Never miss a call with the top landscaping answering service
Sweep away missed calls 24/7 with Sona, OpenPhone’s AI agent. Capture every lead, answer common questions, and take detailed messages with the best phone system for growing businesses.
Trusted by over 60,000 businesses
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Smarter after-hours call answering than voicemail
Sona greets callers, takes detailed messages, and answers questions 24/7. Customize Sona to your needs — share your landscaping services, availability, and more with customers.
Why Sona is a better virtual receptionist for your landscaping business
Sona is a more efficient, cost-effective, and consistent answering service than traditional providers. Here’s why:
1. Direct business phone integration
OpenPhone is a modern business phone solution designed to help small and growing businesses scale their customer interactions. Hundreds of home service and professional services businesses, including plumbing, HVAC, electrical, and roofing companies, all rely on OpenPhone to communicate with their customers efficiently.
Landscaping teams can work together from the same business phone number so everyone has shared access to customer conversations.. Business owners and managers can monitor conversations in real time so they always know how a job is going and what challenges their team is facing on the field.
Sona is our AI voice agent and is directly integrated in OpenPhone’s platform. You can check out Sona’s call logs, recordings, summaries, and transcripts, right in your inbox after a call ends. Conversations are automatically linked to the relevant customer profiles so you don’t lose past context. If Sona receives a call from a new customer, OpenPhone can automatically suggest a new contact in your address book. Sync Sona’s calls with your CRM using our third-party integrations with Jobber, HubSpot, Salesforce, and more.
Traditional answering services aren’t integrated with your business phone, so you need to use a different app to access their conversations. It forces your team to waste valuable time piecing together fragmented information from customers and vendors.
2. More cost-effective
Save hundreds of dollars a month with Sona. Traditional landscaping answering services cut into your bottom line by charging expensive monthly plans with limited calling minutes, plus hefty per-minute fees. As your business grows and your client base increases, your answering service costs get very expensive very fast.
Sona has transparent, predictable pricing that’s easy to understand. We charge a monthly fee of $49 for 50 calls; additional calls are $0.99 each after that. Budget your answering service costs more accurately with per-call pricing; handle multiple questions from callers and gather job details from new customers without worrying about your call minutes. Calls less than 15 seconds are excluded, so you won’t be charged for spam calls or misdials.
3. Consistent service
Train Sona to represent your business according to your specifications. Provide general information like your service areas and hours of operation and specific details like answers to your FAQs. Test Sona for yourself and have some demo conversations to check how it performs. You can make edits and test it as many times as you want before going live.
When you’re working with a traditional answering service, you often give up control over your customer experience. These services have their own internal processes, and even after weeks of training on your business information, you can’t fully customize how they speak to your callers. Live receptionists are bound to make mistakes, and with frequent staff turnover, you’re often back to square one.
As an AI answering service, Sona shows up to work with the same level of consistency. Whether it’s during business hours or an urgent call at 2 AM, you can provide the same after-hours support to your callers.
Your AI phone answering service
Get started with Sona in minutes.
Add custom Sona branches to call flows
Connect Sona to your call flows with our call flow builder. Sona handles incoming calls 24/7, both during and after business hours. Connect Sona with OpenPhone’s other call routing features, like phone menus, ring order, and call forwarding.
Teach Sona about your business
Walk Sona through your landscaping business. Share general information, key policies, and answers to common FAQs. Sona quickly learns about your company so it can give the right information to callers.
Speed up new customer intake
Wish you could get specific project details when a new client calls in? Sona can ask follow-up questions based on specific keywords. You can also create a custom script that Sona uses to collect the intake details you need. For example, if a customer is interested in a backyard landscaping project, Sona can ask them for their square footage, budget, and target timeline.
Easily review Sona's call history
See Sona’s call summaries, transcripts, recordings, and messages in your OpenPhone inbox. To get a Sona-specific view, filter your calls to only show AI phone calls handled by Sona. And with our Jobber integration, your calls automatically sync with Jobber Requests.
Feature comparison
See how Sona compares to traditional call answering services.
Features
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Sona
Traditional answering services
Starting price per month
$49 for 50 calls, $0.99 per call for additional calls
~5x-7x the cost of Sona
Setup time
Instant
2-4 weeks
Brand voice and tone
Consistent
Highly variable
Monitoring
100% in OpenPhone
Custom solution or daily email summary
Integrations
HubSpot, Salesforce, Zapier, Make, Jobber, and more
Limited integration options
How to set up Sona in four steps
It only takes four steps to get started with Sona:
- Start with a free trial.
- Try our free trial features, including calls and recordings.
- Configure your Sona settings and test Sona in OpenPhone’s call flow builder.
- Once you’ve confirmed it’s a good fit, activate your OpenPhone account and get the Sona add-on.
”We’ve been using Sona, and it’s been a huge help. It answers calls, provides clear information the first time, and even redirects people when they call the wrong line — all without pulling a team member away from their work.”
Why thousands of landscaping professionals choose OpenPhone
See why the landscaping industry rates OpenPhone as the #1 business phone provider by customer satisfaction in G2.
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Get a number for all your contractors
Access local US or Canadian phone numbers and North American toll-free numbers for your landscaping company. Build trust with customers using numbers with local area codes. Provide dedicated customer support with a region-wide toll-free number that isn’t tied to any one city.
Each OpenPhone plan includes a phone number for every user who joins your workspace. Assign individual numbers to your contractors or share a number so all your communications happen in one place. Your team can adjust their work schedules so they don’t receive call notifications after their shifts are over.
Need more numbers? Additional numbers cost $5 per number per month.
Work together better as a team
Collaborate more efficiently with OpenPhone’s collaboration features. Split responsibility for incoming calls and texts and attend to your customers when they need you with shared numbers. See all your interactions and understand your customer relationships better with shared inboxes.
Brainstorm responses to customer requests as a team with internal threads. Tag your colleagues next to a call recording or a text exchange to assign a follow-up task or discuss an action item. Your customers won’t see the conversation, and your team gets the context they need. You can also check whether they’ve viewed the thread with inbox viewers.
Easier call handling
Manage incoming calls without breaking a sweat. OpenPhone helps you design call flows in minutes. Map out each call flow step with our call flow builder. Drag and drop steps in our visual canvas and make edits based on your business needs.
Customize how your team receives incoming phone calls, all together or in pre-determined ring batches. Help callers connect with the right department with phone menus. Forward overflow calls to a backup number if your team is busy or unavailable, or you can offer the option to speak to Sona if they have a general question.
Proof of lawn care service with advanced texting features
Send more updates to new and existing clients over text with OpenPhone.
Start by setting up automated text workflows that guide customers through your service process. With our Zapier and Make integrations, you can send automated texts for a variety of scenarios, like appointment scheduling and confirmations and reminders or to review requests after service is complete.
You can also reply to messages after business hours with SMS auto-replies, schedule a project estimate to reach customers during regular business hours with scheduled messages, and answer questions quickly with pre-written text templates (snippets).
Sometimes it’s easier to show your work to a client than try to explain it over the phone. With MMS messaging, you can send photos and videos to customers and get final approval for that final hedge trim or flower bed placement.
Automate repetitive administrative work
Focus on your customers and let OpenPhone do the rest. Get new client calls while you’re on a job site and wish you could take notes? Our automatic call recording and AI-powered call summaries and transcriptions make sure you capture every customer detail. Sync your call and text data automatically with your CRM. Integrate directly with HubSpot, Salesforce, and Jobber, or build a custom integration with the OpenPhone API.
Review your call history quickly and prioritize calls that require your immediate attention with AI call tags. It uses AI to analyze your phone calls and tags them with custom labels. You can create as many labels as you want and track everything that matters to you.
Call and text from anywhere with OpenPhone
Ditch custom phone hardware and equipment. Use your existing cell phone and computer to communicate with your customers.
OpenPhone is available on every major desktop and mobile platform, including Mac, Windows, iPhone, and Android. You can even access it on your web browser if you prefer. All you need is an internet connection to get started.
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Frequently asked questions
Can’t find the answer here? Check out our Resource Center.
An answering service is a backup phone answering option when your team is busy or unavailable. It can be an AI voice agent integrated into your business phone, like Sona, or an outsourced team of live virtual receptionists. The primary role of an answering service is to ensure callers always reach someone, either to get answers to routine questions about your landscaping services or to leave detailed messages for follow-up.
Here are three reasons why landscaping businesses should use a professional answering service:
- Eliminate missed calls: A 24/7 answering service helps your landscaping company always answer the phone. Capture new leads when they come in and prevent them from becoming missed opportunities.
- Answer common questions: You may not always be available to answer general questions about your business, like your business hours, service offerings, or weekend availability. With an AI virtual receptionist, you don’t have to worry about answering general questions as your call volume grows.
- Take detailed messages: Gather important customer details that can affect your operations. AI receptionists like Sona can conduct basic customer intake, collecting details like the job type and address so you can assign the right team members to the right jobs.
Call centers handle high-volume, complex customer service operations typically needed by large corporations. They provide comprehensive support, including order processing, technical troubleshooting, and detailed customer service — far beyond what most landscaping businesses require.
Answering services focus on essential communication tasks: taking messages, providing basic business information, and booking new business. For landscaping companies with variable demand based on seasonality, a telephone answering service offers the right level of support without unnecessary complexity or expense.
In our admittedly biased opinion, Sona is the best landscaping answering service. Unlike live virtual receptionist services, Sona can be customized to your business needs in minutes. Since it’s integrated in OpenPhone’s platform, your team can instantly review call summaries and transcripts and follow up with existing and potential customers immediately.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.