Record conversations automatically or when you need them. Get instant call summaries and transcriptions powered by AI.
Three reasons you should record your business calls
See call recordings, call logs, texts, and voicemails in a single conversation for each contact.
Never lose context with the history of each customer relationship in one place.
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Remember what's important with AI-powered call summaries and transcriptions.
Each call summary lists follow-up tasks and action items so you know what needs to get done.
And with call transcriptions, you can jump to specific parts of a transcript to highlight wins and areas of improvement for your team.
If your CRM is your single source of truth, OpenPhone lets you automatically log calls, recordings and text messages directly into HubSpot or Salesforce. You can also automatically push recordings to other apps using our Zapier integration.
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On-demand call recording. Record the business communications that matter in a single click (available on every plan)
Automatic call recording. Record every phone conversation without remembering to hit record (available on the Business and Enterprise plans)
Record calls you make and calls you receive.
Play back recordings at 2x speed, and save time reviewing calls.
Access all your call recordings whenever you need them in OpenPhone.
It only takes three steps to start recording calls in OpenPhone.
Here's why thousands of small businesses choose OpenPhone
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With OpenPhone, you can work from wherever you wish. Download OpenPhone for Mac, Windows, iOS, or Android. Or use it on your browser. All you need is an internet connection.
Need one number for the whole team or one for each team member? OpenPhone has you covered.
Each user comes with one free number, and you can choose from local US or Canadian numbers, North American toll-free numbers, or vanity numbers. And if you need more numbers, additional numbers cost only $5 per number per month.
OpenPhone makes incoming call handling and management a breeze.
Share responsibility for incoming calls with simultaneous ring and ring groups. Guide your customers to the right department with phone menus. Transfer callers on live calls with warm transfers and add more people to a call with group calling.
Can’t take a call? Forward calls to a backup number if you need to during or after your business hours.
Teams work better together with OpenPhone.
Stay on top of what’s happening with shared numbers. Get access to calls, texts, voicemails, and call recordings all in one place.
Tag team members in internal threads to help with customer questions or troubleshoot issues in real time. No need to follow up on whether a team member has seen a message or a call recording — inbox viewers lets you know if they have.
Automate repetitive tasks with OpenPhone so your team can focus on the work that matters.
Set up auto-replies after your business hours so customers know when you’ll get back to them. Schedule messages for your customers based on their time zones. Save answers to your FAQs with snippets (SMS templates) instead of typing them out every time.
Have common texts like meeting confirmations or customer thank yous after an in-person visit? Create automated text flows with OpenPhone’s Zapier integration to deliver delightful customer experiences efficiently.
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Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
A call recording system records calls made over a Voice over Internet Protocol (VoIP) network or a Public Switched Telephone Network (PSTN aka landlines) and converts them into audio files. To record calls, you can download a call recording app or call recording software to your phone or use a business phone system from a provider like OpenPhone.OpenPhone’s call recording feature records calls over its VoIP network.
You can enable automatic call recordings in OpenPhone from the web or desktop app:
1. Go to Phone Numbers in your Workspace settings.
2. Select the phone number where you want all the calls to be recorded (your team's shared number, for example).
3. Scroll down and click the Auto-record calls switch.
There are plenty of reasons to record your business calls. Here are a few of the most important use cases:
Legal compliance and documentation: Recording your calls is useful when customers dispute what was said in a conversation. Having a recording where these terms are discussed and agreed to can help resolve legal challenges that might come up.
Tracking sales and customer success conversations: If your business is growing fast, your sales and customer success teams might get on dozens of calls daily to speak to your customers. Tracking different sales deals and prospect requests can be challenging if you aren’t recording your calls. Business call recording for sales calls makes it easier for sales reps to focus on their customer conversations without having to worry about taking detailed and accurate notes in real time.
Coaching customer support staff: Reviewing call recordings is a useful way to identify strengths and areas of improvement for your customer support team. Whether you play back a call recording or review a call transcription, call reviews help train new support reps and improve performance for existing team members.
Call recordings stay in your inbox as long as you have an OpenPhone account and your team didn’t delete that phone number from your account. Unlike some other VoIP tools, we don’t have a time limit for how long your call recordings are accessible in your workspace.
Nope! Call recording is included in your OpenPhone plan at no extra charge. Keep in mind on-demand call recording is available on all plans, and automatic call recording is available on our Business and Enterprise plans.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.