Grasshopper is one of the more popular VoIP service providers for small businesses. Like many other VoIP phone services, Grasshopper offers all the basic features needed for a business phone without the high price tag associated with traditional landline phone systems. However, the platform does have some limitations that Grasshopper alternatives do not.
Grasshopper has been around since 2003. Their business has managed to grow to thousands of users, but their customer base still mainly consists of small businesses that may be better off choosing a different VoIP provider. Even though Grasshopper is cheaper than landline phone systems, it’s still more costly than other VoIP services that offer the same amount (or even more) of features.
Their features also don’t fully support the needs of modern small businesses and startups. For example, Grasshopper doesn’t integrate with leading services like Slack, Salesforce, HubSpot, and more. Many small businesses rely on integrations to manage their day-to-day processes, so not having them can affect how business is done.
In this post, we’ll go into the details of why Grasshopper is a good service, but why it may not meet the needs of modern businesses. We’ll also discuss Grasshopper alternatives that can give you the features you need.
What is Grasshopper anyway?
Grasshopper is a popular choice for small businesses and startups because of word of mouth. When startup owners seek advice about phone systems, their networks often recommend Grasshopper because it’s been around so long.
However, Grasshopper isn’t meant to be used by growing startups. Grasshopper lacks the clear pricing and the key features startups need — including call recording, the ability to have shared phone numbers, and integrations with services like Slack, Gmail, and CRMs. Let’s look at why these features are crucial for your business and review Grasshopper’s prices.
Why You Need Call Recording
There are many reasons to record phone calls. You can use recorded business calls — including customer calls, sales calls, interviews, and more — with just one click when using some VoIP services. Small businesses and startups can benefit from call recording when they:
- Use recorded calls to train sales reps or customer support teams
- Record customer discovery calls to improve products, apps, or services
- Record interviews with other team leaders to use for blog or video content
- Keep records of client meetings to give updates and address any concerns if there’s miscommunication
As a small business owner, call recording for your business is vital to growth because you can use the recordings to find out what’s working and what can be improved. (Just make sure to legally record phone calls!)
Do you want to list a phone number on your website that can be picked up by anyone on your team? Do you want to set up a phone number that rings multiple people on the team? Or do you need a team member to answer calls on your behalf if you’re unavailable?
Whether it’s for sales, customer service, or operations, the ability to share a business phone number helps you shorten response times and work seamlessly with fellow team members. Some Grasshopper alternatives can help you collaborate on business communications with your team, delegate tasks, and stay up to speed easily.
On the flip side, Grasshopper requires the use of extensions. Even its second most expensive pricing plan, which includes three phone numbers and six extensions, is only recommended for businesses with three employees max. For multiple team members to receive incoming calls at the same time, you can pay Grasshopper an extra $10 per month for call blasting. The best Grasshopper alternatives offer this and shared access to a unified number inbox for free.
Why Integrations Are Crucial
While Grasshopper offers a basic integration with Skype’s VoIP system for phone calls, it doesn’t offer any direct integrations with tools that many businesses use today.
For example, many small businesses and startups rely on Slack to manage their projects, get updates, manage internal communication, and more. By integrating Slack with your VoIP system, you can get text messages and voicemail transcriptions in Slack, so you don’t have to leave the platform to check your phone.
Similarly, Gmail (and Google Workspace) is a popular email hosting service for small businesses. Since you check your inbox every day, wouldn’t it be cool if you could get relevant voicemail transcripts and text messages there as well? By integrating Gmail with your VoIP service, you’ll receive voicemail transcripts and texts automatically via email. 📧
Some Grasshopper alternatives can even integrate with CRMs like HubSpot to give your team more context about your callers.
Grasshopper Pricing Is Confusing
Grasshopper currently charges $29 per month per phone number for its cheapest plan on a monthly basis. This plan offers one phone number and three extensions. If you’re a solo entrepreneur or sales rep looking to communicate with customers and prospects, you’ll be paying additional costs for features you won’t use. And when your team grows, your next option is the $49 per month plan, which offers three numbers and six extensions that you may not use.
Alternatives to Grasshopper can give you all the features you need starting at just $10 per month per user, so your virtual phone system can easily adapt to your needs. Now, let’s look at Grasshopper competitors.
How We Ranked Grasshopper Alternatives
Following are the factors we considered for ranking Grasshopper alternatives:
- Reliability – What in-call and other system issues do customers report?
- Value for money – It’s natural to expect an ROI for the money you invest. Does your VoIP phone system live up to the price tag, either by reducing the costs or by offering a wider range of features?
- Budget – As you know, the least expensive solution on paper isn’t always the best option. However, you still need to avoid cost overruns and potential hidden fees.
- Third-party integrations – Integrations can make your job easier. Instead of recreating business data, integrations will help you pull existing business data and sync it with your VoIP phone system.
- Ease of use – VoIP phone systems should make communication easier. A user-friendly interface with little to no learning curve helps your team get comfortable with the new tool quickly.
- Customer support – A crisis doesn’t come knocking. When you’re in a pickle, you should be able to get help from customer support in real-time.
12 Grasshopper Alternatives for Small Businesses and Startups
Many Grasshopper alternatives can offer better functionality for startups and small businesses without unnecessary costs. If you want a phone system that can best help you scale, consider these twelve Grasshopper competitors.
1. The Best Grasshopper Alternative for Startups and Small Businesses: OpenPhone
OpenPhone is a business phone built specifically for startups, small businesses, and individuals. To see how OpenPhone compares to Grasshopper, below is a table comparing pricing and features:
|Price per month||$10 per user||$29 per number|
|SMS, MMS||✓||US numbers only|
|Voicemail to text||✓||✓|
|Set business hours||✓||✓|
|Additional phone numbers||$5 per number||$10 per number|
|Shared phone numbers||✓||X|
|IVR (phone menu)||✓||✓|
|iOS and Android apps||✓||✓|
In addition to these key differences that make OpenPhone an ideal Grasshopper alternative, OpenPhone offers some of the most-needed features for modern business phone systems, including:
- Dedicated customer support
- Unlimited calling and SMS
- Toll-free numbers and local numbers
- Support for US, Canada, and international calls
- Crystal-clear audio quality
- Mobile apps for iPhone and Android
- Browser-based and desktop apps
- Competitive pricing
- Multiple phone numbers tied to one account
- Shared phone numbers, call forwarding, and call routing
Don’t just take our word for it. Here’s what businesses have to say about switching to OpenPhone:
“Grasshopper has a very antiquated interface online, and no feasible mobile option. I think there is an app, but it is more for admin than anything else. I like how well-designed the OpenPhone mobile and web apps are. You feel like you’re using a professional product made with care and attention to detail. I also love how easy it is to turn your number on and off from the app when you don’t want to receive calls. 10/10 recommend it to any entrepreneur.” — Misha Plotkine, CEO or Founder, TripElephant
“When we saw that OpenPhone had unlimited minutes vs. paying by the minute at Grasshopper, it seemed like the obvious choice. OpenPhone’s user interface and experience on both the web and the app was much more modern and intuitive, and the higher level and more personal customer support was much more in line with my expectations for this kind of company.” — John Godfrey, Creative Director, Chargefield
OpenPhone Plans & Pricing
OpenPhone offers the most business-friendly pricing with plans starting at $10 per user per month. As your business scales and you need more team features like call analytics, CRM integrations, and shared number access for up to 100 people, you can use our Premium plan which starts at $20 per user per month.
How To Switch and Port Your Number from Grasshopper
Want to port your number from Grasshopper to OpenPhone so you can keep the same phone number? The process is easy!
- Create an OpenPhone account.
- Fill out this 1-minute porting form.
- That’s it! We’ll take care of the rest.
RingCentral is a widely used VoIP system geared towards enterprise users. While RingCentral comes with a bigger price tag than Grasshopper, it also comes with lots of bells and whistles that you won’t find on Grasshopper such as:
- Device status reports
- Video conferencing
- Document sharing
Selecting between RingCentral vs Grasshopper boils down to the amount you’re willing to spend. If you’re a large enterprise, RingCentral makes more sense. It’s feature-rich but costs a fortune. Grasshopper goes easy on the pocket but doesn’t offer as much functionality.
RingCentral Plans & Pricing
Here’s what you’ll pay for RingCentral, a more expensive alternative to Grasshopper:
- Essentials: $29.99 per user per month
- Standard: $37.99 per user per month
- Premium: $44.99 per user per month
Ultimate: $59.99 per user per month
Vonage’s most basic plan — which mainly includes calling and messaging features — may not be the most feature-rich, but this Grasshopper competitor does ensure you’re not paying the price for features you won’t use. And with upgraded plans that are still significantly cheaper than Grasshopper’s higher-tier plans, you’ll get a number of unique and helpful features that Grasshopper doesn’t support. These include:
- Video conferencing
- CRM integrations
- Desk phone support
Vonage Plans & Pricing
While this alternative to Grasshopper does offer call recording, it’s only available on-demand. You’ll need to pay extra fees to use it (along with other key business phone features). And that’s on top of paying the base monthly cost of your plan, which will cost at least twice as much as OpenPhone. Here’s what you’ll end up paying with Vonage:
- Basic: $19.99 per line per month
- Premium: $29.99 per line per month
- Advanced: $39.99 per line per month
4. MiCloud Connect
Mitel’s MiCloud Connect is a business VoIP system built on Google Cloud that supports calls on both its apps and on desk phones. Its basic plan includes audio and video conferencing for up to eight, plus Google Workspace integrations. With a single upgrade, which is still cheaper than using Grasshopper, you can access:
- Outlook, Google Workspace, and CRM integrations
- Call recording (on-demand)
- Voicemail transcriptions
MiCloud Plans & Pricing
Just like Vonage and some other Grasshopper competitors, MiCloud Connect will be pretty fee-heavy if you need to use call recording a lot. And again, that’s on top of starting prices that are significantly higher than OpenPhone’s:
- Essentials: $20.99 per user per month
- Premier: $26.59 per user per month
- Elite: $38.49 per user per month
Dialpad is a pocket-friendly alternative to Grasshopper, but don’t let the price tag fool you into thinking it’s less capable. Choosing Dialpad gives you access to a whole basket of functions that you won’t find on Grasshopper:
- MMS support on Canadian phone numbers
- Call recording
- Shared phone numbers
- Slack, Zapier, and CRM integration
- Browser app
While Dialpad is a low-cost option, the upgrades can add up quickly. If you want features like CRM integration and auto-replies, upgrades are required, and you’ll end up paying considerably more than OpenPhone.
Dialpad Plans & Pricing
Dialpad makes a lot of sense compared to Grasshopper if you’re on a budget, but you’ll still be dealing with quite a few astriks. Here’s what the pricing looks like for Dialpad:
- Standard: $15 per user per month (one office location maximum before you’re required to upgrade)
- Pro: $25 per user per month (Must pay for a minimum of three users to access this plan)
- Enterprise: Custom pricing
Learn more about how these two platforms compare by checking out our Dialpad vs Grasshopper guide.
Though Nextiva is often used by enterprise-level businesses, it does offer plans that are more affordable than Grasshopper with many more features. This Grasshopper alternative can link mobile apps, desktop apps, and desk phones together while supporting the following for less than the cost of a basic Grasshopper plan:
- Outlook and Google Contacts integrations
- CRM integrations
- Unlimited internet fax
- Unlimited video conferencing
Unfortunately, since Nextiva is often used by larger teams, it doesn’t support integrations with Gmail, which is heavily used by small businesses. It only integrates with Outlook. Nextiva also doesn’t connect with Slack. To integrate Nextiva with a similar tool (Microsoft Teams), you’ll need to upgrade from Essential or Professional to a costly Enterprise plan that’s over three times OpenPhone’s starting price.
Nextiva Plans & Pricing
Nextiva’s pricing per user stays the same until you have 100+ users. Then they only offer a discount on their Ultimate plan. Their plans are:
- Essential: $18.95 per user per month
- Professional: $22.95 per user per month
- Enterprise: $32.95 per user per month
- Ultimate: $57.95 per user per month
Check out our guide to Nextiva vs Grasshopper for more information.
If you’re looking to save money your business spends on phone communication, Ooma can help you accomplish that. The service also works with smart and analog phones and Ooma’s IP proprietary phones, so it will allow your employees to answer calls from any device.
Here’s what Grasshopper lacks that Ooma has:
- The ability to share phone numbers
- Call recording (requires upgrade)
- CRM integration (requires upgrade)
But that’s pretty much everything there is to like about Ooma. Ooma makes users upgrade even for several basic features like voicemail transcriptions and desktop apps. With its base price and add-ons, you could end up shelling out more money for fewer features.
Ooma Plans & Pricing
Here’s what Ooma’s pricing looks like:
- Ooma Office: $19.95 per user per month
- Ooma Office Pro: $24.95 per user per month
Learn more about how these two providers compare in our Ooma vs Grasshopper guide.
8. Google Voice
Google Voice is a free VoIP service that’s popular among startups and small businesses. It might work as an okayish starting point, but Google Voice isn’t tailored for businesses. It lacks any direct technical support and has occasional outages, says the Google Voice team.
If you’re looking for a free solution while you get the business up and running, Google Voice might make sense. If you’re hoping to pay for a service, Grasshopper provides more value with features like:
- Additional phone numbers
- IVR with extensions
If you don’t have a US-based mobile or landline number, Google Voice isn’t an option anyway.
Google Voice Plans & Pricing
You can get a Google Voice for Business account, but additional features come with a price tag:
- Starter: $10 per user per month
- Standard: $20 per user per month
- Premier: $30 per user per month
The pricing plan looks plain-vanilla at first, but it’s not so straightforward after all. Subscribing to Google Voice for business requires you to have an active Google Workspace plan which costs you as follows:
- Business Starter: $6 per user per month
- Business Standard: $12 per user per month
- Business Plus: $18 per user per month
- Enterprise: Custom pricing
If you don’t already have a Workspace Plan, Google Voice will prove to be a lot more expensive.
Find out more about how these two legacy platforms stack up in our Grasshopper vs Google Voice guide.
eVoice beats Grasshopper flat out when it comes to base price, making it a potential contender for someone who wants to keep their costs to a minimum. However, when you study eVoice’s pricing closely, you’ll find that exceeding 30,000 call minutes in any month will come with an extra cost. You also pay more for additional phone numbers with eVoice.
You do get extra features with eVoice that you won’t find on Grasshopper such as:
- Call recording (requires upgrade)
- Group text messaging (unavailable for Canadian numbers)
The features, however, come with a cost or are restrictive. The platform is also not particularly intuitive or up to date.
eVoice Plans & Pricing
Even though eVoice can look like a cheap service, you’d be trading off a whole lot of features that you can get by paying an even lower price for OpenPhone. eVoice’s Elite Monthly is $14 per user per month.
Talkroute is a Grasshopper alternative that offers mobile, desktop, and web apps for your business calls and text messages. Though Talkroute can be pricey too, its higher-tier plans do cover the essential features (and more) that Grasshopper is missing for a similar price. These include:
- Call recording
- Custom integrations
- Scheduled and live call forwarding
The biggest downside of Talkroute is the fact that it, like Grasshopper, is not built for collaboration. Its Basic plan only allows for one user, and its next tier only allows for three (more logins means more fees). And unlike OpenPhone, Talkroute doesn’t offer the ability to chat with your team or see when they’re typing or on a call.
Talkroute Plans & Pricing
Here are Talkroute’s starting costs:
- Basic: $19 per month
- Plus: $39 per month
- Pro: $59 per month
- Enterprise: $99 per month
Line2 and Grasshopper package their services differently. If you want each team member to have their own phone number, Line2 makes more sense. But you’ll need to upgrade if you want to unlock more business features. Grasshopper’s pricing is at the other end of the spectrum where you pay for the number of phone lines and extensions, but you get all features even on the cheapest plan.
Line2 Plans & Pricing
As a small business, you’ll still get more out of Line2 because even with its most expensive plan, you’ll end up paying less than Grasshopper’s base plan. It also offers the following features that Grasshopper doesn’t:
- Unlimited SMS and MMS within the US
- Call recording
Here’s what you’ll pay for Line2:
- Starter: $15.99 per user per month
- Growth: $20.99 per user per month
- Business: $25.99 per user per month
Neither of these VoIP systems have much (rather, anything) to offer in the way of integrations and both lack a browser app. All said and done, Line2 offers better value than Grasshopper for most businesses. But both fall short by a good margin when compared to OpenPhone in terms of functionality and value for money.
To find out more how these two business phone solutions compare with OpenPhone, check out our Line2 vs Grasshopper guide.
Phone.com’s feature portfolio looks dense when compared to Grasshopper, but dig deeper and you’ll see several shortcomings. Though Phone.com comes with more features, they almost always require users to pay more for access. For instance, Phone.com offers integrations for Zapier, Zoho, and Chrometa provided you’re on the Pro plan.
Here are Phone.com features that are missing from Grasshopper:
- Call recording (costs extra, unless you’re on the Pro plan)
- Shared phone numbers (costs extra with Phone.com)
- Zapier and CRM integration (CRM integration requires an upgrade)
Phone.com Plans & Pricing
Phone.com lacks MMS support and Slack integration, but the user-based pricing may make more sense for you compared to Grasshopper’s line-based pricing if you’re a small business that doesn’t need features like auto-replies or unlimited SMS.
Phone.com’s Basic Users plan, however, is fairly restrictive with overage fees for minutes used in excess of 300 and a maximum of 10 video conferencing participants. The Pro Users plan is priced below Grasshopper’s base plan, but you can do much better with OpenPhone. OpenPhone and other Phone.com alternatives offer more functionality at a lower cost and with no restrictions.
Here’s what Phone.com will cost your business:
- Basic Users: $10.39 per user per month
- Plus Users: $15.99 per user per month
Pro Users: $23.99 per user per month
OpenPhone: The Best Grasshopper Alternative
If you’re looking for a Grasshopper alternative, look no further than OpenPhone. ✨ OpenPhone is the only phone system on this list to offer call recording, shared phone numbers, and key integrations without locking everything behind extra fees or enterprise-level plans. It’s also the most affordable option on this list — and you can test it out before you commit. Start your free trial of OpenPhone today.