Never miss a detail with OpenPhone’s AI call transcriptions

OpenPhone’s modern business phone system makes building relationships easier than ever with automatically generated call transcriptions for any conversation.

Plans start at $15 per user per month.
Trusted by over 38,000 businesses
icon
#1 in customer satisfaction
based on 1,700+ reviews on
g icon
The YCombinator brand logo
logo
logo
Mercury Logo
logo
dashboard

What are call transcriptions?

Call transcription is a powerful tool that converts your voice or video call audio into a written format, allowing you to store it as plain text. OpenPhone offers this feature, enabling you to transcribe calls in real-time or from past conversations. This allows you to focus on the conversation at hand, knowing that you can always refer back to the transcription later.

Get transcriptions for any call or voicemail

Get a complete transcript of your phone calls, delivered right after each call ends. Easily see a time-stamped breakdown of conversations by speaker so you can reference specific details that come up later. Plus, you get automatic voicemail to text transcripts too.

Complete post-call tasks faster

With call transcription, your team can get up to speed on any previous calls quickly. Each call transcript also includes a summary and clear action items to save time on follow-up tasks.

Coach team members

Provide valuable in-the-moment coaching for your team with call transcripts. Your managers can review transcripts to evaluate the performance of individuals, identify areas for improvement, and provide constructive feedback.

OpenPhone call transcripts coaching

Automatically record all your calls

Use call recordings and transcripts to keep track of what your leads and customers are asking for or in case a dispute occurs. Enable auto-recording to ensure your team never forgets to tap record at the beginning of any given call. 

Streamline other repetitive tasks

Automate time-consuming workflows like logging calls and texts in your CRM, automatically sending appointment confirmation texts, and more with OpenPhone’s Zapier, HubSpot, and Salesforce integrations.

What exactly does OpenPhone's call transcription feature include? 

‍OpenPhone’s AI-generated call tinclude:

  • Call transcript: A complete, time-stamped transcript of each call, broken down by speakers. You can search for call details like specific phrases and keywords in the transcript and jump to the relevant section of the call.
  • Speakers: A list of speakers on each call, available in both the call transcript and call summary. Any saved contacts along with teammates on the call show in each transcript. 
  • Call summary: A bulleted list of discussion points made by each speaker, summarized by AI to give you a quick overview of any call.
  • Next steps: A list of action items discussed on the call your team can use to follow through.
  • Call length: The duration of each call is shared with team members next to its respective audio file in case you need to coach teammates to be more efficient.

Why thousands of growing teams use OpenPhone

Here are a few key reasons thousands of professionals vote OpenPhone as the #1 rated phone solution on G2.

phones
Start calling in minutes

Get started with OpenPhone in four simple steps:

  • Test out OpenPhone for free with a seven-day trial. During the signup process, be sure to select the Business plan as call transcripts are a Business-exclusive feature. 
  • Once you confirm it’s a good fit, you can easily port over any existing US, Canadian, or North American toll-free number. 
  • Import contacts, add team members, and set permissions with a few clicks to your OpenPhone workspace.
  • That’s it — start dialing!
Avoid customer conversations from slipping through the cracks

Simultaneous ring on shared numbers give your sales team the ability to split responsibility for incoming calls and texts. That way, your leads are far less likely to just reach out to another business instead. 

For sales teams, shared numbers allow you to be on separate sales calls with the same number simultaneously. If you have a customer support team dealing with a high volume of calls, you can even set a custom ring order so specific colleagues receive calls first.

Add multiple people on the same call

Need to bring a group of people to conference calls? Group calling in OpenPhone lets you invite multiple callers in real time so that you can organize a customer handoff or onboard new hires.

Build relationships with your customers through text messaging

With OpenPhone, you can send the right message to your customers at the right time and optimize your customer experience.

Working late? Schedule texts to go out when your customers are awake, based on their specific time zone.

Tired of typing the same answers? Use snippets to quickly reply to those common questions. And if your team is stuck on what to say, OpenPhone's AI can suggest a response for them.

Missed a call during work hours? Set up auto-replies so your customers know when you'll get back to them.

Plus, you can make your chats more engaging by sending photos, videos, GIFs, and other files to your customers.

Easily establish a professional phone presence

Make a lasting impression with your customers by customizing your phone settings in OpenPhone.

In just a few clicks, you can clearly communicate your team's availability with business hours. Guide your customers with tailored phone menus, ensuring calls are directed to the right team member without a hitch.

When customers are the lifeblood of your business, OpenPhone makes it simpler to keep them informed and reassured. With custom voicemail greetings, they'll always be in the loop, understanding when they can anticipate a return call if your team is momentarily engaged.

“I can’t imagine how we would operate without OpenPhone, but it would be less organized and we’d have no visibility on the communication trail.”

Raphael Sammut

General Manager at Billdr

Simple & flexible pricing

No overcharges or hidden fees. We prefer simple and transparent.

Most popular

Starter

The essentials to get you and your team up and running

$

19

Per user/per month


All plans include:

check
One new local or toll-free phone number per user
check
Calling and messaging to US and Canadian numbers*
check
Voicemail transcripts
Enterprise

For organizations with more complex requirements

Let’s talk

Everything from Business, plus:

check
Custom contract and pricing
check
Dedicated account manager
check
Priority support
check
Audit log

Most popular

Starter
21% off

The essentials to get you and your team up and running

$

15

Per user/per month
Billed annually at $180

All plans include:

check
One new local or toll-free phone number per user
check
Calling and messaging to US and Canadian numbers*
check
Voicemail transcripts
Enterprise

For organizations with more complex requirements

Let’s talk

Everything from Business, plus:

check
Custom contract and pricing
check
Dedicated Account Manager
check
Priority support
check
Audit log
All prices in USD
*Subject to our Fair Usage Policy

Try out OpenPhone's call transcripts and other features for free

Try out call transcripts with a temporary number and see how easy it is to set up during our free, seven-day trial

Frequently asked questions

Can’t find the answer here? Check out our Help Center.

What exactly are call transcriptions?
down arrow

Call transcriptions are a new OpenPhone feature, powered by artificial intelligence. 

With AI-generated English language call transcription software, teams have a note-taking assistant on every call. You can search for specific keywords so that you can reference topics of interest that were discussed, which is especially helpful for research, business meetings, interviews, and other similar use cases

Note that this functionality is for voice calls only, not for video calls.

How can I get call transcriptions in OpenPhone?
down arrow

By default, OpenPhone will provide you with an automatic transcription of any recorded calls that occur. Keep in mind call transcripts and summaries are only available to Business plan users.

How does call transcription work in OpenPhone? 
down arrow

Once you enable call recording for a specific conversation or all calls associated with a phone number in your workspace, OpenPhone automatically generates a call transcription based on the recording. 

To disable this setting, you must be an owner or admin user in your OpenPhone workspace:

  • Click “Settings” from the left-hand menu from the OpenPhone web or desktop app. 
  • Under “Workspace”, select “Phone numbers”. 
  • Click the phone number you wish to disable call transcripts for. 
  • Toggle off the option next to “Call transcriptions”.
What are the benefits of call transcriptions? 
down arrow
  • Refer back to the exact words spoken during the call, minimizing the risk of miscommunication or misunderstanding.
  • Search for specific information within a conversation. Instead of listening to the entire call, team members can quickly search for keywords or topics of interest within the phone call transcription, saving time and effort.
  • Use as a reference for note-taking and analysis. It allows team members to extract important details, highlight key points, and make annotations, which can be useful for research, business meetings, interviews, or any situation that requires careful examination of a conversation.
  • Managers can review call transcripts to evaluate the performance of employees, identify areas for improvement, and provide constructive feedback.