OpenPhone vs Dialpad

Dialpad is built to manage call centers. OpenPhone is a modern business phone system you can use to nurture customer relationships.

What former Dialpad customers love about OpenPhone

Hundreds of teams have moved their numbers from Dialpad to OpenPhone. We asked them to share. Here are a few responses:

"We switched our entire account executive and customer service teams to OpenPhone due to the seamless integration with HubSpot, and the experience of text messaging and internal communication."

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Ryan Liu

CEO @ Rushable

"We have tried a handful of other phone systems and had issues with all of them. Unfortunately, they are built for hundreds of people in a call center, not two people in different offices. This makes it so the most basic tasks are over-engineered, causing us more headaches. OpenPhone has simplified our workflow since switching from Dialpad and MightyCall."

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Brandon Neff

Lead Technician @ Quality Exterminators

Professionals at the world's leading companies choose OpenPhone for their communications

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Feature comparison

Here's how we compare side by side:

Features

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Dialpad

Price per month

$13 per user

$15 per user

Unlimited calling

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Unlimited SMS, MMS to US & Canada

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For US & Canadian customers only

Voicemail to text

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Toll-free numbers

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$.02 per minute for calling

Additional phone numbers

$5 per number

Requires upgrade plus $10 per number

Number porting

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Charges to port in multiple numbers

Call recording

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Requires upgrade

Shared phone numbers

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Group text messaging

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Dedicated business address book

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Block numbers

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IVR (phone menu) with extensions

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Fax

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Requires upgrade

Auto-replies

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Requires upgrade

Snippets

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Slack integration

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Requires upgrade

Gmail integration

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Zapier integration

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Requires upgrade

CRM integration

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Requires upgrade

iOS and Android apps

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Web-based apps

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Last Updated: April 2021

Why teams move from Dialpad to OpenPhone

The most business-friendly phone

  • Avoid hidden fees

    Dialpad forces you to upgrade to their premium plan in order to add additional numbers. Extra numbers are just $5 per month with OpenPhone.

  • Port numbers for free

    Unlike Dialpad, you can move any existing US, Canadian, or North American toll-free numbers to OpenPhone without paying a porting fee.

  • Text internationally

    Dialpad only offers this to US and Canadian customers on their premium plan or higher. With OpenPhone, send international messages on any plan from most locations.

Save time texting

  • Schedule texts

    Easily queue up messages to go out to contacts based on their time zone.

  • Message snippets

    Store your go-to text messages as snippets you can share with teammates and send with a click.

  • Send auto-replies

    Set expectations and inform others when you’re unavailable by automatically sending a response based on missed calls, incoming messages, and new voicemails.

Work together with your team

  • Use shared numbers

    Teammates can call and text from the same number at the same time.

  • Automatically share your address book

    OpenPhone lets you specify which team members can access your address book when you import your contacts.

  • Collaborate in threads

    Assign tasks or get input on an external conversation via private threads visible only to your team.

Connect OpenPhone to your other tools

  • Centralize all your touchpoints

    Automatically log all your phone communication into CRMs like Salesforce and HubSpot.

  • Speed up your workflows

    Automate other repeat tasks so you can focus on more impactful work using our Zapier integration.

  • Easily import your contacts

    Bring your contacts into OpenPhone through Google Contacts, a CSV file, or our CRM integrations.

Move your Dialpad number to OpenPhone

You can bring as many existing numbers with you to OpenPhone. For free.

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1

Leave all the work to us

Fill out a 1-minute form and let us take care of the rest. We outline the process here.

2

No service downtime

Your existing number works with Dialpad until the port date then switches over to OpenPhone.

3

Try OpenPhone first

Before submitting a port request, try out OpenPhone for free with a temporary number.

More key reasons to switch to OpenPhone

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Here to help

Is the customer service with your current provider frustrating? Ask us anything — and let us know what features you’d like to see added.

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The top-rated platform on G2

OpenPhone is the #1 business phone on G2 in customer satisfaction. Thousands of businesses trust OpenPhone to help build their work relationships.

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Get set up in minutes

Sign up for a free, seven-day trial to get a first-hand look at OpenPhone. Adding additional numbers and teammates, and anything else you need to get going is easy.

Ready to give OpenPhone a try?

See for yourself why thousands of businesses use OpenPhone.

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Find out how OpenPhone compares to other services