Tick, tock. When your VoIP phone system isn’t working for you, every VoIP international call turns into clock-watching as you watch the pennies slip away. So you look for a new VoIP provider, where one decision can save you a lot of pennies every year.
The problem: a quick search online may yield hundreds of VoIP solutions. Who has time to evaluate the features and pricing tiers on every last one? You need the right option for your business so you can move on to productive work.
So let’s save you some time with a shortlist of the top international calling options for small businesses. We’ve also answered some of the most common questions you may have about international calling. Let’s dive in.
Top 10 best VoIP providers for international calls
Don’t have time to sift through every VoIP option on the market? No worries. To help you out, we’ve shortlisted the 10 best VoIP providers you can use for international calls:
- OpenPhone: The best modern VoIP business phone system for growing teams
- Vonage: The best business VoIP with an API
- Ooma: The best phone solution for large retail stores
- RingCentral: The top VoIP business phone system offering desk phone rentals
- Phone.com: The best VoIP option for HIPAA compliance
- 8×8: The best VoIP business phone option for contact centers
- Nextiva: The top solution for teams using Microsoft products
- Grasshopper: The top legacy VoIP phone system
- Dialpad: The best for enterprise contact centers
- GoTo Connect: The best VoIP phone service for small-team video conferencing
We go into detail with each service below. But if you want to review features at a quick glance, we’ve prepped a comparison grid so you can check the top Voice over Internet Protocol providers at a glance:
|Provider||Starting price||Unlimited calling to US & Canada||SMS/MMS to US & Canada||Shared phone numbers||Additional phone numbers|
|OpenPhone||$15 per month||✓||✓||✓||$5 per number per month|
|Vonage||$19.99 per user per month (1-year contract)||✓||Local US and Canadian numbers only||Requires upgrade or $4.99 add-on for each call group||Starts at $14.99 per number per month|
|Ooma||$19.95 per user per month||✓||Requires upgrade||✓||$9.95 per number per month|
|RingCentral||$20 per user per month||✓||✓||✓||$4.99 per number per month|
|Phone.com||$11.99 per user per month||✓||Requires upgrade||$5 per month||Requires the purchase of an additional user seat|
|8×8||$24 per user per month||✓||✓||✓|
|Nextiva||$23.95 per user per month||✓||Requires upgrade||✓||Requires the purchase of an additional user seat|
|Grasshopper||$28 per user per month||✓||MMS messaging for local numbers only||✓||$10 per number per month|
|Dialpad||$15 per user per month||✓||US & Canadian customers only||✓||Requires upgrade|
|GoTo Connect||$24 per user per month||X||US & Canadian customers only||✓ (up to 8 phones)||$5 per number per month|
Need to make VoIP international calls frequently? We think the following VoIP providers are your best bets:
1. OpenPhone: The best modern VoIP business phone system for growing teams
- Affordable international calling and texting rates
- Unlimited calls and texts in the US and Canada
- Integrations, call routing, and other features to save your team time
- Simple to use while traveling
- Can’t verify accounts through two-factor authentication*
*Nearly all virtual phone numbers share this problem. For safety reasons, companies like Facebook, Uber, and Google rarely let you authenticate accounts through a virtual phone number.
OpenPhone offers some of the most affordable international calling plans and texting rates — and yes, it offers both SMS and MMS.
OpenPhone’s platform for international calling ensures you don’t go over your budget. Enable international calling on OpenPhone, add credits to your account for VoIP international calls, and you’re off to the races.
You can set up auto-charge if you wish to never run out of credits. But if you wish to manually purchase credits before any additional international calls occur, you can add credits at anytime. You can do the same for text messages, then immediately use the OpenPhone web or desktop app to start.
How well does setting up international calling work? Here’s what one OpenPhone user wrote:
“From the moment I signed up, the process was seamless and user-friendly. Open Phone offers a hassle-free setup, eliminating the need for physical SIM cards or complicated configurations. As an international user, I was impressed by the effortless activation process, allowing me to enjoy all the benefits of a dedicated US phone line from anywhere in the world.”
It’s just as easy to manage on the intake side. You can set up phone menus for automatic VoIP call routing and integrations with other tools in your tech stack, like Slack, HubSpot, and Google Contacts.
And if you work from a shared phone number, you can assign a whole team to manage one account, ensuring no valuable calls slip through the tracks.
OpenPhone also helps make international calls more effective. If you call your clients from a local phone number with a familiar area code, they’re far more likely to pick up. If you have clients in the US or Canada, call them via WiFi without an extra fee, even if you don’t live in North America, using a toll-free number.
The net result is more efficient domestic and international calling — which saves you money. Here’s what another OpenPhone user said:
“I save money on domestic and international calls. OpenPhone allows me to receive calls and text messages for free from anywhere in the world, to call for a competitive price with the app, and from any public or private Wifi internet connection.”
Key features of OpenPhone
- Multiple local (US and Canadian phone numbers) and toll-free numbers
- Shared phone numbers
- SMS and MMS support
- Phone menus
- Voicemail to text transcriptions
- Automatic call recording
- Web-based app for all browsers
- Mobile apps available for iOS and Android
- Desktop apps for Mac + Windows
- Zapier, HubSpot, Slack, and email integrations
- Ability to set business hours that control when you’re available to receive calls
OpenPhone features three pricing plans: Standard, Premium, and Enterprise. These easily scale to the size of your business. And there’s no mystery about international calling rates — you can view those prices upfront.
- Starter: Starting at $15 per user per month includes the option to share a number with up to 10 teammates, auto-attendants, scheduled texts, and more
- Business: Starting at $23 per user per month unlocks call transfer, logs, and analytics, HubSpot CRM integration, and the ability to share your phone number with as many teammates as you need
- Enterprise: Custom pricing for a custom plan unlocks a dedicated account manager to tailor a plan to your team’s needs
Test out calling anyone in the US or Canada from a local or toll-free number for free by signing up for a free, seven-day trial.
2. Vonage: The best business VoIP with an API
- Offers free calling to the US, Canada, and Mexico
- Offers unlimited team chat and internal team messaging
- Features third-party integrations
- Higher costs to call specific countries compared to other providers
- Sound quality issues and dropped calls reported by users
- No clear breakdown of monthly costs
- Lower price per user only available to teams of 20 or more
You may have heard of Vonage. For over 20 years, it’s been a top VoIP solution provider, offering free phone calls all over North America. The thing is, when you want to call countries outside of the US, Canada, and Mexico, you’ll start paying by the minute.
Vonage is well-known, but that doesn’t mean every customer is going to report a good experience. In our research, plenty of customers reported issues with call dropping, which can be frustrating if you have to keep repeating yourself on international calls.
Here’s what one Vonage user said:
“The choppy sound quality on the calls can make it difficult to understand the person on the other end, and the dropped calls can be disruptive and cause inconvenience. This is particularly frustrating when I am in the middle of an important conversation or trying to make a crucial business call.”
The problem: if there’s already a language barrier and other issues with international calls, this is just going to make communication more difficult.
But that’s not all you need to know about Vonage. They get high marks for their API. If you have a developer who’s great at creating workflows, Vonage may support third-party integrations you can’t find elsewhere. For that reason, a lot of growing businesses in need of scaling via API may find it convenient.
Key features of Vonage
- Unlimited team chat
- Internal team messaging
- Mobile and desktop apps
- Texts in the US and Canada
- Unlimited calling in the US, Canada, and Mexico
- 20 third-party integrations (like Clio or the G-Suite)
- SMS in the US (API required to send MMS messages)
Here are Vonage’s business phone plan options:
- Mobile:$19.99 per number per month
- Premium:$29.99 per number per month unlock auto-attendant and CRM integrations (HubSpot, Microsoft Dynamics, and Salesforce)
- Advanced:$39.99 per number per month to access call recording (15 hours max) and voicemail transcriptions
Keep in mind that Vonage requires a one-year minimum contract and doesn’t offer a free trial
Global Calling Plans
Vonage also offers calling plans for international calls that include specific amounts of calling minutes per month depending on which countries you wish to reach. Here’s how those plans break down:
- Includes Australia, Austria, Brazil, Canada, China, Colombia, Denmark, Faroe Islands, France, Hong Kong, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, New Zealand, Norway, Panama, Paraguay, Peru, Puerto Rico, Singapore, Slovakia, South Korea, Spain, United Kingdom, United States, Venezuela
- 1,000 minutes per month for $50 per month
- 2,500 minutes per month for $120 per month
- 5,000 minutes per month for $230 per month
- 10,000 minutes per month for $450 per month
- 15,000 minutes per month for $600 per month
- 30,000 minutes per month for $1,310 per month
- 50,000 minutes per month for $2,120 per month
- 100,000 minutes per month for $4,120 per month
- Includes Belgium, Costa Rica, Czech Republic, French Guiana, Germany, Greece, Greenland, Hungary, Kuwait, Luxembourg, Netherlands, Pakistan, Poland, Portugal, Sweden, Switzerland, Taiwan, Thailand, Turkey, Vietnam
- 1,000 minutes per month for $110 per month
- 2,500 minutes per month for $270 per month
- 5,000 minutes per month for $530 per month
- 10,000 minutes per month for $1,030 per month
- 15,000 minutes per month for $1,530 per month
- 30,000 minutes per month for $3,060 per month
- 50,000 minutes per month for $5,030 per month
- 100,000 minutes per month for $9,680 per month
3. Ooma: The best phone solution for large retail stores
- Works with analog phones and mobile phones
- Ooma’s desktop app is unavailable on their base plan
- Voicemail transcriptions also require an upgrade to access
- Provides limited integrations on the base plan
The Ooma Office plan includes unlimited calling to the US, Canada, and Mexico. Rather than a tiered pricing model, Ooma will charge for VoIP international calls per minute — with prices varying depending on the country you’re trying to reach.
Ooma’s features are especially great with analog and mobile phones: intercom and overhead paging support are standouts here. Yes, you can call via Ooma using any device. However, if you want to use Ooma from a desktop, you’ll have to upgrade to access that app.
There are also some issues with using both mobile and PC apps together. One user said:
“The mobile and PC Apps, more specifically the lack of interconnectivity between the accounts and apps across devices, the general user experience and lack of basic features.”
The good news: international calling rates are low with Ooma. But there may be a tradeoff if you’re big on functionality. The Office Essentials plan with Ooma has no integrations — and if you upgrade to Office Pro at a more expensive tier, you’ll only then unlock integrations with Google Workspace and Office 365. In other words, the lower calling rates are really teaser rates for more expensive upgrades.
Additionally, there are some issues with customer support. One user said:
“Customer service is non-existent. The upper management will say anything when in a tight spot, then forget they have said it. Their support does not provide accurate information.”
Key features of Ooma
- Ring groups
- Music on hold
- Digital fax
- Call transferring
- Voicemail transcriptions (requires upgrade)
- Call recording (requires upgrade)
- Call forwarding
- Video conferencing
The pricing plan starts with barebones communication: basic service, a phone number, and then pay-as-you-go plans. If you want fancier CRM integration, analytics, and text messaging — more appropriate for a big business — the pricing gets more expensive in a hurry.
Ooma gets around this by charging VoIP international calls per minute based on the country you’re trying to reach. Even with that in mind, you may have to upgrade your plan to unlock the features you really want.
Check out the three tiers:
- Essentials:$19.95 per user per month
- Pro:$24.95 per user per month to access text messaging, videoconferencing, Ooma’s desktop app, call recording, and analytics
- Pro Plus:$29.95 per user per month to access Salesforce integration, hot desking, call queuing, and advanced call management
4. RingCentral: The top VoIP business phone system offering desk phone rentals
- Unlimited calls to the US and Canada
- Provides local or toll-free phone numbers
- Offers comprehensive feature set
- International rates are complicated
- Small teams pay more for features
- Users report poor customer support
- Only includes 100 toll-free minutes per month on the base plan
One of the most popular VoIP phone services you can find, RingCentral offers unlimited calls to the US and Canada, charges extra for additional countries, and differentiates pricing based on the type of call — such as mobile or landline. What seems, on the surface, to be a simple, straightforward offering can be a little tricky to navigate.
We recommend looking through RingCentral’s VoIP international rates with these complexities in mind. Let’s say, for example, you decide to call Australia. Well, there isn’t just one rate for the entire country. There may be 10 rates, each differing based on area code.
In an ideal world, you’d only need to call the least-expensive areas codes. But many users find the rates aren’t especially affordable. According to one user:
“The international calling prices plans are not very competitive when compared to other offerings beyond Whatsapp, etc.”
The good news: RingCentral’s features give you some bang for the buck. But only in some cases. You’ll find more capabilities, including automatic call recording and the option to send more than 25 texts per month, are only available if you upgrade.
You also may run into some struggles with customer support, as a lot of users report jumping through hoops just to get answers. This user said:
“Customer service is terrible. It is almost impossible to get help, either via phone or via chat. The chat agent gives you responses that either don’t make sense or are unrelated to what you’re asking about.”
Key features of RingCentral
- Free calls and texts in the US and Canada (SMS only)
- Local or toll-free phone numbers
- 200+ users on higher-tier plans
- Android and iOS Mobile app
- Voicemail transcriptions
- Document file sharing
- Team messaging
- Business texting
- Call recordings
Already have a toll-free number with RingCentral? The catch here is the base plan (“Core”) includes 100 toll-free minutes, which means you pay extra for any calls that exceed the limit.
RingCentral users can choose from three major tiers:
- Core:$20 per user per month
- Advanced: $25 per user per month unlocks texting, calling, and on-demand call recording
- Ultra: $35 per user per month to access messages, phone calls, videos, automatic call recording, and an open API
5. Phone.com: The best VoIP option for HIPAA compliance
- Pay US local rates to some international numbers
- Local numbers available for some countries
- Limited pooled minutes
- Add-ons are expensive
- Requires a $200 deposit for international calling
Phone.com is a HIPAA-compliant platform. Its plan includes international calls to landlines in the US, Canada, UK, France, Germany, Israel, and Italy.
A great thing about Phone.com: you can purchase a global number in countries where you have plenty of customers to serve. Customers can dial a local number when they reach you, which means they’re not making international calls, either.
There are some catches. For starters, the additional “local” number will require you to pay for an additional line and pay-per-minute rates for international calls. And Phone.com’s lowest pricing tier (Basic User) gives you 500 pooled minutes per user.
There’s also the question of lackluster customer support. Like some of the other providers, users like this one report issues there:
“The customer experience is horrendous. We deal with several software vendors, and this one takes the top prize for the most impersonal and dismal customer experience. Their support is lackluster, dismissive, and unresponsive. I have been transferred to tech support chat only to sit on the chat for 45 minutes as the next in the queue for the feature to then close and say “agents not available.”
Key features of Phone.com
- Voicemail to email
- Video conferencing
- Conference calling
- Call routing functions
Phone.com gets expensive in a hurry. If you need to go month-to-month, expect to pay a $200 deposit to enable international calling. And some key features — think shared phone numbers and call recording — are “extras.”
Here are Phone.com’s annual plans if you’re willing to pay a bit more for HIPAA compliance:
- Basic Users: $12.74 per user per month to access 500 pooled call minutes and 1000 pooled text segments with 1 phone number per account
- Plus Users:$18.69 per user per month to unlock unlimited minutes, one phone number per user, video conferencing, and conversational text messaging
- Pro Users $27.19 per user per month to unlock call recording, analytics, CRM integrations, and enhanced video conferencing for 100 participants
In addition to Phone.com plan and international per-minute calling rates, you can also purchase a phone number from select countries, based on the following rates:
Global Numbers: Standard Rate Countries: includes Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Latvia, Lithuania, Netherlands, Poland, Puerto Rico, Romania, Slovakia (Slovak Republic), Slovenia, South Africa, Spain, Sweden, and the United Kingdom;$4.99 per global/local number per month
Global Numbers: Premium Rate Countries: includes Argentina, Brazil, Chile, El Salvador, Georgia, Hong Kong, Israel, Italy, Mexico, and New Zealand;$14.99 per global/local number per month
6. 8×8: The best VoIP business phone option for contact centers
- Calling to 48 countries with X4 plan
- UI is outdated
- Licensing and pricing plans are confusing
Sometimes you need more than a toll-free number: you need a full-on contact center solution. 8×8 can be that small business phone system even if you don’t have massive teams working on customer support at your business.
The features are there, but how does it stack up as a VoIP international calling provider? You’ll pay per-minute rates if you place calls to countries not included in your plan. Ditto for calls to mobile phones if mobile calling is excluded in those countries.
If it sounds complicated, you’re not imagining things. The fees and features can be a bit overwhelming to handle. As one user put it:
“Honestly, while they have some strong offerings, I would make sure to do your due diligence as far as figuring out their billing and licensing before signing a contract.”
And even if you do figure out the complicated pricing, you may find that 8×8’s UI can be just as steep a learning curve. One user said they were frustrated by “the need to have two interfaces: a desktop app AND a web interface that looks like something out of last century that required being logged into to ensure calls are recorded.”
Key features of 8×8
- Free unlimited calling in the US and Canada
- Salesforce, HubSpot, and other integrations
- Multi-level auto-attendants
- Team messaging
- Voicemail transcriptions
- Intelligent interactive voice response (IIVR) (upgrade required)
- SMS, MMS, and team chat
8×8’s X2 license ($24 per user per month) includes unlimited calling to 14 countries. That may be enough for you. It’s not the cheapest plan available, but at least it’s flexible. The X4 license ($44 per user per month) expands the unlimited calling to 48 countries. Keep in mind that mobile calling in many of these countries isn’t part of either plan.
For small businesses doing business in the US, 8×8 has some useful features. But to access more countries or analytics to help your business run more efficiently, be prepared to pay almost double.
- X2 plan: $24 per user per month includes unlimited voice calling to 14 countries, multi-level auto attendant, call handling, team messaging with document sharing, and video conferencing
- X4 plan: $44 per user per month unlocks calling to 48 countries, advanced call handling, interactive meetings, and analytics
- X6 plan: $85 per user per month to access contact center tools like customer journey mapping, skills-based routing, IVR, call recording, CRM, and analytics
- X7 plan: $110 per user per month includes multi-channel support for social media, chat, email, and texting
- X8 plan: $140 per user per month unlocks speech and text analytics and additional quality management
7. Nextiva: The top solution for teams using Microsoft products
- Built-in CRM software
- Great auto-attendant feature
- Offers unlimited voice and video calling in the US and Canada
- Texting not offered on the basic plan
- Voicemail transcriptions and call recordings exclusively on their Enterprise plan
- Overage fees apply if you exceed the max toll-free minutes allowed
A big name in VoIP service providers, Nextiva serves large contact centers, small businesses, and enterprises. It’s great for growing companies facing the challenge of scale: there’s even an option to rent or buy desk phones directly from Nextiva.
And in the spirit of scaling, you’ll pay for international VoIP calls by the minute. The rates here are on par with most standard VoIP services.
Generally, Nextiva’s goal isn’t to make you a global VoIP caller. One Nextiva user even said they wished “more international service coverage — would like Nextiva to provide International-based text support (i.e., can’t text non-US numbers).”
Are there problems? Sure. You’ll have to activate SMS messaging for every new Nextiva number you set up, and it’s not as easy as clicking a button. For that, you’ll have to reach out to Nextiva support.
Key features of Nextiva
- Voicemail transcriptions (requires upgrade)
- Call recordings (requires upgrade)
- CRM integrations
- Unlimited internet fax
- Toll-free numbers (limited minutes)
- Integrations with Outlook and Google Contacts
- Unlimited voice and video calling in the US and Canada
It shouldn’t be breaking news by now, but the VoIP for international calling can be a bit confusing. Nextiva offers three plans., but each plan has different characteristics based on the number of users you onboard.
The Essential plan lacks features like unlimited video conferencing and basics like SMS and MMS, call recording, and voicemail transcriptions.
Keep in mind also with Nextiva that smaller teams end up paying more per user than larger companies. Here’s how their pricing breaks down if you need 1-4 users:
- Essential:$23.95 per user per month includes basic unlimited voice and video calling, voicemail, internet fax, and Outlook and Google integrations
- Professional:$27.95 per user per month unlocks screen sharing, SMS and MMS, unlimited conference calling with 40 participants, and Salesforce/HubSpot integrations
- Enterprise:$37.95 per user per month to access call recording, voicemail transcriptions, and unlimited video conferencing recording
8. Grasshopper: The top legacy VoIP phone system
- Unlimited calls in US and Canada
- Waiting period and $500 deposit required to enable international calls
- No international text messaging
- No integrations with third-party apps
Grasshopper is one of the older cloud phone systems to emerge out of the 2000s offer unlimited US and Canadian calls. But as a VoIP international calling platform, there are extra costs for offshore calls — and “offshore” includes Alaska, Hawaii, Puerto Rico, and the Virgin Islands.
Another issue is timing. If you need to place international calls right now — or even in the next week — you’ll be stuck. Grasshopper may not allow you to activate international calling until you’ve had the account for sixty days, though Alaska and Hawaii calls only require five days. And Grasshopper requires a $500 deposit before you activate international calling.
Though simple to use, Grasshopper’s UI isn’t always a crowd-pleaser. One user said:
“It’s not the easiest to use for outgoing calls. We typically just end up making calls from our direct phone numbers instead of bothering with using Grasshopper for outbound calls.”
Add it together, and Grasshopper’s simple service stacks up as one of the pricier VoIP options on our list. And it’s more for small businesses and solopreneurs, as you can’t find extensive integrations, call recordings, or even international texting.
Key features of Grasshopper
- Local US, Canadian, or toll-free phone numbers
- Business texting support (MMS not available for toll-free numbers)
- Unlimited calling in the US and Canada
- Call forwarding
- Custom greetings
- 24/7 customer support
- Voicemail transcriptions
- Virtual fax
- Call reporting
- Incoming call control
- Simultaneous call handling (extra $10 per month)
- Free porting for your existing number
Grasshopper’s plans are bundled based on the number of phone numbers and extensions included. Fair warning: The monthly costs are expensive — especially for a service not built to scale with your business needs.
- Solo:$28 per month includes one phone number and three extensions
- Partner: $46 per month includes three phone numbers and six extensions
- Small Business: $80 per month includes five phone numbers and unlimited extensions
9. Dialpad: The best for enterprise contact centers
- User-friendly interface
- AI innovations
- No international texting on the base plan
- International calling requires an upgrade
- Requires you to upgrade to have the option to get multiple phone numbers
AI-powered and aimed at large call centers, Dialpad is a cloud phone system combining voice, messaging, meetings, and video into a single app. International calls are billed by the minute, with rates that you won’t find too expensive compared to other options on this list.
One major disadvantage? You can’t acquire an international number on Dialpad’s Standard plan. Nor can you send international SMS with the Standard plan. You’ll have to upgrade to the Pro plan for that, requiring $25 per user per month for the international number.
Dialpad offers a nice feature: call transcripts powered by AI. However, some users have noticed that language barriers can throw this off. One user said: “I’m bilingual and sometimes have to speak Spanish during an English call, and that scrambles up the algorithm, and the AI goes bananas.”
Though Dialpad offers plenty of features, you may notice that many of them aren’t unlocked in the Standard plan — a subtle push to opt for more expensive plans. And even if you do upgrade, you may pay that extra $15 per user per month for additional toll-free numbers — not to mention extra for porting more than one number into the service.
Key features of Dialpad
- Call recording
- Auto-attendant (IVR)
- Call and voicemail transcriptions
- Provides AI solutions that can benefit call centers
- Integrations with Google Workspace (formerly G Suite) and Office 365
- Speed coaching, which tells you if you’re speaking too fast or too slow
- Unlimited calling and texting to US and Canada with any plan (if you’re based in either country)
Dialpad offers three base plan options:
- Standard:$15 per user per month includes unlimited calls, SMS and MMS support, and unlimited video meetings
- Pro: $25 per user per month to access local numbers in 70+ countries, up to 25 ring groups, CRM integrations, and international SMS (three user seat minimum)
- Enterprise: Custom monthly price to unlock guaranteed uptime and unlimited ring groups(100 user seat minimum)
10. GoTo Connect: The best VoIP phone service for small-team video conferencing
- Many features available with their upgraded plan
- Offers video meetings for more than four users
- Compatible with 180+ desk phones
- Add-ons quickly eat up a budget
- Basic plan requires upgrade once you reach 21 users
- Basic plan charges per minute for international calls
- Tedious opt-in process for international calls
- Lack of unlimited minutes is restrictive for growing businesses
Formerly Jive, GoTo Connect is a RingCentral alternative. That means it’s big on video meetings, sharing phone numbers for team members, building an army of auto-attendants, and other bigger-business features. The trick here? GoTo Connect requires a lot of add-ons and upgrades, even when the features you’re asking for are essential to your VoIP needs.
For VoIP international calls, GoTo Connect offers a few options. There’s the straightforward method: opt for GoTo Connect’s basic plan and pay by the minute for all countries. If you like the features you read about on the Standard plan, you can upgrade to that, then be able to call 52 countries.
When you make international calls, there’s one disadvantage: menial tasks. One user review said, “You have to opt in for every international country you call. It’s not the worst if you have existing business in a handful of countries and can take care of it, but if you have international prospective customers who pop up out of nowhere, it’s a headache.”
With GoTo Connect, expect some basic features that will get you off the launching pad. But combining the high price tag and lack of unlimited minutes and you may soon find there’s a ceiling to what it can offer you. If you’re looking for unlimited VoIP international calls without exorbitant monthly costs, we’d recommend a GoTo Connective alternative.
Key features of GoTo Connect
- Hot desking
- Call recording (requires upgrade)
- Voicemail to email notifications
- 40 SMS messages per user per month
- Video meetings (for more than four users)
- 1,000 toll-free minutes per month (without upgrading, you pay $.03 per minute)
GoTo Connect pricing
With GoTo Connect, the more users you have, the lower the cost per user; the fewer users you have, the higher the cost per user. Here is GoTo Connect’s tiered pricing structure if you have a team of 2-10 folks:
- Basic: $24 per user per month; includes international calls charged per minute (all countries), call forwarding, ring groups, internal instant messaging, and 40 SMS messages per user per month
- Standard: $29 per user per month; includes international calls for 50+ countries (additional countries charged per minute), call recording, real-time analytics, and 80 SMS messages per user per month
Another thing to keep in mind with GoTo Connect: Their Basic plan isn’t available to teams of 21 or more users.
7 criteria for selecting the best VoIP provider for your business
If you’re struggling to find the best international VoIP provider for your business, it’s probably because you’re growing. That means time is precious. You don’t have spare hours to shop around for VoIP providers, weighing features against each other — especially if you’re not sure what to look for in the first place. You can save time by keep in mind the following criteria as you consider your options:
International calling is expensive, so cost-effectiveness comes down to dollars and cents. But you’ll have to be careful here. Don’t overpay for services that provide 50+ countries if you only need calling to Canada, for example. Compare the different plans above to ensure you’re getting the best deal for what your business actually needs.
2. Call quality
On the phone with a customer? Call quality can make the difference between a good and a bad interaction. You’ll need a system to minimize dropped calls and background noise — keeping your focus on the flow of your conversation.
Depending on your business size, you may need more features than what freelancers and solopreneurs need. Shared numbers, for example, can ensure every call to a specific toll-free number goes to an entire team. Call recording helps you track customer engagement and offer feedback on customer support calls.
4. Ease of use
Onboarding a team to your VoIP international calling provider isn’t always easy. Choose a user-friendly system that works well, even if you’re not tech-savvy. Strong navigation and an intuitive interface will simplify onboarding and a transition to a new — hopefully more affordable — phone system.
Your business isn’t static. A good VoIP provider won’t be, either. A scalable VoIP system should make it easy to add/remove team members, port existing phone numbers onto new systems, and add users without unpredictable expenses.
Nothing gets in the way of a good day of business like VoIP downtime. Look for providers with a reputation for consistent service so your day-to-day work moves by with minimal interruption.
7. Customer support
Problems can and will happen. If there are issues with your new VoIP system, you’ll need support. Customer service should be responsive, knowledgeable, and able to get to your problem as quickly as possible.
With that criteria in mind, you may still have a few lingering questions. Here are a few more frequently asked questions small businesses have related to international calling with a VoIP phone system.
Is it free to make VoIP international calls?
Not generally. International VoIP calls generally will cost you extra. But they don’t have to be expensive. Many international calls can cost as little as a few cents per minute, especially if you find a provider that offers regular service to the country you’re calling.
You can make free VoIP international calls, but there are some limits. For example, you can use a VoIP app like Skype. However, there’s a strong caveat here: you’ll need the other person to connect via Skype, too.
Some services offer the ability to purchase a toll-free number in a different country. From here, you can make VoIP international calls for free — assuming the service also offers free domestic calling in the same country.
How much does it cost to make VoIP calls internationally?
International calling rates depend on a few factors: the country you’re calling from, the country you’re calling, and your VoIP provider. Some providers may include up to 50 countries in an international calling plan. Other providers may include a set number of minutes in their calling plan with additional charges for going over that number. For instance, if you use Nextiva, you can add a toll-free number for calling, but once a user goes through all 1,500 available minutes, they may have to pay extra to continue making calls.
|VoIP Service||Starting Price||Countries included for free|
|OpenPhone||$15 per user per month||US and Canada|
|Vonage||$19.99 per line per month||US, Canada, and Mexico|
|Ooma||$19.95 per user per month||US, Canada, and Mexico|
|RingCentral||$20 per user per month||US and Canada|
|Phone.com||$11.99 per user per month||US and Canada|
|8x8||$24 per user per month||Up to 48 countries|
|Nextiva||$23.95 per user per month||US and Canada|
|Grasshopper||$28 per month||US and Canada|
|Dialpad||$15 per user per month||US and Canada|
|GoTo Connect||$24 per user per month (for teams of 2-10 users)||Over 50 countries|
How do you make a call internationally using VoIP?
The process will differ depending on your dialing country, your receiving country, and the area code for the location you’re calling. But here’s a good introduction to VoIP international calling with the basic steps included:
- Dial the exit code for your country. If you’re in the US, dial +
- Enter the country code for the country you’re calling. For instance, if you’re calling Spain from the US, the code is 34 (here’s a list of country codes and exit codes).
- Punch in the area code of your contact’s number. For instance, if you’re calling Madrid, dial 91.
- Dial the landline or cell phone number.
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Kaleigh Moore is a freelance writer and consultant specializing in content creation for SaaS companies. She also writes for publications like Forbes, Vogue Business, and others.