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Quo Update – September 2025 

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We first introduced our AI agent, Sona, to help answer calls, capture details, and save your team time. Now, Sona is smarter and more configurable than ever — and you can try it free every month.

🚀 Start using Sona — 10 free calls every month

10 free calls included with Sona

We’re introducing a new tiered, credit-based system for Sona. It’s designed to give you more flexibility so you can choose the right amount based on your call volume and only pay for what you need.

You’ll now get 10 Sona calls free every month, included in your plan. Need more? Sona plans start at just $25 per month for 40 calls, with additional tiers available as your needs grow. Learn about new Sona pricing.

🎚 Tell Sona how to respond in any situation

Adding instructions for Sona custom jobs

Ensure every caller gets the right response. Create custom instructions for scenarios like lead qualification or escalations, and Sona will detect intent and handle the call exactly how you want.

💼 Sona templates to start faster and save time

Sona job templates

Skip building from scratch with pre-built workflows for common caller situations. Just pick a Sona job template, tweak it to fit your business, and you’re ready to go.

📞 Transfer calls from Sona to your team – Beta

Sona incoming call transfer

Sona can now transfer calls to the right teammate whenever human support is needed. Whether a caller is asking for a specific department or person, or Sona can’t answer their question, you decide when and where calls should be routed — Sona takes care of the rest.

With more calls in your plan, greater flexibility in how you use Sona, and these powerful new features, you’ll have everything you need to handle customer calls faster, smarter, and with less effort. 

Check out these new Sona improvements now inside Quo. Don’t have the apps? Download Quo for MacWindowsiOS, or Android.


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