpenPhone’s snippets and auto-replies.
4. Get the integrations you need
With OpenPhone, you can streamline your workflows by easily integrating other apps you already use including Slack, HubSpot, Gmail, and more. Using the Zapier integration, you can connect OpenPhone to hundreds of other apps.
Here’s a handy chart showing some of the biggest differences between eVoice vs Grasshopper vs OpenPhone.
|Price per month||Starts at $13 per month per user||Starts at $14 per user per month||Starts at $28 per month|
|SMS/MMS to US & Canada||✔️||No MMS support||Local numbers only|
|Voicemail to text||✔️||✔️||✔️|
|Set business hours||✔️||✔️||✔️|
|Additional phone numbers||$5 per number||$29.95 per number monthly||$10 per number|
|Call recording||✔️||Requires upgrade||✖️|
|Shared phone numbers||✔️||✖️||✖️|
|IVR (phone menu) with extensions||✔️||✔️||✔️|
|Group text messaging||Up to 10 contacts||Not available for Canadian numbers||✖️|
|iOS and Android apps||✔️||✔️||✔️|
eVoice vs Grasshopper vs OpenPhone: OpenPhone wins any faceoff
If you’re interested in checking out a virtual phone system that can adapt to meet your business needs, OpenPhone is a great potential fit. Comparing eVoice vs Grasshopper, both cost quite a bit of money and fail to integrate with some of today’s most important tech, something OpenPhone does with ease. Our service plan allows you to get the biggest bang for your buck with custom greetings, thousands of integrations in desktop apps, unlimited calls, and text messaging.
Wanna learn more about how OpenPhone could complement your business? We’d love to show you. Start with our free seven-day trial today to see the program in action for yourself.
Meagan is a professional writer in VA that has covered business phone communication since 2021. If she’s not helping companies navigate VoIP technology, she’s helping companies craft their own stories.