Ensure you never miss any important incoming calls by simultaneously ringing your teammates using OpenPhone's shared numbers. With shared numbers, your team can even be on separate calls at the same time.
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Simultaneous ring allows small business owners to create ring groups that ring multiple phones with one number. Your team can answer inbound calls from their phone or computer. Split the workload for incoming calls without delegating all tasks to a single team member, and transfer calls when needed.
At OpenPhone, we provide simultaneous ring functionality on cell phones, computers, and smart tablets. Simply assign one phone number to share with specific teammates to receive incoming messages and start routing incoming calls.
There are many reasons why someone may need a simultaneous ring feature on their phone service:
In many cases, businesses rely on their phones to talk directly to customers, so it’s important that calls get answered — and answered fast. With simultaneous ringing, businesses can receive, respond, and answer questions or comments whenever a team member is available. Fast response times can leave a great impression on your clients.
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Main office lines with one receptionist for your small business can unintentionally bottleneck incoming calls and messages. Simultaneous ringing takes the burden of answering off a single individual and allows that responsibility to be shared by your team. With shared access to numbers, teammates can monitor calls during business hours and silence incoming call notifications when they're unavailable.
Help your distributed teams and international offices share their responsibility for phone calls without sifting through voicemails or internal notes. Tools like simultaneous ringing help to share the load without disabling other phone settings like call forwarding does.
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Eliminate physical desk phones that remain tied to one location and limit your team’s availability with simultaneous ringing on all devices. Allow your team to reach customers from computers, mobile phones, laptops, and more from wherever they happen to be. Clients can get the help they need no matter while your team works from almost anywhere – in another room, on the road, or even at home.
OpenPhone makes it easy to set calls to simultaneously ring in a few simple steps.
Here’s everything you need to know about how simultaneous ring works, specifically with OpenPhone.
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You can start calling and texting from OpenPhone in minutes. Create new phone numbers and invite your whole team to try simultaneous ring by getting a free seven-day trial of OpenPhone. Avoid long term training sessions or waiting for IT support to get up and running with a simple set up process that can be completed in minutes.
Using shared numbers, incoming calls can ring up to ten available teammates on a device of their choice during your team’s business hours. As long as they have an internet connection, teams can take and make calls right from OpenPhone’s mobile, browser, or desktop app.
Simultaneous ring notifies all associated devices until the call has been picked up. If the call remains unanswered based on the ring duration you’ve set in your phone number settings, the call will go directly to your custom voicemail greeting.
Anyone can see who picked up the call inside the number’s shared inbox, then direct message teammates in your OpenPhone workspace as necessary. Managers can also jump in and listen to calls live, tracking performance and offering a helping hand, or provide coaching after playing back the call recording.
Turn simultaneous ringing off for individual teammates by allowing them to determine when they’re available to take incoming calls. Teammates can set their work schedules regardless of your number’s business hours to mute calls and other notifications while off the clock.
It only takes four steps to create and send text messages through OpenPhone.
1. Start with a free trial of OpenPhone.
2. Launch the OpenPhone web, desktop, or mobile app.
3. Import contacts and add teammates to your phone system.
4. Start using simultaneous ring immediately.
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Save time on routine tasks, provide a better experience to your customers and streamline communications using OpenPhone.
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OpenPhone lets you create as many numbers as your team needs, all located in one simple, streamlined workspace. Assign one company number to multiple teammates. Shared phone numbers allow teams to answer calls, respond to texts, and collaborate on solutions together in the same conversation. You can even assign unique numbers to individual employees or let them pick out their new number.
Your team can make unlimited phone calls and texts (SMS and MMS) to anyone located in the U.S. or Canada without paying extra fees. If you have a North American toll-free number with OpenPhone, you won’t have to foot the bill for incoming toll-free calls.
Deliver the best experience to your work contacts using hidden internal threads tied directly to your external communications. Collaborate on your responses, ask questions, or even tag a teammate to answer for you — all through threads and mentions.
You can also help ensure that your team maintains a work-life balance. Set business hours for your phone number and automatically mute notifications during your time away.
OpenPhone is the modern business phone solution helping you save time on routine work by automatically logging calls and adding contacts from other sources. To unlock these and other automatic workflows, simply use our integrations.
It all starts with a free one-week trial of OpenPhone.
No overcharges or hidden fees. We prefer simple and transparent.
The essentials to get you and your team up and running
Per user/per month
All plans include:
Most popular
For businesses looking for more call handling and automation features
Per user/per month
Everything from Starter, plus:
For organizations with more complex requirements
Everything from Business, plus:
The essentials to get you and your team up and running
Per user/per month
Billed annually at $180
All plans include:
Most popular
For businesses looking for more call handling and automation features
Per user/per month
Billed annually at $276
Everything from Starter, plus:
For organizations with more complex requirements
Everything from Business, plus:
Can’t find the answer here? Check out our Help Center.
Simultaneous ring allows callers to ring multiple phones with one number. This is best for distributed teams or hybrid workplaces that want to share the responsibility of customer communications. At OpenPhone, users are welcome to configure simultaneous ring functions on any plan.
Call forwarding automatically redirects calls to another phone number. In contrast, simultaneous ring will notify all devices of an incoming call that shares the same number.
In OpenPhone, simultaneous ring starts with a shared number. Invite team members to use a specific phone number in your admin dashboard, then specify their access and role in the company. Using this, teams can receive and answer concurrent calls, text from the same phone number, and more.
Sequential ring is also known as round-robin call distribution, available on our Business plan. This refers to the process of ringing small batches of team members until the call has been picked up. Teammates may be rung in batches of one to ten people each.
Simultaneous ring lets multiple team members and devices receive a call at the same time. This assists clients with faster service, and team members with better time management. For example, employees who have their number muted or set to ‘Do Not Disturb’ will not receive a barrage of phone calls while off the clock.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.