Never miss a call with the top roofing answering service
Say goodbye to missed calls 24/7 with Sona, OpenPhone’s AI agent. Book every job, answer common questions, and take detailed messages with the best phone system for growing businesses.
Trusted by over 60,000 businesses
.svg)
Get a smarter call answering alternative to voicemail
Sona greets callers, takes detailed messages, and answers questions 24/7. Customize Sona for your roofing company — share your services, pricing, and more.
Why Sona is a better virtual receptionist for your roofing business
Traditional answering services don’t come close to Sona in terms of efficiency, cost, and consistency. Here’s why:
1. Works right in your business phone
OpenPhone is a modern business phone solution designed to help small businesses scale their customer communications so they can grow. Hundreds of teams in the home services and professional services industry — plumbers, HVAC, landscaping, and construction — use OpenPhone to respond to customers faster and keep their teams aligned.
Make calls, send texts, and coordinate on projects. Share your business number with your team. This lets you split responsibility for incoming calls and texts so you never miss a call. Automatically record your calls and generate AI-powered call summaries and transcripts to keep track of your jobs from first call to completion.
Sona is OpenPhone’s AI answering service and is seamlessly integrated in our platform. Sona call recordings, summaries, and transcripts appear in your OpenPhone inbox just like any other call. Your team can get up to speed on Sona’s calls. Then, assign follow-up action items based on customer requests and project updates.
Third-party roofer answering services aren’t integrated within your business phone. They force teams to toggle between multiple apps. It’s easy to lose track of details, and your customers can slip through the cracks.
2. More cost-effective
Save hundreds of dollars a month with Sona. Live answering services charge expensive monthly plans with limited calling minutes, on top of which they tack on steep per-minute overage fees. For a small business that’s growing fast, the monthly phone bills add up quickly.
Sona offers straightforward pricing for roofers. It costs $49 per month for 50 calls; additional calls are $0.99 each after that. With per-call pricing, you can easily budget how many calls Sona will handle each month. Calls less than 15 seconds aren’t included in your Sona bill, so you don’t have to worry about spam calls and misdials counting against your monthly allotment.
3. Consistent service
As your business grows, your answering service needs to keep up with you. Whether it’s a new service offering, expanded service areas, or your holiday hours, your answering service should reflect your business’s capabilities and offer updates to callers in real time.
Train Sona to represent your business accurately. Share general information like your roofing services and operating hours. Plus,specific details like answers to your FAQs. You can test Sona for yourself before you assign it to your calls to ensure it’s performing the way you want. Customize Sona’s greeting and give it instructions to ask follow-up questions or have specific conversations based on keywords shared by callers.
Traditional call answering services can’t keep up with your business. It takes weeks to set up and onboard their teams, whereas you can set Sona up in minutes. Even after call centers are trained, all sorts of mistakes happen. And with constant staff turnover, you have to start from scratch with new reps.
As an AI receptionist, Sona always shows up for work with the same level of performance. Provide the same level of service to your customers, if they call during your business hours or at 2 AM with an emergency for you to tackle.
An AI phone answering service for roofers
Add, customize, test, and go live with Sona — all in a matter of minutes.
Drop Sona directly into call flows
Drag and drop Sona in your call flows, during business hours and after hours, with our call flow builder. See exactly how calls are routed through your phone system in our visual canvas. Connect Sona with OpenPhone’s other call routing features, like phone menus, ring order, and call forwarding.
Share your business knowledge with Sona
Give Sona an introduction to your roofing business. Share general information, like your services, business hours, answers to common FAQs. Sona instantly learns about your company so it shares the right details with callers.
Get specific job details from clients
Want specific job details when a new client calls in? Sona can ask follow-up questions based on specific keywords. Create custom scripts it can use to collect the intake details you need. Sona can make a note of whether a client has a roofing, siding, or exterior job, as well as their budget, target timeline, and more.
See Sona’s call history at a glance
See Sona’s call summaries, transcripts, recordings, and messages in your OpenPhone inbox minutes after a call ends. You can also filter your call logs to only show Sona-specific calls. Plus, with our Jobber integration, your calls automatically sync with Jobber Requests.
Feature comparison
See how Sona compares to traditional call answering services.
Features
.svg)
Sona
Traditional answering services
Starting price per month
$49 for 50 calls, $0.99 per call for additional calls
~5x-7x the cost of Sona
Setup time
Instant
2-4 weeks
Brand voice and tone
Consistent
Highly variable
Monitoring
100% in OpenPhone
Custom solution or daily email summary
Integrations
HubSpot, Salesforce, Zapier, Make, Jobber, and more
Limited integration options
How to set up Sona in four steps
It only takes four steps to get started with Sona:
- Start with a free trial.
- Try our free trial features, including calls and recordings.
- Configure your Sona settings and test Sona in OpenPhone’s call flow builder.
- Once you’ve confirmed it’s a good fit, activate your OpenPhone account and get the Sona add-on.
“Prior to adopting Sona, we struggled with consistently capturing after-hours communications, resulting in missed opportunities. We now have absolute assurance that every incoming call is handled promptly.”
Why thousands of teams choose OpenPhone
See why the roofing industry rates OpenPhone as the #1 business phone provider by customer satisfaction in G2.
%20(1).jpg)
Get a number for all your roofing contractors
Give your team as many phone numbers as they need. Provide your contractors with local US or Canadian numbers to build trust with customers using local area codes. Establish a dedicated customer support number with a North American toll-free number, which can come in handy as you expand to multiple regions. Stand out from your competition with a custom vanity number that people remember.
Each OpenPhone plan includes a phone number for every user who joins your workspace. Assign individual numbers to your contractors or share a number. That way, all your conversations happen in one place. Your team can adjust their work schedules so they don’t receive call notifications after they’re done with their shifts.
Need more numbers? Additional numbers cost $5 per number per month.
Better team collaboration
Know exactly what everyone is working on with shared numbers. See all your customer interactions — calls, texts, voicemails, recordings, and more — with shared inboxes. Split responsibility for incoming phone calls and texts so available team members can field potential customers and not miss new opportunities.
Tag teammates next to customer requests and assign follow-up tasks with internal threads. Customers won’t be able to see your discussions, and your colleagues will get the context they need. Check to see whether your team has reviewed a customer interaction or thread with inbox viewers.
You can also collaborate with your team in live customer calls with OpenPhone. Hand off callers to the right member of your team and give them enough context in advance with warm transfers. Or you can add them to an existing call with group calling. Get everyone aligned and aware of what needs to be done.
No more missed calls with call handling
Manage your call volume with ease using OpenPhone’s call management features. Set up your call routing in minutes with our drag-and-drop call flow builder. Add and edit your call flow steps quickly and make adjustments based on your business needs.
Map out how your team receives incoming calls, all at once or in custom ring groups. Create multiple phone menus, during business hours and after hours, and give your callers the option to connect with their preferred department in your business. Forward overflow calls to a backup number if your team is busy or unavailable, or you can connect them with Sona to ask routine inquiries.
Put your texting on autopilot
Engage with customers over text with OpenPhone’s advanced messaging features. Set up automated text workflows that meet customers where they are with our Zapier and Make integrations. Automatically handle appointment scheduling tasks, like sending confirmations and reminders, or follow up with review requests after a job is complete.
You can automate your SMS messaging when you’re in the field. Automatically reply to text inquiries with SMS auto-replies, schedule project estimates to reach customers at convenient times with scheduled messages, and quickly answer common FAQs with pre-written text templates (snippets).
Show proof of service with MMS messages. Send photos and videos to customers once a roofing job is done. You can send MMS messages with local and toll-free numbers.
Automate repetitive administrative work
Focus on delivering a great customer experience — we’ll handle the admin work.
Listen to your customers without scrambling to take notes on your calls. With automatic call recording and AI-powered call summaries and transcripts, you no longer have to take notes. Review past calls at a glance, both from Sona and your team, with AI call tags. It uses AI to analyze your phone calls and tag them with custom labels according to your specifications. Gain valuable insights that help you make more informed business decisions.
Save hours for your team by automatically syncing your call and text data with your CRM. Use our integrations with HubSpot, Salesforce, and Jobber, or build a custom integration with your CRM platform using Zapier, Make, or the OpenPhone API.
Use OpenPhone in the office or on the go
Call and text from anywhere with any device using OpenPhone. Your contractors can bring their preferred devices to make calls with our platform. OpenPhone is available for Mac, Windows, iOS, Android, and on the web. All you need is an internet connection to get started.
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Frequently asked questions
Can’t find the answer here? Check out our Resource Center.
An answering service is a business phone call handling solution that attends to incoming calls when your team is busy or unavailable. Answering services are available as in-house AI voice agents that are integrated with your business phone, like Sona, or as third-party virtual receptionist services with live agents.
Here are three key benefits of roofing answering services you should keep in mind:
- 24/7 lead capture: An AI virtual receptionist helps you answer every incoming call. Capture new leads when they contact you and prevent them from becoming missed opportunities.
- Take detailed messages: Speed up your project intake and collect details that matter to you and your team. Find out whether a client is a residential or commercial customer, if they want a new roof installation or a repair job, and more. You can assign the right team member to follow up and have more informed conversations with leads, giving them a good first impression.
- Answer common questions: Free up your team’s time and help them focus on your ongoing jobs. Direct new clients to Sona so they can ask as many questions as they want about your business.
Call centers provide dedicated customer service operations intended for high-volume support. They’re typically used by large enterprises and multinational corporations to provide service for a global customer base. Call center teams offer comprehensive support, including order processing, technical troubleshooting, and detailed customer service — far beyond what most roofing businesses require.
Answering services focus on essential communication tasks: capturing leads, handling after-hours calls, answering routine questions, and taking messages for teams to follow up on. For fast-growing roofing companies, a phone answering service offers the right level of support without unnecessary complexity or expense.
In our admittedly biased opinion, Sona is the best roofing answering service. Unlike live call answering services, Sona can be customized to your business needs in minutes. Since it works within OpenPhone, your team can instantly review call summaries and transcripts and immediately follow up with existing and potential customers.
Explore by industry
See how Sona’s AI answering service can help you grow your business
Ready to improve your team's communication?
Join thousands of businesses already using OpenPhone to communicate better with their customers.
.svg)
OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.