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Resources
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Customer stories
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Inside OpenPhone

Cierra Loflin

Cierra is a Content Producer at OpenPhone and the former Content and Community Manager at Superpath. She's passionate about communicating better with customers.

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Best practices | April 2, 2025 Customer service scorecards: Why your business needs them

Insights | April 1, 2025 Call Flows: Why, how, and best practices

Insights | March 5, 2025 Call intelligence: Optimizing sales and customer support

Best practices | February 28, 2025 Customer service quality assurance checklist (+ template)

Comparisons | February 20, 2025 8 best call recording AI tools for 2025

Tutorials | September 27, 2024 How to three-way call on an iPhone in 5 easy steps

Insights | August 7, 2024 5 free standard operating procedure templates and how to use them

Insights | June 14, 2024 10 best business VoIP service providers in 2025

Templates | April 10, 2024 Consent to Receive Text Messages Template

Tutorials | February 14, 2024 How to set up call forwarding on an iPhone in 6 easy steps

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From the blog

Hosted PBX: What Is It, Pros, Pricing Breakdown
Softphones vs hard phones: Which is right for your business?
Out-of-office text messages: Set up effective auto-responses
How to send an event reminder text (plus templates)
5 best missed call text back software for businesses
Customer value: Definition, formula, and strategies
Shared call appearance: How to use it + 5 VoIP providers
How to Transcribe Phone Calls: Reasons to Use and Best Solutions
8 best call recording apps for Android (+ prices & features)
What Is Business Call Forwarding & How to Effectively Set Up?

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