Struggling with Grasshopper? OpenPhone brings your calls, texts, and contacts together in one workspace. Build stronger customer relationships and respond faster with shared numbers, AI, and automations.
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We've asked hundreds of customers who have switched from Grasshopper to OpenPhone to share their reasons. Here are some of their answers:
"I tried a few different VOIP products including Grasshopper and found the software to feel very outdated - kind of like a webpage from the late 1990s or early 2000s. I switched to OpenPhone because the user experience is super clean and easy to use. I have all the tools I need and new features are being released all the time."
Kelly Saunders
Founder @ Abstract Energy
"We love the simple and beautiful interface of OpenPhone. There is nothing wrong with Grasshopper, we used it for years and it worked, but in comparison to OpenPhone, it feels decades out of date. In the short time, we have been with OpenPhone it's awesome to see how many new features they are continuing to add to an already robust offering. And price-wise it's a no-brainer."
David Radparvar
Co-Founder @ Holstee
"OpenPhone is head and shoulders above Grasshopper. So if you want an endorsement from somebody else, if you have someone else who's on the fence with Grasshopper... I've told people we are just beyond thrilled about it. Much superior product."
Laura Cooley
President @ CarePatrol of Colorado Springs & Pueblo
Professionals at the world's leading companies choose OpenPhone for their communications
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Here's how OpenPhone and Grasshopper compare:
Features
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Grasshopper
Starting Price per month
$15 per user*
$14 per user
Shared numbers
Simultaneous ring
Additional $9 per month
Auto-replies, snippets, and scheduled messages
Auto-replies only for missed calls from new callers, no snippets or scheduled messages
Call recording
Requires upgrade
Third-party integrations
Requires upgrade
Additional phone numbers
$5 per number per month
$9 per number per month
G2 rating
4.7/5 (2000+ reviews)
4.0/5 (150 reviews)
Record every single call
Never miss a single customer detail with call recording on OpenPhone. Grasshopper doesn’t offer call recording on their base plan.
Summarize every call instantly
Review calls faster and review outstanding action items with instant call summaries and transcripts, powered by AI (available on Business plan).
No texting limits
Grasshopper has a bunch of texting limitations — no texting to international numbers, and no MMS or group messaging with toll-free numbers.
OpenPhone doesn’t have any of those limitations — our toll-free numbers work just as well as our local numbers and you can text any international number whenever you want.
Set auto-replies for all customers
Text auto-replies help you engage with customers when you’re unable to take their call or immediately respond to a message.
Grasshopper only lets you set auto-replies for missed calls from new callers. OpenPhone enables you to set auto-replies for different scenarios including missed calls, incoming messages, and new voicemails.
Schedule messages based on timezones
With scheduled messages, you can draft texts to customers so that they can receive them at a convenient time for them.
Grasshopper doesn’t let you schedule messages in advance.
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Automatically update your CRM
With our native HubSpot and Salesforce integrations, you can share your call, text, and call recording data with your CRM automatically.
Grasshopper doesn’t offer third-party integrations, which keeps your customer conversations siloed and increases admin work for your team.
Share updates where your team works
Notify your team about missed calls, incoming messages, and voicemails, on Slack and email.
Build custom workflows
Want to connect OpenPhone with your tools? Set up workflows in minutes with Zapier or Make. Plus, build custom connections with the OpenPhone API.
Port your existing numbers for free
Easy setup, unlimited numbers
Manage calls for every scenario
Route, transfer, forward your calls, and more
Work better together with your team
Collaborate with your team using internal threads, inbox viewers, call views, and more
Analytics and activity reporting
Gain insight into conversation volume and team activity
Personalize every conversation
Enrich your address book with custom properties and contact notes
Available for every device
Use OpenPhone with our Mac, Windows, iOS, Android, and browser apps.
Give your workflow a boost with OpenPhone AI.
OpenPhone AI automatically summarizes calls, then intelligently suggests next steps.
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Read conversations in detail and quickly find information with time-stamped call transcripts.
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Easily add new contacts with suggestions based on call and voicemail transcripts.
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Have an existing phone number with Grasshopper or another service? We can port it to OpenPhone for you, absolutely free.
Leave all the work to us
All you need to do is submit your port request in the OpenPhone app. Find out more here.
No service interruptions
Your phone number will work with Grasshopper up until the port date.
Seamless transition
Before submitting your port request, try out OpenPhone for free with a temporary number so you can explore the platform.
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A support team that's here for you
Have a question or feature request? Our support team is here for you. Based on your feedback, we regularly add new features.
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The #1 rated business phone
Thousands of professionals and companies trust OpenPhone. Check out why OpenPhone is the #1 rated business phone on G2 in customer satisfaction.
Getting started is simple
Start calling and texting in minutes with a free trial. Setting business hours, adding your voicemail, and configuring your phone is easy.
Can’t find the answer here? Check out our Resource Center.
On paper, Grasshopper starts at $14 per user per month. But in reality, Grasshopper comes with several essential features that are only available as add-ons.
Call blasting, also known as simultaneous ring, isn’t available in any Grasshopper plan and costs an additional $9 per month.
Want to add an extra number to your Grasshopper plan? That costs an additional $9 per month as well.
All these individual features can add up to much more than you might expect, adding to your phone system costs.
If you’re a one-person business and you need a second phone number, Grasshopper will get the job done.
But if you need a business phone system designed for team collaboration, then Grasshopper falls short.
No, Grasshopper doesn’t have a web app. You can adjust your workspace setting on the web but you can only make calls and send texts with Grasshopper’s desktop and mobile apps.
Yes, you can port out of Grasshopper. It’s an easy process that typically takes 1-2 weeks. See how you can port your number from Grasshopper to OpenPhone.
See for yourself why thousands of businesses use OpenPhone.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.