Answer questions and take down messages from your customers with Sona, OpenPhone’s 24/7 AI voice agent. Say goodbye to your missed calls and take more work off your plate with the #1 rated business phone system on G2.
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Sona can take these key tasks off your team's plate when you're unavailable:
Sona answers common customer questions so your team can handle more complex requests. Train Sona on your company policies, and it can provide the right answers to customers on your team’s behalf.
Wish you had more context from customers who leave a voicemail? Sona takes detailed messages so you have the information you need. It can even ask callers follow-up questions based on the reason for their call.
For new callers, Sona can be prompted to ask for their information and record whether they’re interested in entering a sales conversation. Once they capture the caller’s name, company, and role, OpenPhone AI can automatically suggest a new contact so that your address book is updated.
Smarter than voicemail. More affordable than a traditional answering service.
Unlike many other voice agents, Sona requires no code to get started. Simply drag and drop Sona into your existing call flows. You can use Sona along with our call routing features like phone menus, ring order, and call forwarding.
Our AI agent, Sona, can handle your incoming calls when your team is busy or unavailable. Sona can also answer common questions after being trained on your documentation. Plus, take detailed messages from customers so your team can have more informed conversations when they call back.
Get Sona to request specific information based on keywords during the call. That way, your team is better equipped to follow up and continue the conversation.
View Sona’s call summaries, transcripts, and messages in your OpenPhone inbox right after a call ends. Sync call data to your CRM of choice — use our native HubSpot and Salesforce integrations or build a custom integration with the OpenPhone API.
Give your workflow a boost with OpenPhone AI
OpenPhone AI automatically summarizes calls, then intelligently suggests next steps.
Read conversations in detail and easily reference or find info with time-stamps.
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Easily add new contacts with suggestions based on call and voicemail transcripts.
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Define your tags, and our AI automatically adds them to relevant calls—so you stay focused on what matters.
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See why thousands of small and growing businesses choose OpenPhone as their business phone provider.
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Choose between local US and Canadian phone numbers and North American toll-free numbers with OpenPhone.
All OpenPhone plans include a number for every user who joins your workspace. You can give specific teams dedicated numbers when you share numbers, like your customer support or your sales team.
Add more numbers as your team grows — additional numbers cost $5 per number per month.
Work better together as a team with OpenPhone. Split responsibility for incoming calls and texts so your team never misses a call with shared numbers. View all your customer interactions — calls, texts, voicemails, recordings, and more — in one place with shared inboxes.
Tag your colleagues in real time and assign follow-up tasks to them with internal threads. Find out if they’ve reviewed a conversation or a recording without having to message them. Inbox viewers show you which team members are all caught up.
Handle incoming calls smoothly with OpenPhone. Create customizable call routing experiences — during business hours and after hours — with our call flow builder.
Choose how calls are routed to your team, either simultaneously or in custom batches, with ring order. Help customers connect with specific team members quickly with phone menus. Hand off callers to colleagues and give them enough context to continue the conversations with warm transfers. Direct missed and unanswered calls to a secondary number with our call forwarding options.
Save time texting with OpenPhone’s advanced messaging features.
Send SMS and MMS messages to customers, schedule messages to reach customers when they’re available with scheduled messages, and create pre-written text templates (snippets) to quickly respond to customers.
Put your texting on autopilot with OpenPhone’s automated texting features. Automatically respond to texts with SMS auto-replies. Set up automated text workflows with our Zapier and Make integrations — automatically send appointment reminders and confirmations, job notifications, payment reminders and more.
Say goodbye to admin tasks so your team can focus on the work that matters.
Capture every customer detail with automatic call recording and instantly get AI-powered call summaries and transcripts. Automatically add new contacts to your address book with AI-suggested contacts. Log calls and texts automatically wherever your team works with our VoIP integrations.
Plus, you can use AI to analyze your phone calls for ongoing trends and customer insights with AI call tags.
Call and text from anywhere in the world
Communicate with customers wherever you are with OpenPhone’s mobile and desktop apps. Give your team the flexibility to use their preferred devices. You only need the OpenPhone app and an internet connection to get started using our platform.
Download OpenPhone for Mac, Windows, iOS, and Android. If you have a team member who uses a device outside these platforms, you can always use our web app.
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“With Sona, I never worry about missing a call again. It’s like having a smart, reliable assistant who always picks up. It’s professional, friendly, and on it 24/7.”
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“Sona has my back. Even when I miss a call, I know it’s handled—and handled well. Total game changer.”
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“Sona has transformed the way I handle my calls. It’s like having a trusted partner who ensures I never miss an opportunity, no matter how busy I get.”
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
AI voice agents provide basic customer service to callers by answering questions or taking messages. They’re the voice equivalent of a digital chatbot. By using AI phone calls to have natural conversations, voice agents can provide a high-quality experience to your customers.
The best AI voice agent depends on your business needs. If you run a healthcare business, your AI voice agent might require HIPAA compliance. If you provide service to customers in multiple countries, your AI answering service might require multilingual support to work for you.
Sona is the best AI voice agent for small and growing businesses. It reduces your missed calls, answers common customer questions, and takes detailed messages that make customer communication more efficient for your team.
An AI voice agent combines multiple artificial intelligence (AI) and voice processing technologies to speak to callers. Here’s a summary of some of the technologies it uses to have a conversation:
1. When a call comes in, the agent uses speech recognition and speech-to-text software to convert a caller’s voice into text. Then the agent uses natural language processing (NLP) to understand what a caller said.
2. Next, it uses large language models (LLMs) to collect information from its knowledge base to formulate a response.
3. Finally, using text-to-speech software (TTS), the agent converts text responses into audio and relays a response to the caller.
The best conversational AI voice agents execute these tasks with low latency so they can provide an optimal customer experience.
At this time, Sona and AI voice agents can’t perform all the functions of a sales or customer support team. For example, if you need to return an order or get a sales demo, an AI voice agent can’t handle those tasks yet.
Dedicated sales AI or customer support AI tools are still limited in how much they can do for your team. AI receptionists are great at assisting existing teams by handling additional inbound call volume when your team is busy or away for the day. However, they can’t entirely replace human agents.
If Sona can’t answer a question, it will communicate the limitation to the caller and offer to take a message for a human team member to follow up.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.
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