Juggling a growing number of business phone calls? You may want a phone system that gives you more flexibility than a traditional PBX. Today, more than a third of all businesses rely on VoIP for call management and collaboration, including service providers like JustCall.
JustCall is a business communication platform that offers phone and chat features for customer service teams. Companies can connect with customers through channels like SMS and WhatsApp.
However, JustCall comes with a hefty price tag, and customers have complained about spotty connectivity. It might not be the right fit for small businesses, especially if they want to reach their customers reliably.
Whether you’re looking for JustCall alternatives or trying to port your number out, you’ve got several options to choose from. In this article, we’ll discuss what you need to keep in mind when using JustCall as a phone solution. Plus, we’ll cover and compare the best business phone options.
What you need to know about JustCall
JustCall serves over 6,000 enterprise customers worldwide in various industries, including some notable brands. It has the features you’d expect from any VoIP provider, including call recording, ring groups, and a predictive dialer.
Customers often choose JustCall because it has multi-channel support and is available in more than 70 countries.
Why small businesses choose JustCall alternatives
JustCall offers standard features you would expect from a VoIP provider, but features are extremely limited for non-enterprise customers. Depending on your call volume, you may be forced onto a JustCall Business plan with custom pricing. Small businesses often don’t have the budget for JustCall.
Pricing can be prohibitive for small businesses
Once you reach JustCall’s limits for calls and SMS messages (see more below), you’ll be charged a pay-as-you-go rate. Even though JustCall says its pricing is “transparent,” pay-as-you-go rates are not listed on its pricing page.
For example, outbound calling is limited to 500 minutes per month on the Essentials plan — or less than 8.5 hours. A busy support rep could burn through 500 minutes very quickly, forcing the company onto pay-as-you-go pricing and a varying bill every month instead of a fixed subscription amount.
Key features are locked behind upgrades
The basic plan (Essentials) is just as it sounds: essential features only. If you want features like IVR or toll-free numbers, you’ll need to upgrade to a Team, Pro, or Business plan.
JustCall also boasts more than 100 integrations with Help Desk and CRM tools, but those integrations aren’t available on the Essentials plan. Advanced analytics and reporting — which can help small businesses analyze critical call metrics — are only available on the Pro and Business plans. JustCall is known for its predictive and dynamic sales dialers, but those are also only available on Pro and Business.
Reviewers cite inconsistent call quality
Plan feature limitations aren’t the only things that set JustCall back. User reviews point toward some unreliability across features, including inconsistent call quality.
When answering what they don’t like about JustCall on G2, one user writes: “The connection has issues, calls constantly drop, and we have issues hearing callers and them hearing us as well.”
Another says, “Service doesn’t work very well, there’s constant downtime. Not a great experience at all. I’m glad to have found a better product elsewhere.”
You may also experience issues when onboarding. Watch this review to hear about this user’s experience with JustCall’s clunky platform:
Calling minutes and SMS are capped
On the Essentials plan, outbound calling minutes are capped at 500 minutes per user per month. The next two tiers are capped at 1,000 minutes per user per month, and inbound minutes are capped at 1,000 minutes per month across all three tiers.
Messaging features have similar limitations, with only 250 messaging segments per user for the Essentials plan and up to 1,000 segments per user for the Pro plan. Call transcriptions and call summaries are also incredibly limited, at 60 minutes or 120 minutes per user per month, depending on your plan. Most companies wouldn’t be able to rely on call transcriptions or call summaries at all with those limitations.
The only way to increase volume for any of these features is to upgrade to a Business plan, which has custom pricing.
JustCall pricing
JustCall pricing has four tiers with a 2-user minimum on Team and Pro plans and a 10-user minimum on Business plans:
- Essentials: $19 per user per month for core calling features and basic analytics
- Team: $29 per user per month for IVR/call menus, toll-free numbers, integrations, and AI-powered call transcripts and summaries
- Pro: $49 per user per month for predictive dialing, advanced analytics, and reporting
- Business: Custom pricing with a 10-user minimum. Business plans have unlimited calling minutes and SMS
10 JustCall alternatives for your team
If JustCall is too expensive or too limiting, these ten alternatives are better suited for small businesses.
| Provider | Starting price | Unlimited calling to US & Canada | SMS/MMS to US & Canada | Shared phone numbers | Additional phone numbers |
|---|---|---|---|---|---|
| JustCall | $19 per user per month | 500 minutes per user per month | 250 segments per user per month | ✓ | Requires upgrade, then $6 to $10 per month |
| OpenPhone | $15 per user per month | ✓ | ✓ | ✓ | $5 per number per month |
| Aircall | $30 per user per month (three user minimum) | ✓ | ✓ | ✓ | $6 per number per month |
| Dialpad | $15 per user per month | ✓ | For US and Canadian customers only | ✓ | Requires upgrade, then $5 to $15 per month |
| RingCentral | $9.99 per user per month (1-5 users) | ✓ (limited toll-free minutes) | 25 messages per user per month | ✓ | $4.99 per number per month |
| CloudTalk | $25 per user per month | ✓ | ✓ | Requires upgrade, per-text pricing | $9 per number per month |
| Google Voice | $16 per user per month (including Google Workspace) | Unlimited calls to Canada from the US only | US customers only | Requires upgrade (ring groups only) | X |
| Nextiva | $30 per user per month | ✓ | ✓ | Requires upgrade | Requires the purchase of an additional user seat |
| Talkdesk | $85 per user per month | X | ✓ | X | Pricing varies by location |
| 8x8 | Contact for a quote | ✓ | ✓ | ✓ | Contact for a quote |
| Ooma | $19.95 per user per month | ✓ | Requires upgrade | ✓ | $9.99 per month |
1. OpenPhone: Best for small business collaboration
Pros
- Free unlimited calling, SMS, and MMS messages in the US and Canada
- Call recordings
- Integrations with popular apps like HubSpot, Salesforce, and Zapier
- Shared numbers and inbox
Cons
- No verification through two-factor authentication*
*Nearly all virtual phone numbers share this problem. For safety reasons, companies like Facebook, Uber, and Google rarely let you authenticate accounts through a virtual phone number.
OpenPhone powers more than 58,000 customers with a core focus on features small businesses need. Collaboration tools like a shared inbox, call forwarding, and internal threads let your team handle customer calls and texts efficiently.
OpenPhone has native integrations with platforms like HubSpot and Salesforce, so you can sync OpenPhone with your cloud CRM. Integration with Zapier opens up your automation possibilities to thousands of additional apps, including bulk SMS to your existing customers.
AI-powered transcripts and call summaries let you review customer conversations for call quality and shared learning opportunities. Automated call recordings make it easy for you to listen to calls later.
And — unlike JustCall — we have an incredible uptime history. 😊
How to get a virtual number with OpenPhone: the best JustCall alternative
Getting a new phone number from almost anywhere in the world is a simple process when you choose OpenPhone as your virtual phone number provider. Follow these three steps:
- Create an account with OpenPhone (when you sign up, you get a free, seven-day trial).
- During signup, choose your city or area code in the US to select your preferred phone number.
- Once the signup process is complete, you’re all set to use your new virtual phone number!
Key features of OpenPhone
- Desktop, browser, and mobile apps
- Free calls and text messages (SMS and MMS) in the US and Canada
- As many phone numbers as you need, including toll-free numbers
- Automated call recording
- Voicemail transcriptions
- AI-powered call summaries and transcripts
- Auto-replies and text message templates
OpenPhone pricing
OpenPhone pricing has three tiers with no user minimums across plans:
- Starter: $15 per user per month for voicemail transcriptions, shared phone numbers, unlimited calls and texts in the US and Canada, one new local or toll-free number per user, and more
- Business: $23 per user per month for call transferring, CRM integrations (Salesforce and HubSpot), analytics, auto-attendant (IVR), and more
- Enterprise: Get a custom price for audit logs, priority support, a dedicated account manager, and more
How to port your number from JustCall to OpenPhone
Ready to take the leap? OpenPhone makes it easy to port your number into our platform.
It takes just three steps:
- Sign up for a free 7-day trial of OpenPhone.
- Complete your porting request through the OpenPhone app.
- Sit back and relax! We’ve got this.
Porting typically takes one to two weeks. We’ll keep you in the loop!
2. Aircall: Best for sales calls
Pros
- Power Dialer makes calls in rapid succession
- Automatically add calls from any webpage
- Identify key topics within a discussion
Cons
- Storage limits
- Three-user minimum
- Only one phone number included per account
Aircall is a VoIP provider offering cloud-based solutions for sales, IT teams, and customer service. Aircall has some features that high-volume sales teams would like, including rapid dialing.
While Aircall has essentials like call routing and IVR menus, it has some limitations that support teams might find frustrating. On Aircall’s Essentials plan, call recordings are only stored for a year. To have unlimited access to call recordings, teams have to update to a Professional plan at the cost of an extra $20 per user per month. Even with the upgrade, only six months of call recordings are available within the product — the rest are only available upon request.
Overall, Aircall has a three-person minimum, even on its Essentials plan. For the smallest of teams, this minimum might be more than is needed. Additionally, companies that rely heavily on text messages may not be able to operate within Aircall’s limits: 4,000 outbound SMS messages per user per month.
Key features of Aircall
- API access
- Call forwarding
- Call tracking metrics
Aircall pricing
Aircall pricing has three tiers, with a three-user minimum on the Essentials and Professional plans and a 25-user minimum on Custom plans:
- Essentials: $30 per user per month, three-user minimum, unlimited calls within the US and Canada, IVR, call routing, SMS and MMS messaging (with a 4,000 outbound messaging limit)
- Professional: $50 per user per month, three-user minimum, Power Dialer, Salesforce integration, queue callback, smart routing
- Custom: Call for pricing, 25-user minimum, unlimited worldwide calls, access to APIs
3. Dialpad: Best for AI-powered features
Pros
- Unlimited calling and texting to US and Canada with any plan (if you’re based in either country)
- AI-powered CSAT, playbooks, and scorecards
- Compatible with desk phones
Cons
- Additional office locations require an upgrade
- Limited SMS auto-reply options
- Limited ring groups below Enterprise
Dialpad offers decent functionality and a nice user interface. Every plan has calling, texting, and video support. And if you need internet faxing, Dialpad has that, too.
Dialpad puts AI at the center of its product, with every product on its website starting with “AI.” If you’re looking for AI intelligence at every step of your customer interactions, Dialpad is trying to fit the bill.
If you need integrations, Dialpad only offers Google Workspace on its Essentials plan. Integrations like Salesforce, Slack, and Zapier require upgrading to the Pro plan. You also have to upgrade if you have more than one office location.
Switching to Dialpad can also come at a cost: you can only port over one number from your existing provider for free. Having additional numbers on your account requires an upgrade.
Key features of Dialpad
- Speed coaching tools
- Call monitoring software
- Call transcripts
Dialpad pricing
Dialpad pricing has three tiers, with discounted prices for annual billing:
- Standard: $15 per user per month for unlimited calling, AI-powered call and voicemail transcriptions, and unlimited AI meetings for up to 10 participants
- Pro: $25 per user per month for CRM integrations, 10 office locations, open APIs, and webhooks
- Enterprise: Contact for pricing for unlimited office locations and unlimited ring groups
4. RingCentral: Best for internal information sharing
Pros
- Voice and digital self-service capabilities for customers
- Collaboration tools for internal meetings
- Customer support for social media channels
Cons
- Very limited texting volume
- Separate pricing for phone, contact center, videos, events, and sales
RingCentral’s greatest strength lies in its teamwork capabilities. Distributed workforces can use document-sharing tools and whiteboards to share and collect ideas. RingCentral also has shared lines and team messaging.
RingCentral has an uptime of 99.999% across 46 countries.
However, RingCentral can get expensive very quickly, depending on your business needs. The Core plan for phone features is limited to 25 texts per user per month, with more available at an additional cost. Not only that, but many features are separately priced, ranging from $10 per user per month for video to $65 per user per month for call center software. This leads many businesses to seek out RingCentral alternatives.
Key features of RingCentral
- Video conferencing
- PBX features
- Call logs
RingCentral pricing
RingCentral pricing has three tiers:
- Core: $9.99 per user per month for unlimited calling, SMS and MMS, and AI insights
- Advanced: $25 per user per month for auto call recording, internet fax, and CRM integrations
- Ultra: $35 per user per month for customizable business analytics and unlimited file storage
*Note: The $9.99 per user per month Core plan pricing is only for teams of up to five users. Teams of six or more users start at $20 per user per month for Core.
5. CloudTalk: Best for global calling
Pros
- Localized numbers for 160 countries
- Automated call flow
- Preferred agents and VIP queues
Cons
- No SMS messaging on the Starter plan, and other plans are pay-per-message
- Fewer integrations compared to other VoIP providers
- Most AI features cost extra
Whether you have a remote team or a distributed customer base, CloudTalk makes global calling easy. CloudTalk has more than 4,000 customers across 100 countries and boasts “crystal clear call quality” with localized numbers from 160 countries. Even the base plan includes international numbers, click-to-call, and call routing.
While you get unlimited inbound and outbound calling within the US and Canada, international calling rates are not publicly available. You do get unlimited intracompany calls, which might be appealing for globally remote teams.
CloudTalk doesn’t include any SMS or MMS messaging in its plan pricing. On the Starter plan, you can’t send SMS or MMS messages at all. Other plans charge per message, and pricing is not publicly available. If you send business text messages, the costs might accumulate quickly.
Key features of CloudTalk
- International numbers
- Automatically distribute calls to relevant agents
- Unlimited inbound and intracompany calls
CloudTalk pricing
CloudTalk pricing has four plans:
- Starter: $25 per user per month for unlimited domestic calling, international numbers, call recording, and automated call distribution
- Essential: $30 per user per month for real-time analytics, integrations, and IVR. SMS and MMS messages are available at a per-message rate
- Expert: $50 per user per month for Salesforce integration and advanced sales features
- Custom: Request a quote for unlimited worldwide packages and custom reporting
6. Google Voice: Best for Google Workspace users
Pros
- Consolidated account administration within Google Workspace
- Integrates with Google Meet and Calendar
- Google AI blocks spam calls
Cons
- Ring groups unavailable on the lowest tier
- No toll-free numbers
- No advanced calling features
If your team uses Google Workspace and you’d like to stay within the Google universe, Google Voice might be the right phone provider for you. Rather than separately maintaining a phone application, it all occurs within the admin console of Google Workspace. This ease of use may be appealing to some small business owners.
However, Google Voice for Google Workspace is NOT included with Google Workspace pricing. You’ll pay for two platforms: Google Voice and Google Workspace. The lowest Google Workspace plan is $6 per user, so factor that into price comparisons accordingly.
Google Voice also lacks features such as IVR, call routing, video calling, and automated call recording.
Key features of Google Voice
- Unlimited calls and texts in the US
- Apps for mobile and desktop
- Integration with Google Workspace tools
Google Voice pricing
Google Voice pricing has three plans:
- Starter: $10 per user per month (for up to 10 users) for unlimited calls between Google Voice numbers, calls to US and Canada, and voicemail transcription
- Standard: $20 per user per month for unlimited regional and domestic locations, ring groups, and multi-level auto attendant
- Premier: $30 per user per month for unlimited international locations, advanced reporting, and automatic call recording
7. Nextiva: Best for contextual customer engagement
Pros
- Customer journey tracking
- Social media channel management
- Review management
Cons
- Most integrations require an upgrade
- Limited SMS and MMS messaging
- Video meetings and screen sharing require an upgrade
Nextiva is a good fit for businesses that have customers across many channels, from web to social to chatbots. For example, a high-intent buyer talking to a chatbot can seamlessly transition to a live agent to continue the conversation. Businesses can even schedule social posts and monitor conversations on their social channels.
The basic plan (Digital) is limited to only social media channels, chat, and messaging apps. Calling and text messaging start with the Core plan. Core plans are limited to 100 SMS messages per month, and the next tier (Engage) is limited to 250 SMS messages per month. You also have to be on the Engage plan to have shared numbers and a shared inbox.
The Digital plan has no integrations outside the connected social media and online accounts. Integrations like Salesforce, HubSpot, and Zendesk are add-ons to all plans, starting with Core. In other words, you’ll end up paying a lot for all the features you need.
Key features of Nextiva
- Smart call routing
- AI transcripts for voicemails
- Live chat and chatbots
Nextiva pricing
Nextiva pricing has four small business plans:
- Digital: $20 per user per month for digital features only and no calling or texting
- Core: $30 per user per month for inbound and outbound voice, video meetings, and call routing
- Engage: $40 per user per month for call center software and queueing, toll-free numbers, and a chatbot
- Power Suite: $60 per user per month for advanced IVR, intelligent routing, and transcribe and summarize
Note: Some features in the Power Suite may have additional set-up and usage fees.
8. Talkdesk: Best for call centers
Pros
- AI-powered self-service options
- Click-to-call for fast dialing
- Integrations with industry-specific products (like banking or healthcare)
Cons
- Expensive
- No SMS or MMS messaging
Talkdesk offers several AI-powered tools to engage with customers, whether it’s a virtual agent or AI-powered routing. Talkdesk also relies on workflows and automation to help teams solve customer issues more quickly, relying on the company’s internal knowledge base. The platform can even monitor employee interactions for compliance and operational inefficiencies.
However, Talkdesk comes with a hefty price tag, starting at $85 per user per month, with a 3-year commitment. The pricing might put the product out of reach for many small business owners.
Key features of Talkdesk
- 60+ integrations
- IVR
- Set business hours
- API access
Talkdesk pricing
Talkdesk offers four different subscriptions:
- CS Cloud Digital Essentials: $85 per user per month for digital engagement, API access, routing, and dashboards
- CX Cloud Essentials: $85 per user per month for voice engagement, routing, and dashboards (digital access and integrations are an add-on)
- CX Cloud Elevate: $115 per user per month for quality management and screen recording
- CX Cloud Elite: $145 per user per month for custom reporting, performance management, and additional add-ons like workforce management
Note: Pricing is based on a three-year commitment.
9. 8×8: Best for enterprise companies
Pros
- APIs for SMS, voice, video, and more
- Global security certifications
- Advanced integration with Microsoft Teams
Cons
- No transparent pricing
- Limited integrations
8×8 claims to have more than three million business users around the globe. Base calling plans include unlimited voice calling to 14 countries, and the next plan includes unlimited calling to 48 countries. The product also includes omnichannel support via social media, chat, email, SMS, and video.
8×8 clearly serves large companies with its telephony service. The direct integrations are quite limited for a company of its size. However, 8×8 touts its APIs — a feature that teams with substantial technical needs would appreciate.
It’s unclear how much 8×8 costs since pricing isn’t on the company’s website. However, features such as call recording, skills-based routing, and IVR aren’t available on the first two tiers.
Key features of 8×8
- Video and audio conferences
- SMS, MMS, and team chat
- Enterprise-grade security
8×8 pricing
All 8×8 pricing plans require you to talk to sales for pricing.
- X2: Unlimited voice calling to 14 countries, SMS, MMS and team chat, and Microsoft Teams integration
- X4: Unlimited calling to 48 countries and analytics
- X6: Skills-based routing, IVR, and call recording
- X7: Omni-channel support for social media, chat, email, SMS, and video, and call forwarding
- X8: Quality management and speech and text analytics
10. Ooma: Best for physical locations
Pros
- Virtual receptionist
- Low international calling rates
- Hybrid working tools like hot desking
Cons
- Desktop app requires upgrade
- Texting requires upgrade and caps at 250 messages per month
- Hidden one-time and monthly fees
If you have a store or an office, Ooma has features that can help, like overhead paging and a virtual receptionist. Hot desking lets employees’ phone lines and voicemails follow them from one physical office phone to another. A call “parking” feature (different from a call transfer) lets employees place a customer on hold and pick it up from a different location. Ooma even has a virtual fax and offers internet service.
Integrations with products like Salesforce, HubSpot, and Microsoft Dynamics require you to upgrade to the highest tier (Pro Plus). You also have to upgrade from the basic plan (Essentials) to have access to any business texting. Even then, you’ll be limited to 250 text messages per account per month on Office Pro and 1,000 text messages per account per month on Pro Plus. Additional messages cost $0.0095 per message. There are also hidden fees, such as a one-time $29.95 activation fee and additional costs for toll-free calling.
Ooma doesn’t have any modern business phone features like AI-generated transcripts and summaries, auto-replies, or templated messages.
Key features of Ooma
- Video conferencing
- Ring groups
- Call queuing
- Call recording
Ooma pricing
Ooma pricing has three month-to-month plans:
- Essentials: $19.95 per user per month for ring groups, virtual receptionist, and call parking
- Pro: $24.95 per month for 250 text messages, video conferencing, and call recording
- Pro Plus: $29.95 for CRM integrations, 1,000 text messages, hot desking, and call queuing
How we ranked JustCall alternatives
There are dozens of JustCall alternatives on the market, but only a few meet modern business owners’ expectations. We chose providers for this list that offer:
- Transparent pricing: Most other VoIPs offer unlimited calls and texts — without paying by the minute.
- Scalable features: Most providers have VoIP features and plans that grow as your business does, with user-friendly, intuitive access to upgrades.
- Third-party integrations: Plug into thousands of outside functions to create a customizable workflow for your company.
- Customer experience: The best VoIP is the one with an attentive help desk (and not just a community forum).
- Time-saving features: Auto-replies, AI-powered summaries, and other team collaboration tools missing on JustCall help save time for every user.
See why OpenPhone is the best JustCall alternative
We might be a little biased, but OpenPhone’s VoIP system truly has everything a small business needs. We’re fast and reliable and offer 100% transparent pricing plans that fit within your budget. You can assign separate numbers to each of your team members or create a shared number everyone can use. Connect with an integration or two (or three!) to make life easier, and monitor your customer interactions on a real-time analytics dashboard.
In addition, we’re delightful to work with. Reviewers consistently list OpenPhone as a top business phone service provider — not just for our product but also for our service.
Better business communication for your company is just a click away. Start with a seven-day free trial to test OpenPhone today.
