Missed call service built to never lose a lead
Say goodbye to missed calls during and after business hours. Capture leads, automate follow-ups, and set expectations — without extra work.
Trusted by over 60,000 businesses
How OpenPhone’s missed call service works
OpenPhone is a small business phone system that lets teams easily call and text from a dedicated business phone number. Choose from thousands of local, toll-free, and memorable vanity numbers.
Teammates can use one number simultaneously to call and text. The line is never "busy.” Customers won’t see individual team members, allowing your team to work at different times while still ensuring customers get the help they need.
And when your team can’t pick up, Sona, your always-on AI voice agent, can greet callers, answer questions, and capture messages during and after business hours.
See why teams choose OpenPhone for handling missed calls
Easily manage incoming calls and team communication in OpenPhone, so every lead gets the attention they deserve.
Never miss a lead
Shared numbers let you notify every member of the number about incoming calls and texts, so no conversations slip through the cracks.
Easily see who said what
Oversight is easy with full visibility into your team’s calls and texts across shared numbers. Quickly review conversations if you need to respond directly or coach a teammate.
Work smarter with automation
Easily share your call and message logs where you need them with integrations. Reduce repetitive tasks by creating automated workflows with Zapier, Make, or the OpenPhone API.
“As a real estate agent, I'm fielding calls almost 24/7 but OpenPhone has made it easy for my team to help. With one local phone number, we all receive the calls and texts which allows for the quickest and best customer service. It's very easy to use and I love that I'm able to go back to the dashboard and look at my team's activity. I would recommend OpenPhone to anyone looking for a way to simplify client communication!”
Frank McKnew
All the tools you need to manage missed calls in one platform
Auto-responses
Never leave customers waiting by setting up automatic text replies based on different triggers. Respond to texts, missed calls, or voicemails with a pre-defined message.
Ring order
Send incoming calls to front-line reps first, and if they're unable to answer, the rest of the team can receive them.
Sona
Answer calls, capture leads, and handle questions with your AI receptionist, Sona. Customize responses using your business info — like pricing, hours, and services — so your team can prevent missed calls 24/7.
Phone menu with IVR
Automatically route calls to the right team or person with a phone menu. Configure any number with custom greetings and call routing.
Analytics dashboard
Monitor customer interactions and team activity with our analytics dashboard. Gain insights into call volume and trends over time.
CRM and workflow integrations
Save time on repetitive tasks and give your team proper context with direct integrations with HubSpot, Salesforce, Jobber, and more.
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Set up a missed call solution in 4 easy steps
Need a solution for preventing missed calls? It only takes four steps to get set up through OpenPhone.
- Start with a free trial of OpenPhone and launch the OpenPhone web, desktop, or mobile app.
- Easily add your teammates to OpenPhone.
- From the settings menu, click on Phone numbers, and select the phone number you want to set call handling on.
- Configure your phone settings including any routing options such as ring users, phone menus, business hours, SMS auto-replies, and Sona.
Frequently asked questions
Can’t find the answer here? Check out our Resource Center.
A missed call service is software that helps teams capture, track, and respond to customer calls they can't answer — acting as a cost-effective alternative to voicemail. It ensures you never lose business when you’re unavailable and creates a better customer experience.
Missed call services help businesses stay responsive and never miss an important call. It can boost customer satisfaction, support lead generation, and improve overall business communication by sending real-time notifications when someone calls.
Some service providers offer limited free versions, but most missed call alert services — especially those with advanced features like automated missed call text replies, call summaries, or CRM integration — require a paid subscription. For example, OpenPhone offers all the features your business needs, starting at $15 per user per month.
In OpenPhone, missed call notifications appear instantly in your mobile or desktop app inbox. You can also receive alerts via push notifications, email, or integrations like Slack. This allows you to follow up faster to maintain strong customer engagement.
Ready to improve your team's communication?
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.