I’m thrilled to share that I am joining OpenPhone as the VP of Customer Experience.
As a passionate customer advocate, joining OpenPhone aligned perfectly with my values and goals of creating extraordinary customer experiences alongside a stellar team. I’m excited to bring my skills and expertise in scaling high-performing customer operations to OpenPhone at this time of critical company growth.
More specifically, there are two key reasons for my decision.
Product
According to a recent analysis from McKinsey, the small-to-medium business (SMB) market accounts for over 40% of the GDP of the United States, yet many telephony solutions are too expensive or clunky for a small business owner to use.
OpenPhone understands the unique needs of the SMB customer and has built a platform that streamlines its easy-to-use yet robust capabilities — from organizing contacts to communicating with their team and gaining valuable insights into their business.
As a champion of the customer experience, having an exceptional product is critical to me. After using OpenPhone’s web and mobile clients for several weeks, I found the product to be highly intuitive and well-organized with a user-friendly interface.
People
People are the heart and soul of any organization. And after meeting with the various members of OpenPhone throughout the interview process, I was blown away by the talent. Each person I met with was not only highly intelligent and passionate about being a part of the company, but they were incredibly thoughtful and nice, as well.
My conversations were thought-provoking, substantial in nature, and left me feeling inspired for hours afterward. OpenPhone has a culture where employees are valued, supported, and empowered to grow in their careers, which fits with my passion as a leader who always wants to be learning and growing, and helping my team grow as well.
Interested in seeing what OpenPhone can offer you? Come check out our product and our career page to find the perfect solution for you and your company.
