#1 Business texting software
Streamline your communication with group messaging, auto-replies, scheduled messages, internal threads, and much more.
Easily schedule text messages
Unified team chats & calls
Save time with auto-replies
Collaborate with internal threads
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Trusted by over 60,000 businesses
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Collaborate as a team with shared numbers
With OpenPhone, your team can work together to support your customers with one seamless experience.
What your team sees
Call and text as a team, see team activity, and problem-solve together in threads.
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What your contacts see
Your customers will experience one, cohesive conversation with your team.
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Never miss a beat with auto-replies
Keep on top of your conversations by setting up automatic text replies based on different triggers. Respond to texts, missed calls, or voicemails with a pre-defined message.
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Speed up with snippets
Speed up your response time with saved message templates. Create snippets for messages you write often and never type them out again.
Schedule your messages
Schedule your messages to send at a later time or date to maintain work-life balance.
You can even cancel a scheduled message if the intended recipient messages you first.
“The advanced auto-reply features make me look like a hero. I can auto-reply for contact beyond normal work hours. I can set a text auto-reply even for missed phone calls. My customers think that I'm always on top of things, even when I am offline for the night.”
Roland Mansilla
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Save time and reply faster using
AI-suggested message responses
OpenPhone AI instantly evaluates your chats and presents 2-3 tailored responses, ensuring dynamic and efficient communication.
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Note-taking made easy with
AI-powered call summaries
Unlock a better way to manage your calls. Beyond call transcripts, capture the essence of every conversation, including the pivotal points & the key takeaways. Think of it as an advanced form of 'note-taking', done seamlessly for you. Instantly turn extensive transcripts into clear, concise summaries — easily shareable with your team.
Seamless call recording with
AI-powered call transcripts
Save time and easily access the records of your conversation — Our advanced system provides high accuracy and reliability. Ideal for detailed documentation needs.
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Leading teams love OpenPhone
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"The shared communications history in OpenPhone is just so valuable. We can all see, at any time, the full conversation history between the company and any individual.”
Jonathan Barkl
Co-Founder and CEO
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“Compared to our old provider, it's so much easier to manage our calls, messages, and team with their user-friendly interface. Our CSM was incredible and made onboarding and launching seamless – we're thrilled with the switch.”
Brock Dusome
Senior Engineering Manager
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"After evaluating 6 or 7 other vendors, we found that only OpenPhone checked all the boxes. It’s just worlds better.”
Brian Thomas
Director of Claims Experience
Your
numbers are workspaces
Each phone number inbox acts as a workspace where you can see your team’s conversations with contacts and collaborate on them together.
Every interaction in a unified view
Automatically record calls, transcribe voicemails, and see call logs alongside texts in one conversation.
No more jumping between apps to piece relationships together.
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Contact details all in one place
Keep track of important contact details that matter to your business with custom properties and notes.
One shared address book allows your team to have everything they need before getting in touch.
Automate your workflow
Connect OpenPhone with your favorite tools to help sync contacts, track conversations, and analyze calls.
Why modern businesses use OpenPhone
Sales
Share an inbound sales number to triage leads, and send your phone activity to your CRM.
HR / Talent
Call or text candidates without sharing your personal number and distinguish between work and personal calls.
Support
Share a unified support inbox and review texts, voice messages, and calls in a single view.
Founders
Protect your personal number from endless cold calls and review conversations in shared inboxes.
Main company number
Look more established with phone menus and auto-replies and share your main number to split answering duties.
Customer Success
Give your VIP customers a dedicated support number and log call recordings to keep track of the details.
Get more out of your business phone
Never miss an opportunity
Notify everyone in a shared number when a call comes in, or use a phone menu to send callers to the right person.
Improve work/life balance
Get more control of your business and better work/life balance by customizing each number for your workflow.
Gain better business oversight
Managers can see an overview of team analytics as well as listen to call recordings, review text exchanges, and leave comments to help their teams improve.
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Frequently asked questions
Can’t find the answer here? Check out our Help Center.
OpenPhone uses artificial intelligence algorithms to automatically suggest 2-3 relevant replies to a message based on the context of a text message conversation. You also have the option to give OpenPhone AI a prompt to generate a message you can either send or edit first.
Keep in mind this feature is only available in English right now.
Once you’re in a specific conversation thread in OpenPhone, you can type in “/AI” to get 2-3 response suggestions generated from the conversation’s history. If you select one option you can tweak the message as needed or simply send.
You can access AI-suggested text responses via OpenPhone’s web, desktop, and iOS apps (coming soon to Android apps). This feature is available to all OpenPhone users.
For more information on OpenPhone’s AI-based text message generator, check out this article.
Due to new regulations pushed for by the large US cell carriers, you’ll also need to complete US carrier registration if you wish to text to US phone numbers. You can complete this step once you’re no longer on a free trial and have an active OpenPhone account. Learn more about this process here.
This feature covers text messages in the OpenPhone platform. It doesn’t cover social media text generation like Linkedin posts, email responses, chatbot replies, responses in platforms like WhatsApp, or any other AI writing and automation use cases
This feature covers text messages in the OpenPhone platform. It doesn’t cover social media text generation like Linkedin posts, email responses, chatbot replies, responses in platforms like WhatsApp, or any other AI writing and automation use cases
Ready to improve your team's communication?
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.