Avoid missed calls and opportunities with Sona, OpenPhone’s 24/7 AI virtual receptionist. Capture every lead and work more efficiently with your team using the best phone system for growing businesses.
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See why thousands of businesses choose OpenPhone as their business phone provider.
OpenPhone is a collaborative business phone that helps you scale your customer interactions. Small and growing businesses can make calls and send texts to customers, and your team can work together in a shared inbox to fulfill your customer needs.
But what about when your team is busy or unavailable? That’s where Sona, OpenPhone’s 24/7 AI virtual receptionist, can step in.
Sona is an always-on AI assistant that answers calls when your team can’t — after hours, during busy moments, or whenever you want consistent, instant responses. It captures leads, answers FAQs, and logs every interaction so your team can follow up faster and more effectively.
Add Sona to your OpenPhone call flows in minutes. Drag and drop Sona into existing call flows with our call flow builder. It can start answering calls for you instantly.
Review Sona’s calls in your OpenPhone workspace. Sona is 100% integrated in OpenPhone, which means Sona’s call recordings, summaries, and transcripts instantly show up in your OpenPhone workspace after a call ends. Filter your calls to only show AI phone calls handled by Sona.
Customize Sona to your business. You decide when Sona steps in, what it says, and what info it gathers. Train Sona on your company’s documents, including business policies and answers to common FAQs so it gives accurate information to your callers. You can test Sona and make edits so it performs according to your business needs.
The best part? Sona is available at a fraction of the cost of live virtual receptionist services, which means you can answer more calls without spending more. Sona calls are billed per call, not per minute, and calls less than 15 seconds are excluded. This helps ensure your bill reflects real, meaningful conversations — not noise.
Train Sona in minutes. Then assign Sona calls in seconds.
Add Sona directly to your existing call flows in our call flow builder. Sona can handle calls during and after your business hours.
Share key policies, answers to common FAQs, and other important information with Sona. It gets up to speed on your business in minutes and can answer questions like a member of your team.
Have Sona request specific information based on keywords during the call. Your team can then follow up with customers better and continue the conversation.
View Sona’s call summaries, transcripts, and messages in your OpenPhone inbox right after a call ends. You can also access call logs in your CRM — use our native HubSpot, Jobber, and Salesforce integrations or build a custom one with the OpenPhone API.
Give your workflow a boost with OpenPhone AI
OpenPhone AI automatically summarizes calls, then intelligently suggests next steps.
Read conversations in detail and easily reference or find info with time-stamps.
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Easily add new contacts with suggestions based on call and voicemail transcripts.
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Define your tags, and our AI automatically adds them to relevant calls—so you stay focused on what matters.
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See why thousands of businesses choose OpenPhone as their business phone provider.
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Add as many numbers as you need with OpenPhone. Choose between local US and Canadian phone numbers and North American toll-free numbers for your business.
Build trust with customers by choosing phone numbers with local area codes. If you operate in multiple states, you can use different state-specific phone numbers so customers don’t automatically assume your calls are spam. . Toll-free numbers provide a dedicated number you can use nationwide, like for customer support. You can also get a custom vanity number to stand out from your competitors.
Add more numbers as your team grows — additional numbers cost $5 per number per month.
Handle inbound calls smoothly with OpenPhone’s call management features. Set up call flows quickly with our drag-and-drop call flow builder. Customize your call flows in the builder’s visual canvas.
Choose how customer calls are routed to your team, simultaneously or in custom batches, with ring order. Help customers connect with specific team members quickly with phone menus. Direct missed and unanswered calls to a secondary number with our call forwarding options.
Need to hand off a caller to a colleague on a live call? With warm transfers, you can share the right amount of context with your team before you transfer calls to them.
Work better together as a team with OpenPhone. Split responsibility for incoming calls and texts with shared numbers and see every customer interaction in real time with shared inboxes.
Tag teammates and troubleshoot customer issues or assign follow-up tasks with internal threads. See whether your colleagues have seen a specific conversation with inbox viewers — no need to follow up with them.
Say goodbye to tedious administrative tasks with OpenPhone.
Automatically record calls and use advanced AI tools like AI call summaries and transcripts to instantly generate notes after a call ends. With AI-suggested contacts, OpenPhone AI will automatically suggest new contacts to your address book when a potential customer leaves a voicemail. Track ongoing call trends, use AI to analyze your phone calls, and gain business insights with AI call tags.
Use our 7,000+ integrations to sync call and text data with your tech stack. Automatically log calls and texts in your CRM — use our HubSpot, Jobber, and Salesforce integrations or build a custom integration with our Zapier and Make integrations. Go even further with customization with the OpenPhone API.
Send SMS and MMS messages with unlimited texting to US and Canadian phone numbers.
With our automated text messaging features, you can send more texts in less time. Automatically reply to customers when your team is busy with SMS auto-replies. Schedule texts to reach customers in their time zone with scheduled messages. Quickly answer common questions with pre-written text templates, also known as snippets.
Set up comprehensive automated text workflows to schedule appointment confirmations, send reminders, and more using our Zapier and Make integrations.
Whether you have an office location or your team is 100% remote, OpenPhone travels with you.
With our mobile and desktop apps, your team can use their preferred devices to communicate with your customers. Use OpenPhone on a Mac, Windows, iOS, or Android device or on the web. All you need is an internet connection to get started.
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
An AI receptionist, also known as an AI virtual receptionist, is a call answering service that handles incoming calls on behalf of a business. It performs the function of a human receptionist by answering common questions and taking messages to pass along to teams. Unlike a human receptionist, however, it is completely automated and available 24/7 to receive calls.
The cost of an AI receptionist often depends on how many calls it handles on behalf of your business every month. Most AI receptionist solutions charge a monthly fee and a per-minute fee for calls handled by their tools. These offerings start at around $100 per month for a fixed bundle of calls, after which they charge you by the minute.
Sona costs $49 per month and includes 50 calls per month. Additional calls are billed at $0.99 per call (plus applicable taxes).
Bonus: Find out more about the best AI phone answering services.
An AI phone agent can’t replace a live receptionist yet. There are still several business functions a receptionist can do that an AI answering service can’t. However, AI tools are good at assisting small business teams that want to offer 24/7 customer service but can’t afford to have receptionists on staff.
We’re biased, but we believe that the best AI receptionist for small businesses is Sona. It can answer common FAQs, take down detailed messages, is easy to set up, and is cost-effective for small teams. Plus, it’s 100% integrated in your business phone, so you have full visibility into its performance at all times.
No, Sona is designed to be set up with zero technical expertise. Simply drag and drop it into your existing call flows. You can provide custom instructions and your company documentation to Sona’s knowledge base in the call flow builder.
Learn how you can train and customize Sona.
The benefits of AI receptionists for small businesses are:
No, the information you provide to Sona is not used to train its AI models. Your business information remains private and is only used to answer questions from your callers.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.
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