What’s more annoying than missing a business call? Missing two business calls — and maybe more. Studies show that most businesses miss nearly a quarter of their incoming calls, which could result in hundreds of lost opportunities (not to mention potential customers).
But these days, you don’t need to stay glued to your phone to avoid missed calls. With text back software, you can instantly respond to unanswered calls with an automated text. This response helps you set clear expectations about when you’ll be back so important calls don’t slip through the cracks.
This guide compares the best missed call text back software so you can choose the right fit for your business. Once we compare the pros, cons, and features, we list their plans and pricing so you can make informed decisions.
Comparing the best missed call text back software
Before we dive into the details, here’s a high-level overview of the five top text back tools:
Provider | Starting price | Unlimited calling to US & Canada | SMS/MMS to US & Canada | Shared phone numbers | Additional phone numbers |
---|---|---|---|---|---|
OpenPhone | $15 per user per month | ✓ | ✓ | ✓ | $5 per number per month |
Grasshopper | $14 per user per month | ✓ | MMS messaging for local numbers only | X | $9 per number per month |
MissedCall-TextBack | $3.99 per month | X | ✓ | X | N/A |
Enzak | $99 per month (+$99 one-time setup fee) | X | ✓ | X | N/A |
Weave | No public pricing | X | ✓ | X | No public pricing |
Let’s start with the #1 solution in customer satisfaction as rated by G2:
1. OpenPhone: The best solution for small businesses and growing teams
Pros
- Unlimited texts in the US and Canada
- Auto-replies on every plan
- Text message automations via Zapier
- Snippets (message templates) and scheduled texts
- Shared phone numbers for calling and texting
Cons
- No verification through two-factor authentication*
*Nearly all virtual phone numbers share this problem. For safety reasons, companies like Facebook, Uber, and Google rarely let you authenticate accounts through a virtual phone number.
OpenPhone is a cloud-based phone system designed to help businesses grow and scale. Every member of your team gets their own local, toll-free, or vanity number so they can make and receive unlimited texts in the US and Canada.
With OpenPhone, you can easily send personalized auto-replies to customers if you miss their calls or texts (such as calls on the weekend or during holidays). You can also set up different messages depending on whether customers:
- Call during or after hours
- Leave a voicemail (or not)
- Leave a call or text message
Worried about spamming your customers with messages? This won’t be a problem with OpenPhone. We only send one auto-reply every three hours to the same phone number. This means you don’t have to worry about overwhelming customers with texts if they contact you multiple times within a 3-hour period.
You can also cut down on missed calls by using one phone number on two phones — or sharing a number. With shared numbers, every member of the number is notified of incoming calls and texts, which means there’s almost always someone around to pick up the phone.
If you miss calls, when you’re back, you can check OpenPhone’s call views to easily identify the customers you missed calls from. This allows you to get context fast and prioritize the calls that need immediate action.
You can also access OpenPhone from any device, whether you prefer our mobile app, web browser, or desktop app. We designed our platform to be simple and intuitive so you can get up and running in 15 minutes or less.
Want to put this to the test? Sign up for a free trial of OpenPhone today.
Key features of OpenPhone
- Unlimited calls and texts in the US and Canada
- Real-time analytics
- Snippets (message templates)
- Scheduled messages
- 7,000+ third-party integrations
- Local, toll-free, and vanity numbers
- Shared phone numbers for your team
- Mobile, browser, and desktop apps
- AI-call transcripts and summaries
OpenPhone pricing
OpenPhone offers three different pricing plans for you to choose from:
- Starter: $15 per user per month for unlimited auto-replies, shared phone numbers, third-party integrations, and more
- Business: $23 per user per month for AI contact suggestions, customizable ring orders, advanced call forwarding, CRM integrations, and more
- Scale: $35 per user per month for AI call tags, dedicated onboarding, and priority chat and email support
2. Grasshopper: Best for multi-digit extensions
Pros
- Instant responses for missed calls
- Unlimited users per plan (requires upgrade)
Cons
- Limitations on instant responses
- One-user limit on the base plan
- No shared phone numbers
Grasshopper is a legacy VoIP provider that lets you put multi-digit extensions on your reps’ phone numbers. This gives you plenty of options for missed call management — you can record custom greetings on every extension, set up call forwarding to other numbers, and receive voicemail transcriptions to your email address, letting you quickly get context on missed calls.
Like OpenPhone, Grasshopper allows you to automatically send texts to missed calls so you can set expectations about when you’ll respond. Unfortunately, they’re more limited than OpenPhone’s tools, which could negatively affect your customer’s experience.
For example, you can’t send automatic missed call texts if a caller:
- Leaves a voicemail on your number
- Hangs up before they dial an extension
- Already exists in your contact book (new callers only)
- Has a toll-free number (you can’t send MMS messages to toll-free numbers)
But that’s not the worst of Grasshopper’s limitations — international calling also comes with several restrictions. You’ll need to put down a $500 deposit to make international calls, and even then, your account needs to be 60 days old.
And keep in mind that Grasshopper doesn’t offer shared phone numbers, which could make it difficult to collaborate on customer issues as a team.
Key features of Grasshopper
- Instant response (new callers only)
- Unlimited SMS in the US and Canada
- Unlimited users (requires upgrade)
- Desktop and mobile apps
- Number extensions
Grasshopper pricing
Grasshopper’s pricing plans give you three different options:
- True Solo: $14 per month for one number, one extension, and one user
- Solo Plus: $25 per month for one number, three extensions, and unlimited users
- Small Business: $55 per month for four phone numbers, unlimited extensions, and unlimited users
3. MissedCall-TextBack: Best for personal use on iPhones and Androids
Pros
- Straightforward missed call text back features
- Zapier-enabled automations
Cons
- Limited to 50 SMS on the base plan
- High costs compared to true VoIP systems
- No desktop app is available
MissedCall-TextBack is a standalone app that — you guessed it — lets you send auto-replies once you miss a call. You can set up email notifications to keep an eye on how many messages have been sent or automate workflows with its Zapier integration.
You can use MissedCall-TextBack on Android and iPhone, although no desktop app is available. Keep in mind that you have to set up call forwarding from your phone to their service, which isn’t ideal if you have an existing VoIP phone plan.
Sound a bit bare-bones? You’d be right. MissedCall-TextBack doesn’t offer the essential features most businesses need to grow, like API access, shared phone numbers, and third-party integrations with tools you’re already using.
You’ll also notice that MissedCall-TextBack is fairly expensive for what you get. You can only send 50 text responses per month on the base plan ($3.99 per month), and the next non-booster tier starts at $19.99 per month for 1,000 SMS per month.
Key features of MissedCall-TextBack
- Instant text responses
- Automatic call fallback
- Missed call emails
- VoIP calls and SMS are included
- Zapier webhook
MissedCall-TextBack pricing
MissedCall-TextBack provides three different plans, along with a booster:
- Starter: $3.99 per month for one number credit, 60 VoIP minutes per month, and 50 SMS per month
- Basic: $19.99 per month for one number credit, 600 VoIP minutes per month, and 1,000 SMS per month
- Pro: $99.99 per month for one number credit, 3,600 VoIP minutes per month, and 5,000 SMS per month
- Booster: $4.99 per month for an extra 300 VoIP minutes per month and 500 SMS per month
4. Enzak: Best missed call text back software for enterprises
Pros
- Integrates with your existing phone system
- Offers built-in analytics
Cons
- Expensive compared to other alternatives
- One-way messaging only (customers can’t respond)
- Only available in the US and Canada
Enzak is a customer engagement app that instantly responds to missed calls and texts. Like OpenPhone, it has text message templates you can use to quickly answer frequently asked questions.
With Enzak, you can tap into detailed analytics that list metrics, such as your click-through rates and user locations. You can also integrate with tools you already use, including your IVR software and phone tree service.
But the price you’d pay for an Enzak plan exceeds that of a full business phone system. At $99 per month plus a $99 one-time setup fee, it’s not the most cost-effective solution for growing small businesses. This doesn’t include its add-on costs: visual voicemail is $75 per month and call-back requests start at $49 per month.
You should also know that Enzak only offers 1,000 text messages per month. If you want more, you’ll have to upgrade to its enterprise-level text message plans. These allow you to send 10,000 text messages per month, although there’s no way to send two-way messages to your customers.
The not-so-great cherry on top? Limited service locations. Enzak only supports customers in the United States and Canada, so if you’re located overseas, you’ll need to look for an Enzak alternative.
Key features of Enzak
- Missed call analytics
- Third-party integrations with phone tree/IVR systems
- Visual voicemail (add-on required)
- Call-back request (add-on required)
- Custom greetings for working and after hours
Enzak pricing
Enzak publicly lists one pricing tier: $99 per month (plus a $99 one-time fee) for 1,000 automated texts, message analytics, and custom templates for after-business-hours text messages.
Additional costs include:
- Additional users per plan ($10 per user per month)
- AI-enhanced visual voicemail ($75 per month)
- Call back requests ($49 per month)
Enzak does offer enterprise-level text message plans, but you have to contact the company directly for a quote.
5. Weave: Best for healthcare practices that serve patients
Pros
- Landline/office phone support
- Text-to-pay feature
Cons
- Not designed for non-healthcare practices
- Missed call texting requires an upgrade
- Only available in the US, Canada, and Puerto Rico
Weave is a VoIP phone system specifically designed for healthcare practices. If you operate in plastic surgery, dentistry, veterinary care, or similar fields, you can tap into a suite of communication tools, such as Missed-Call Texts and Text-to-Pay.
With Weave, it’s easy to respond to missed patient calls with a custom text message letting them know when you’ll follow up. You can also leverage QuickFill/ASAP messages, which text customers about recent cancellations so they can claim a spot on your calendar.
Unfortunately, Missed-Call Texting and QuickFill messages aren’t available on the base plan, which only comes with 500 messages per month. You can’t even send messages to team members without upgrading — and since Weave doesn’t provide publicly listed pricing, there’s no way to know how much this costs.
You also have to worry about where your business is located — Weave is only available for purchase to customers in the United States (including Puerto Rico) and Canada. Plus, the company is vague about its international texting functionality, so you may (or may not) be able to reach telehealth patients overseas.
Key features of Weave
- QuickFill text messages (requires upgrade)
- Missed call text back tool (requires upgrade)
- Overdue patients list (requires upgrade)
- Insurance verification (dental only)
- Appointment reminder texts
Weave pricing
Weave doesn’t publicly list its pricing. Instead, you’ll have to contact the company for a quote. Here are their current plans:
- Essentials: 500 messages, appointment reminders, and schedule confirmations
- Pro: 1,500 messages, missed call texting, and overdue patients list
- Elite: 3,000 messages, online scheduling, and digital forms
- Ultimate: 15,000 messages, call intelligence, and practice analytics
How we chose the best missed call text back software
We used six factors to narrow down the best missed call text back software:
- Price. High costs don’t always guarantee quality. That said, we focused on platforms that offer the most value per dollar.
- Reliability. Lack of reliability can damage your customer relationships. All five platforms on this list provide some indication of reliable uptime.
- Customer satisfaction. Bad reviews can help you spot red flags in text-back software. We only included text-back platforms with above-average reviews and a history of happy customers.
- User interface. The last thing you need is another clunky phone app. We included software solutions with navigable, accessible UIs.
- Integrations. As a business owner, you probably juggle many more apps than just phone software. That’s why we chose solutions that integrate with third-party solutions, such as your CRM, Zapier, and more.
- Customer support. When problems arise, you should be able to get help quickly. We disqualified platforms with a history of poor service and favored apps that offer multiple forms of support.
OpenPhone: The best way to reply to missed calls by text
Using auto-replies to respond to missed calls will be a game-changer for your business. Make sure you pick a platform that offers more than just automatic texts — including features, integrations, and the ability to scale alongside your business.
For 50,000+ businesses around the world, the right tool for the job is OpenPhone. We offer everything you need to send auto-replies to missed calls, along with a host of other helpful texting features like snippets, scheduled texts on your Android device, and a text message response generator.
But OpenPhone is more than missed call text back software — we can help you build better relationships with your customers. You delegate tasks with internal tagging, sync conversations in your CRM, and make unlimited calls and texts in the US and Canada from anywhere with a WiFi connection.
Start sending auto-replies today by signing up for a free seven-day trial of OpenPhone.
FAQs
Missed call text back software sends automatic messages to callers if no one on your team picks up the phone. That way, you can set expectations about when you’ll be back and give callers instructions on what to do in the meantime.
When a business phone number misses a call, it triggers your missed call text back software to send an automated message. Some systems allow you to customize this reply based on business hours, message type, or call frequency. Keep in mind that many phone systems (including OpenPhone) include a missed call text back feature.
You can use OpenPhone to schedule text messages in your recipient’s time zones. That way, you won’t interrupt them outside of business hours or accidentally violate TCPA requirements.
The only way to send an auto-reply text via iPhone is to switch to Driving Focus mode. However, this is difficult to scale beyond two or three missed calls per month. If you run a growing small business, you’ll need dedicated missed call text back software.
There’s no native auto-reply feature on Android. However, you can get around this by using a third-party app like OpenPhone.
Yes. In OpenPhone, you can set up personalized auto-replies that send an after-hours business text message based on certain triggers. You can use this message to explain you’re out for the day but will be back at a certain date or time.
There are some free missed call text back apps for personal use. However, these are limited at best and not suitable for business use. It’s better to rely on business software like OpenPhone if you plan on responding to missed business calls.