Find yourself wondering if there’s a better VoIP solution out there for your business?
Maybe you’re looking for more features, more flexibility, or a way to bridge your old tech and the new, leading you to hybrid options like Ooma and RingCentral.
Like many new VoIP phone services, Ooma and RingCentral run on mobile, desktop, or web apps to help you manage calls from any of your devices. But they also work with analog or IP desk phones, bridging old PBX systems to new types of VoIP functionality.
Sounds like a dream, right? Well….maybe. As we’ll see, flexible phone features are the way of the future, and you might find yourself looking for an Ooma or RingCentral alternative.
Let’s take a closer look at what Ooma and RingCentral can and can’t offer you. Then, we’ll cover a business phone service that can offer you a whole lot more.
Ooma vs RingCentral: Which wins out?
Ooma vs RingCentral is a close match. We’ll see the advantage flip-flop back and forth as we judge each VoIP provider’s pricing, features, and integrations.
1. Pricing: Who offers better plans at better prices?
Ooma has two straightforward pricing plans for small business phone systems: Ooma Office and Ooma Office Pro. You get a few more features when you upgrade, although as we’ll see, the extra features aren’t much to brag about. (You might even be surprised at the standard features Ooma considers “extra.”)
You can pay extra fees per month for things like extra phone numbers, toll-free minutes, or desk phone hardware. Enterprise-level businesses can access other pricing options.
RingCentral’s pricing is much more confusing. Your price per month depends on how many users you have as well as the features you want.
Basically, prices drop when you add a second user and again when you add your 100th. Prices increase as you upgrade your plan to include features like video calls, advanced auto-attendants, and tool integrations.
Here’s a quick look at how prices vary depending on the size of your team and your chosen plan. Keep in mind that you can’t use RingCentral’s “Essentials” plan if you have more than 20 users.
Some of RingCentral’s add-on fees are more affordable than Ooma — you’ll pay just $4.99 for an extra local phone number versus $9.99 on Ooma — but RingCentral plans are still pricier and more complex than Ooma.
RingCentral isn’t exactly the affordable option, especially if you’re a one-person operation. Ooma offers simpler plans at better prices for small businesses.
2. Features: How do these VoIP providers help you run your business?
Both Ooma and RingCentral offer everything you’d expect from a business phone service: unlimited calling and texting, voicemail transcriptions, call recordings, IVR/virtual receptionist, and more.
What you’ll find, though, is some of these seemingly essential features are locked behind expensive upgrades or add-on fees.
With RingCentral, for example, you’ll have to upgrade for IVR/auto-attendant features and call recording. There are also limits on your shared phone numbers and toll-free minutes — your shared number maxes out at 20 team members, and the base plan includes just 100 toll-free minutes per month.
RingCentral’s higher-tier plans offer quite a few extra features. You’ll find perks like professional implementation services and HD video conferencing on the Standard plan and higher. At its most advanced, you could run a full-fledged call center.
Ooma locks a different set of features behind its higher prices. You’ll need to upgrade to even use call recording, voicemail to text, and their desktop app — basic features for many Ooma alternatives. Its higher plans also offer features like video conferencing and advanced caller ID.
Like RingCentral, Ooma limits your toll-free minutes, but you’ll start with 500 per month. While your shared phone number won’t have a user limit, you’ll only be able to text up to nine other people at once.
You can also rent or buy hardware like desk phones from RingCentral or Ooma. Like most of their features, you’ll have to pay more on top of your existing plan to get hardware.
Put simply, comparing Ooma vs RingCentral, both VoIP services get pricey if you want all their business features. If you’re willing to pay, however, you’ll be able to get more done with RingCentral’s set of features.
3. Integrations: Do these platforms connect to other business tools?
Technically, both Ooma and RingCentral allow you to integrate tools like your CRM or Google Workspace. But, as with many of their other features, you’ll have to pay to access them.
Ooma’s integrations are only available on their enterprise plans, rendering them not welcome to entrepreneurs and small businesses.
RingCentral, on the other hand, offers a large app library available to Standard plan subscribers and higher.
The RingCentral app selection is impressive. You’ll find collaboration tools like Slack or Microsoft teams and options for analytics, automation, and even productivity. On the Premium plan and higher, you can also integrate CRMs like Zendesk or Salesforce.
But you’ll pay close to $38 per user per month (for teams of 2-20) to access these integrations. In the process, you’re likely to end up paying for features you don’t necessarily need, like unlimited internet fax or advanced conferencing features.
OpenPhone: A better VoIP solution
Not feeling thrilled about Ooma or RingCentral? We’ve got another solution in mind.
OpenPhone is a flexible, affordable VoIP-based business phone system that works seamlessly with all your existing devices. You won’t need a desk phone, because the OpenPhone system integrates so easily with your personal phone.
Let’s dive into how OpenPhone offers everything Ooma vs RingCentral do — and then some.
1. Simple pricing scales with your team
OpenPhone’s pricing couldn’t be more straightforward. Two plans — Standard and Premium — offer tiered features to meet your needs.
You’ll pay the same price per user no matter if you’re on your own or working with a team of 100. It’s simple to grow your OpenPhone plan alongside your team.
Even OpenPhone’s add-ons are straightforward. You’ll pay extra for just three things:
- Extra phone numbers: $5 per number per month
- International calls and texts: Current international rates
- Automated SMS via Zapier: $0.01 per message
2. Everything you need comes standard
Remember how Ooma and RingCentral locked different necessary features behind upgrades and add-ons?
OpenPhone doesn’t do that.
The Standard plan offers all of these features:
- Unlimited calls and texts to the US and Canada
- Number porting
- Shared numbers
- Group texting
- Call recording
- Voicemail to text
- Caller ID
- Web, desktop, and mobile apps
Every OpenPhone plan includes auto-replies and snippets, two features to take your business messaging to the next level.
Auto-replies let you respond instantly to missed calls or business texts. You can let contacts know of alternate ways to reach you or when to expect a response.
Snippets help you save time as you talk to contacts in real time. Write commonly used messages, like prices, business hours, or answers to FAQs and save them as snippets.
Then, you and your entire team can provide consistent, fast messaging to anyone you call or text.
The Premium plan offers a few extra features. When you upgrade, you’ll get call transfer, advanced IVR, analytics, and round-robin call distribution.
3. Collaboration made easier
While Ooma and RingCentral offer basic collaboration features on some plans, OpenPhone is built to help your team work together more whether your team collaborates in person or remotely.
Since remote work is rising even faster than it was a few years ago, it’s time to ditch the clunky desk phones and find new ways for your team to work together. OpenPhone gives you a new way to do just that.
Take your shared team number. It creates a shared inbox where everyone can see communication happening in real-time. If you miss a call, you’ll immediately see if another team member has it covered, or if you need to follow up.
With threads and mentions, you can get feedback on communication, assign follow-ups and other tasks, and keep an eye on all of the team’s communication — all in a single place.
4. Integrate your other tools
With OpenPhone, you’ll be able to integrate your most important business tools.
OpenPhone integrates directly with Gmail, Slack, and HubSpot, so you can collaborate with your team and manage your clients within one interface. For even more integrations, you can connect Zapier, which serves as a bridge to more than 3,000 other applications.
You can save new leads as contacts through Pipedrive, create tasks from missed calls or messages with ClickUp, or send automatic confirmation and follow-up messages.
The best part? The Slack, Gmail, and Zapier integrations all come on the Standard plan. You’ll need the Premium plan if you want to integrate your Hubspot account.
How RingCentral vs Ooma vs OpenPhone compare
Take a look at this table comparing OpenPhone vs RingCentral vs Ooma on all of their features and integrations:
|Price per month||Starts at $13 per month per user||$29.99 per user||$19.95 per user|
|SMS, MMS||✔️||Unlimited SMS only; Canadian numbers don’t support MMS||✔️|
|Voicemail to text||✔️||✔️||Requires upgrade|
|Set business hours||✔️||✔️||✔️|
|Toll-free numbers||✔️||100 minutes per month||500 minutes per month|
|Additional phone numbers||$5 per number||$4.99 per number||$9.99 per number|
|Call recording||✔️||Requires upgrade||Requires upgrade|
|Shared phone numbers||✔️||Up to 20 users||✔️|
|Slack integration||✔️||Requires upgrade||Requires upgrade|
|Gmail integration||✔️||Requires upgrade||Requires upgrade|
|Zapier integration||✔️||Requires upgrade||Requires upgrade|
|CRM integration||Requires upgrade||Requires upgrade||Requires upgrade|
|iOS and Android apps||✔️||✔️||✔️|
|Desktop app||✔️||✔️||Requires upgrade|
The bottom line for OpenPhone vs Ooma vs RingCentral
If you’re looking for an affordable, flexible business VoIP solution that grows alongside your business, it’s clear that OpenPhone is the winner.
We get it — changing your VoIP provider can be an intimidating process. But when you consider the number of advanced features and powerful business benefits you’ll get on OpenPhone — at a far lower price than Ooma or RingCentral — investing in a better business phone service is a no-brainer.
Start your OpenPhone free trial today.
Austin, TX-based storyteller with a background in support operations that’s helped businesses for 3+ years navigate virtual phone solutions. Passionate about sharing best practices for calling and texting.