Manage and route incoming calls during and after business hours with OpenPhone. Build flexible call flows that meet your business needs.
Remote call forwarding (RCF) is a call management process that automatically forwards incoming calls to alternate phone numbers if you can’t answer the call. With remote call forwarding, you can reduce missed calls and improve your customer experience.
You can also offer a backup forwarding number if customers try to reach you after business hours to ensure they don’t have to wait for you to call them back.
OpenPhone is a virtual phone number solution that lets you remotely route calls to your team with shared numbers, which are like a shared inbox your whole team can call and text from. You can also set up call forwarding to an external answering service during or after hours to ensure you don’t miss any important calls.
Route, manage, transfer, analyze, and more — all in one place.
Answer calls and texts more quickly. Split responsibility for incoming calls and texts across your team with shared numbers. Forward calls to an external number when your team is unavailable.
Cut down on your call hold times and reduce call transfers. Set up a custom phone menu to help incoming callers connect with the right department every time.
Stay organized with a dedicated call view. Use filters to find specific calls and easily access the full conversation history, contact details, and more.
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Make group calls
Bring everyone into the conversation to coordinate schedules and discuss next steps
Create custom ring groups
Choose the order in which your team members receive incoming calls
Automatically record calls
Focus on your customers without worrying about missing key details
Stand out to your customers
Give customers a heads-up when you call them using business caller ID
Custom phone menus
Help customers navigate to the right team member on their own
Integrate with third-party apps
Share your call and message logs with all your other tools
That’s it! Start calling your contacts right away.
Here’s why OpenPhone is the #1 business phone as voted for by thousands of professionals.
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Easily add numbers when you need them.
Choose your preferred local (US or Canadian) or North American toll-free number. Each team member who joins your workspace gets their own phone number. Share numbers across departments or teams for improved collaboration. Need additional numbers? Add numbers for just $5 per number per month.
Help your team work together toward the same goals.
Shared business phone numbers give your entire team visibility into customer conversations, making it easier for team members to fill in if a colleague isn’t available.
Work together to resolve customer issues internally with internal threads and make sure key team members are looped in with tags and mentions. Skip time-consuming follow-ups with inbox viewers.
Scale up your text messaging efforts with OpenPhone to reach more customers.
Never leave a text unanswered with auto-replies or create scheduled messages to reach out to customers at a time that’s convenient for them.
Send more texts in less time using pre-made text templates called snippets. Coordinating with a large group? Use group texting to keep everyone on the same page and easily schedule meetings and coordinate next steps.
Connect with your customers on a personal level and never miss an important detail.
Easily organize and sort customer info with custom properties. Use contact notes to jot down your customer’s upcoming time off or special preferences.
OpenPhone reduces repetitive admin work so your team can focus on customers.
Spend less time recapping meetings with automatic call recording and take notes automatically with AI-generated call summaries and call transcriptions.
Ensure all your call and text activity is stored and shared across your team with OpenPhone’s CRM and VoIP integrations with HubSpot, Salesforce, Slack, and Zapier.
Give your team the ability to disconnect after work without being interrupted by business phone calls or texts.
Set custom business hours that forward after-hours calls to an external answering service with OpenPhone. Create a business voicemail greeting to let customers know when they can expect to hear back from you.
With OpenPhone, your team can work from anywhere with a reliable WiFi connection.
OpenPhone’s mobile and desktop apps sync all your team’s communications in one place so you can access them on any device.
Kathy Cruz
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
For traditional phone services and landlines, setting up call forwarding can be lengthy and complicated. For example, you have to call a Remote Access Directory Number and then dial your primary number, a forwarding code, and your forwarding number.
However, with a business phone system like OpenPhone, you can easily forward calls without having a phone right from your computer — entirely self-serve.
The difference between remote call forwarding and call forwarding comes down to how you set up the forwarding.
Traditional call forwarding requires you to manually configure the call forwarding from your primary number, like a landline.
Remote call forwarding enables you to remotely set up forwarding from your primary number from any telephone.
However, with virtual phone numbers, like those provided by OpenPhone, there’s no difference between the two since VoIP call forwarding can be set up from any device, even a computer.
To set up remote call forwarding with AT&T, you’ll need your special access number and PIN. Then, follow these steps:
Unfortunately, remote call forwarding isn’t available for Verizon and T-Mobile.
Since remote call forwarding availability is limited on traditional cell phone service providers, small businesses should consider opting for a business phone platform that offers remote call forwarding or selective call forwarding by default.
Here are three key benefits of a remote call-forwarding service:
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.