I’m thrilled to share that I am joining OpenPhone as the VP of Customer Experience.
As a passionate customer advocate, joining OpenPhone aligned perfectly with my values and goals of creating extraordinary customer experiences alongside a stellar team. I’m excited to bring my skills and expertise in scaling high-performing customer operations to OpenPhone at this time of critical company growth.
More specifically, there are two key reasons for my decision.
According to a recent analysis from McKinsey, the small-to-medium business (SMB) market accounts for over 40% of the GDP of the United States, yet many telephony solutions are too expensive or clunky for a small business owner to use.
OpenPhone understands the unique needs of the SMB customer and has built a platform that streamlines its easy-to-use yet robust capabilities — from organizing contacts to communicating with their team and gaining valuable insights into their business.
As a champion of the customer experience, having an exceptional product is critical to me. After using OpenPhone’s web and mobile clients for several weeks, I found the product to be highly intuitive and well-organized with a user-friendly interface.
People are the heart and soul of any organization. And after meeting with the various members of OpenPhone throughout the interview process, I was blown away by the talent. Each person I met with was not only highly intelligent and passionate about being a part of the company, but they were incredibly thoughtful and nice, as well.
My conversations were thought-provoking, substantial in nature, and left me feeling inspired for hours afterward. OpenPhone has a culture where employees are valued, supported, and empowered to grow in their careers, which fits with my passion as a leader who always wants to be learning and growing, and helping my team grow as well.
VP Customer Experience at OpenPhone. Mother of two humans & two
dogs, Astronomy buff, lover of travel, and mindfulness practitioner.