Make catching up on conversations and working together as a team easier than ever using OpenPhone’s modern business phone solution.
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Help your team move faster after each call.
OpenPhone automatically generates a summary of the call, including action items for effortless note-taking. Plus, a full transcript broken down by speaker and timestamps — to reference exactly what was said.
Drive better customer experiences by using call transcripts and summaries to get your team up to speed. Everyone can access transcripts and summaries when your team works from a shared inbox. You can even tag colleagues in any conversation to provide extra context.
Your team can even collaborate and tag each other in any conversation for additional context.
Use call recordings and transcripts to coach your team and continually improve your customer experience. Enable auto-recording to ensure your team never forgets to hit record at the start of every call.
Save your team from having to manually log calls in your CRM and other tedious, but necessary tasks. Automate repeat workflows with OpenPhone’s Zapier, HubSpot, and Salesforce integrations.
OpenPhone’s AI-generated call summaries include:
Here are a few key reasons thousands of professionals vote OpenPhone as the #1 rated phone solution on G2.
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Not already using another CRM? You can nurture customer relationships and easily track all phone-related conversations by using OpenPhone’s text messaging features and lightweight CRM system.
Effortlessly sync your Google Contacts or import contacts via a CSV upload. With OpenPhone’s customer relationship management software, adding custom properties and private notes is a breeze. When you update a contact or add a private note using a shared phone number, it’s visible to the whole team so everyone can stay on the same page.
Get started with OpenPhone in four simple steps:
1. Test out OpenPhone for free with a seven-day trial.
2. Once you confirm it’s a good fit, you can easily port over any existing US, Canadian, or North American toll-free number.
3. Import contacts, add team members, and set permissions with a few clicks to your OpenPhone workspace.
4. That’s it — start dialing!
OpenPhone helps you craft the right text message for your customers at the perfect time.
Working late on a customer proposal? Schedule messages to your contacts ahead of time — based on your contact’s specific time zone.
Frequently answering the same questions? With Snippets, your team can respond to common contact questions instantly without having to start from scratch every single time. If your team is not sure where to start with a reply to a lead, they can even use OpenPhone’s AI-generated text responses.
Your contacts also don't ever have to feel like they're left hanging. Auto-replies set the right expectations for customers when your team is off for the day or misses a call during business hours.
Plus, your team can cultivate relationships with customers and deliver additional context to them by messaging photos, videos, GIFs, and other files.
Nail the first impression and each interaction after by easily customizing your phone settings in OpenPhone.
Give a clear picture when your team is available to your customers by adding business hours. Guide customers with custom phone menus that automatically route calls to the right person on your team.
Your team can also set expectations with custom voicemail greetings, making them feel at ease and know when to expect a callback when your team is unable to attend to their call.
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Raphael Sammut
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
Call summaries are a new OpenPhone feature, powered by artificial intelligence.
With AI-generated English language call summaries, OpenPhone takes care of note-taking and tracking action items in an easy-to-read summary of the call so you can focus on the conversation. That way, you can quickly get context on conversations without reading the call transcript or listening to the recording.
If you’re a Business plan user, OpenPhone will automatically provide you with call summaries, action items, and call transcripts for any recorded call.
You can access call transcripts and summaries via OpenPhone’s web, desktop, iOS, and Android apps.
Within a few seconds after a call ends, the call summary and action items will appear in the conversation thread below your call recording. Click the call summary to review the full call transcript.
Try out our AI call summaries with a free, seven day trial.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.