OpenPhone’s modern business phone system makes building relationships easier than ever with automatically generated call transcriptions for any conversation.
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Call transcription is a powerful tool that converts your voice or video call audio into a written format, allowing you to store it as plain text. OpenPhone offers this feature, enabling you to transcribe calls in real-time or from past conversations. This allows you to focus on the conversation at hand, knowing that you can always refer back to the transcription later.
Get a complete transcript of your phone calls, delivered right after each call ends. Easily see a time-stamped breakdown of conversations by speaker so you can reference specific details that come up later. Plus, you get automatic voicemail to text transcripts too.
With call transcription, your team can get up to speed on any previous calls quickly. Each call transcript also includes a summary and clear action items to save time on follow-up tasks.
Provide valuable in-the-moment coaching for your team with call transcripts. Your managers can review transcripts to evaluate the performance of individuals, identify areas for improvement, and provide constructive feedback.
Use call recordings and transcripts to keep track of what your leads and customers are asking for or in case a dispute occurs. Enable auto-recording to ensure your team never forgets to tap record at the beginning of any given call.
Automate time-consuming workflows like logging calls and texts in your CRM, automatically sending appointment confirmation texts, and more with OpenPhone’s Zapier, HubSpot, and Salesforce integrations.
OpenPhone’s AI-generated call tinclude:
Here are a few key reasons thousands of professionals vote OpenPhone as the #1 rated phone solution on G2.
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Get started with OpenPhone in four simple steps:
Simultaneous ring on shared numbers give your sales team the ability to split responsibility for incoming calls and texts. That way, your leads are far less likely to just reach out to another business instead.
For sales teams, shared numbers allow you to be on separate sales calls with the same number simultaneously. If you have a customer support team dealing with a high volume of calls, you can even set a custom ring order so specific colleagues receive calls first.
Need to bring a group of people to conference calls? Group calling in OpenPhone lets you invite multiple callers in real time so that you can organize a customer handoff or onboard new hires.
With OpenPhone, you can send the right message to your customers at the right time and optimize your customer experience.
Working late? Schedule texts to go out when your customers are awake, based on their specific time zone.
Tired of typing the same answers? Use snippets to quickly reply to those common questions. And if your team is stuck on what to say, OpenPhone's AI can suggest a response for them.
Missed a call during work hours? Set up auto-replies so your customers know when you'll get back to them.
Plus, you can make your chats more engaging by sending photos, videos, GIFs, and other files to your customers.
Make a lasting impression with your customers by customizing your phone settings in OpenPhone.
In just a few clicks, you can clearly communicate your team's availability with business hours. Guide your customers with tailored phone menus, ensuring calls are directed to the right team member without a hitch.
When customers are the lifeblood of your business, OpenPhone makes it simpler to keep them informed and reassured. With custom voicemail greetings, they'll always be in the loop, understanding when they can anticipate a return call if your team is momentarily engaged.
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Raphael Sammut
Find out how much you’re investing in your business phone solution upfront on our pricing page.
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Call transcriptions are a new OpenPhone feature, powered by artificial intelligence.
With AI-generated English language call transcription software, teams have a note-taking assistant on every call. You can search for specific keywords so that you can reference topics of interest that were discussed, which is especially helpful for research, business meetings, interviews, and other similar use cases
Note that this functionality is for voice calls only, not for video calls.
By default, OpenPhone will provide you with an automatic transcription of any recorded calls that occur. Keep in mind call transcripts and summaries are only available to Business plan users.
Once you enable call recording for a specific conversation or all calls associated with a phone number in your workspace, OpenPhone automatically generates a call transcription based on the recording.
To disable this setting, you must be an owner or admin user in your OpenPhone workspace:
Try out call transcripts with a temporary number and see how easy it is to set up during our free, seven-day trial.
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