Our March product update is all about clarity. From providing deeper insight into your call activities to making it easier to manage your data, these improvements empower you with the information and context you need to move fast and deliver a better customer experience with ease.
Ready to explore all that’s new? Dive into the details below! 👇
🕵️♂️ Demystifying missed calls
Ever scratch your head wondering why you missed that call?
Our updated call activity modal clears up the confusion with more details on missed calls. Whether a call was missed because:
- it occurred outside your business hours
- the caller found the information they needed via the phone menu (if you have a phone menu through our Business plan)
- user or inbox preferences (such as muted inbox, do not disturb mode, rejected, or declined call)
With any of these ways, you’ll know exactly what happened. Keep in mind this feature is rolling out gradually. If you don’t see it yet you will soon.
📊 Advanced data export
For all the workspace owners out there, we’re making data management a breeze. You can now export CSVs of contacts, call logs, and message logs right from Workspace settings > General.
This streamlined process allows you to select and export any or all of this data to a CSV file, which will be securely emailed to you. Export links will expire after 72 hours for added security.
Please note there’s potential for longer export times with the initial release of this feature due to demand. Times should decrease in the coming days.
Ready to check these updates out? Update your Web, Mac, Windows, and Android apps.
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