OpenPhone vs Zoom Phone

Zoom Phone is a basic add-on to Zoom video conferencing. OpenPhone is a modern phone system that helps you build customer relationships and save time.

Why businesses switch from Zoom Phone to OpenPhone

“I explored Zoom, Dialpad, Google Voice, Skype, and all the smaller competitors to OpenPhone, even setting up a paid month with each to explore features and workflow. I’ve been continuously impressed with OpenPhone’s response time, development pipeline, and brand as a whole. It just works. You’re pushing forward towards your vision.”

Joseph Stunzi

Head of Marketing @ Formfree

Teams at the world's leading companies choose OpenPhone for their communications

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Feature comparison

See the key features OpenPhone has that Zoom Phone doesn't offer.

Features

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Zoom Phone

Price per month

$15 per user*

Starts at $10 per user

Unlimited calling to US & CA

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Unlimited in the US only

Shared number

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$250 per user per year

SMS, MMS to US & CA

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US & Canadian numbers only

Voicemail to text

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Set business hours

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Additional phone numbers

$5 per number

$5 per number

Number porting

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Call recording

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Unified inbox for calls, messages, voicemail

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IVR (phone menu) with extensions

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Team messaging

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Group text messaging

Up to 10 contacts

Up to 10 contacts

Auto-replies

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Slack integration

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Zapier integration

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CRM integration

Requires upgrade

Salesforce

iOS and Android apps

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Web-based apps

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*When paid annually
Last Updated: August 2023

The Zoom Phone alternative for growing teams

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Scale your business, not your budget

  • Free seven-day trial

    Try OpenPhone with your team — commitment-free — for a week. Signing up takes only 30 seconds. And if you decide to stick with us, porting your number is just as simple.

  • Transparent pricing and billing

    Tired of hidden fees? Zoom Phone requires a Zoom One account to use any features outside of basic calls and texts. But OpenPhone’s transparent and fair pricing starts at $15 per user per month.

  • Outbound calls are included

    Outbound calls cost extra on Zoom Phone’s base plan. OpenPhone always includes calls and texts to the US and Canada.

Gives growing teams superpowers

  • Up to 100 shared numbers 

    Teammates using OpenPhone can call, text, and collaborate from the same number at the same time. But with Zoom Phone’s shared numbers, you’re limited to 10 users per shared number, unable to text, and can’t collaborate with team members on internal threads.

  • Calls and texts live in the shared inbox

    Using OpenPhone, you can see the sender for each call and message. You can also see in real-time when someone on your team is typing. Unlike Zoom Phone, which doesn’t have a shared SMS text inbox, all of your calls and texts are easy to find in the shared inbox. 

  • Keep everyone in the loop

    Auto-send relevant feedback and other notifications to Slack channels with the OpenPhone Slack integration. Work together to close deals or get input on an external conversation via private notes tied to contacts.

  • Train using real-life scenarios

    Use recordings of customer calls to train new and existing team members. With the tap of a button, your team can effortlessly record inbound and outbound calls and instantly share recordings with team members who share the phone number. 

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Cultivate relationships with customers

  • Call as often and for as long as you want 

    Even though Zoom Phone offers unlimited inbound calls, you’ll pay per minute for outbound calls. With OpenPhone, you get unlimited inbound and outbound calling to US and Canada.

  • Texting isn’t a mess and costs less 

    Zoom Phone users pay an extra $60 per user per year just to text US and Canadian numbers. Even then, you can’t text from shared numbers. With OpenPhone, texting is unlimited in the US and Canada.

  • Use texting features to provide 24/7 support

    OpenPhone lets you easily set up auto-replies, schedule text messages, and save your go-to messages as templates using snippets. Your team can efficiently serve customers when they’re busy or off the clock.

Streamline your workflow

  • Easy-to-navigate 

    Need a UI that’s easy on the eyes and the brain? Zoom’s basic UI feels like it’s from the nineties, and all the channels are in the same tab. Instead, use OpenPhone. Our intuitive UI is a delight to use and doesn't require a manual and hours to set up.

  • View your entire workspace at a glance

    With features like internal mentions for collaboration and productivity features like snippets and scheduled messages, it’s easy to view all communication on one thread.

  • Automate your process 

    Integrate with Salesforce and Zapier to log interactions, sync contacts, and more so you can focus on more high-value work.

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Port your Zoom Phone number to OpenPhone

Have an existing phone number with Zoom Phone or another service? We can port it to OpenPhone for you absolutely free.

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Leave all the work to us

You only need to get your port-out pin and submit your port request in the OpenPhone app. Find out more here.

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No service interruptions

As long as your account is active, your phone number works with Zoom Phone up until the port date.

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Seamless transition

Before submitting your port request, try out OpenPhone for free on a seven-day trial with a temporary number so you can explore the platform.

Why small businesses love using OpenPhone

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We’ll support you when you need it

With Zoom Phone, you may have experienced inconsistent support and confusing onboarding. That’s not the case with OpenPhone. Have questions? Just ask. We’re ready to help.

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#1 business phone on G2

Small businesses love OpenPhone for a reason. See our 1,000+ reviews on G2 to learn why we’re the top-rated business phone system for customer satisfaction. Join thousands of satisfied businesses who trust us to build strong work relationships. 

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Setup is fast and easy

Try OpenPhone risk-free with our free trial. Sign up in a snap and start exploring within minutes. Adding team members and numbers and configuring your phone for seamless business calls and texts is easy.

Ready to give OpenPhone a try?

See for yourself why thousands of businesses use OpenPhone.

OpenPhone Vs...

Find out how OpenPhone compares to other services