There’s no denying it: VoIP business phone number apps are simply better than traditional business landlines. Not only do they result in a 90% cost reduction for small businesses (wowza), but they are fully equipped to provide international calls, advanced call screening, and call transferring using nothing but an internet connection. How’s that for functionality? 🙌
While the benefits of VoIP apps are clear, picking the right provider is anything but. If you’re stuck comparing phone apps for small business owners, you might be struggling to know what features work best for text messages, phone calls, and other business needs. Which service provider offers the best bang for your buck, and which platform has the benefits you need to scale over time?
Sifting through the sheer mass of business phone services can feel overwhelming, but with a little comparison and lots of insight, you can start separating the good from the great quickly. And just to make things easier, we’ve already done most of the work for you!
Let’s explore eight of the best VoIPs for business calls and texting in 2023, including what each platform does best and why you might want to use it for your team. We’ll also explain why you should use a virtual phone number in the first place (just in case you’re on the fence).
The best business phone number apps
Let’s get down to brass tacks. Check out this full comparison chart between all eight of the best virtual business phone number apps of 2023:
|Pricing||Starts at $10 per month per user||Starts at $10.39 per user per month||Starts at $29.99 per month per user||Starts at $30.95 per month per user||Starts at $19.95 per month per line||Starts at $10 per month per user||$14 per user per month||Starts at $10 a month per user|
|Unlimited calling to US & Canada||✓||Requires upgrade||✓||✓||✓||Unlimited calls to Canadfrom US only||✓||Unlimited in the US only|
|Unlimited SMS, MMS to US & Canada||✓||Requires upgrade||MMS not available with toll-free numbers||Requires upgrade; mobile only||✓||Unlimited text in US only||No MMS support||Unlimited text in the US only|
|Voicemail transcriptions||✓||Requires upgrade||✓||Requires upgrade||Requires upgrade||✓||✓||✓|
|Set business hours||✓||✓||✓||✓||x||✓||✓||Requires Pro plan|
|Additional phone numbers||$5 per month per number||$4.99 per month per number||$10 per month per number||x||$9.95 per number per month||Varies||✓||✓|
|Call recording||✓||Requires upgrade||x||Requires upgrade||Requires upgrade||x||Requires upgrade||x|
|Shared phone numbers||✓||$5 per month||x||✓||✓||Requires upgrade||x||Requires Team Number plan|
|Auto-attendant (virtual receptionist)||✓||✓||✓||✓||✓||✓||✓||Requires Enterprise plan|
|CRM integration||Requires upgrade||✓||x||Requires upgrade||✓||x||x||x|
|iOS and Android apps||✓||✓||✓||✓||✓||✓||✓||✓|
Comparing the best virtual business phone number apps of 2023
If you’re looking for a more detailed exploration of how these virtual phone systems stack up, we’ve got just what you’re looking for! 👀
Here’s how these eight virtual phone services can simplify your business communications, ranked from highest to lowest based on their price, functionality, and integrations.
1. OpenPhone: The best virtual business phone number app for growing teams
At OpenPhone, we’re over the moon about providing business owners with meaningful tools and solutions. When it comes to streamlining your phone communications, OpenPhone makes it easy as possible:
- Get as many local virtual numbers (or North American toll-free numbers) as your team needs
- Internal threads, contact notes, and call recordings to help team members stay in the loop
- Unlimited business calls and texts (SMS and MMS) to anyone in the US or Canada
- Auto-attendant functions (IVR) for inbound calls
These are all available on the OpenPhone Standard plan — no hidden fees or expensive equipment is necessary to get started. Our Standard Plan starts at just $10 per month per user, making it ultra-accessible for new business owners.
And we’re not the only ones who think so, either. According to our amazing customers, there’s a good reason why we keep ranking number one on G2 as the best business phone system. Just have a look! 👇
“I worked with one tech person at OpenPhone who was proactive, communicative, and really made me feel like my business was super important to them.” – Adam T.
“There is no doubt that this is one of the best services of its kind. The sound quality is great and the iOS app is easy to use.” – Daniel H.
“Love the cadence of new releases like recording inbox and a Mac app. Voice quality is excellent and I don’t need to give out my personal number for clients and prospects.” – Kamil R.
Get signed up with OpenPhone in under 15 minutes. Try out OpenPhone for a week by signing up for our free trial.
- Unlimited calls and texts throughout Canada and the US
- Voicemail transcriptions
- Auto-replies, snippets, and dozens of other ways to save time on business texting
- Unlimited numbers with local area codes
- Shared phone numbers for teams
- Integrations with Slack, HubSpot, Salesforce, Zapier, and more
- Standard: $10 per user/month
- Premium: $20 per user/month
- Enterprise: Custom per plan
See our pricing page for international call and text rates.
2. Google Voice
If you’ve ever Googled ‘VoIP,’ you’ve no doubt run into Google Voice. This is one of the most popular business solutions on the market, and pairs well with the G-Suite of tools.
Keep in mind that Google Voice does not provide a free business phone number. A line is free for personal phones (i.e. the Google Voice plan) but costs $10 a month per user minimum for businesses through Google Voice for Google Workspace. And that’s not all: Google Voice doesn’t offer toll-free numbers, call recordings, or differentiation between personal phone calls and your second number.
- Android and iOS apps
- Access to 1 local phone number
- Integrations with G-Suite
- App notifications
- Unlimited calls throughout North America
- Starter: $10 per month/user*
- Standard: $20 per month/user*
- Premier: $30 per month/user*
* Don’t forget to add an extra $6 for Google Workspace!
As a legacy VoIP provider, Grasshopper is one of the oldest and most well-known virtual business phone number apps. Users can pick and choose different tiers of access for each member of their team — and enjoy cost savings to boot.
Do keep in mind that limitations in phone numbers (a max of 5 on the highest plan without paying extra) and zero integrations can be a problem as your business grows. Sharing responsibility for incoming calls also costs extra ($10 per month) on their dated platform.
- Unlimited calls to Canada and the 48 continental states
- Android and iOS mobile apps
- Vanity numbers
- Call transfers
- Voicemail to text
- Solo: 1 number and 3 extensions for $29 billed monthly
- Partner: 3 numbers and 6 extensions for $49 billed monthly
- Small Business: 5 numbers and unlimited extensions for $89 billed monthly
Video calls and screen sharing are what Nextiva does best. Built for teamwork-based industries like eCommerce and IT, this provider’s unified communication platform supports 10-digit and toll-free numbers. Integrations with Salesforce, Zendesk, and CRM platforms are provided on their second and third-highest plans.
If you happen to have a smaller team, expect to pay more. Their base plan starts at $23.95 per user per month for 1-4 licenses. The fewer employees you have, the more you pay per head. 💸
- Virtual faxing services
- Integration with Google Contacts
- Unlimited voice or video conference calling
- Voicemail transcriptions
- WiFi call management
- Essential: $23.95 per user per month*
- Professional: $27.95 per user per month*
- Enterprise: $37.95 per user per month*
* These prices are based on teams with 1 – 4 users.
The VoIP mobile app from Ooma was specifically designed for small businesses. Users can access free inbound and outbound calling in North America and Mexico. Better yet, extension dialing and call forwarding are available to all in-app users.
However, Ooma may be restrictive to business growth once your brand gets to a certain size. A lack of analytics may prevent you from measuring activity on your second phone number. And you’ll need to upgrade to be able to access their desktop app if you want to call and text from your computer. If you need voicemail transcriptions or call recording software — get ready to upgrade.
- Smartphone mobile apps
- Virtual receptionists
- Multi-ring and ring groups
- Overhead paging
- Ooma Office: $19.95 user/month
- Ooma Office Pro: $24.95 user/month
Popular VoIP eVoice provides virtual phone and live receptionist services to small businesses of all kinds. The eVoice app is currently compatible with iOS and Android. However, the interface is a throwback to older apps.
Further, eVoice pricing plans are a little confusing, only offering tiers for 1, 6, 10, or 11 monthly users. A standard limit of 30,000 minutes per month may be restrictive on growing industries. And in case you’re wondering: yes, SMS costs extra. 💬
- Call forwarding after hours
- Inbound caller ID screening
- Unlimited calls
- Call queuing
- Sequential ringing
- Elite Monthly: $14 per month per user
- Elite 6 Monthly: $13 per month per user
- Elite 10 Monthly: $10 per month per user
- Elite 11 Monthly: $13.50 per month per user
Sideline provides lean functionality with its business phone services. Both desktop and mobile apps allow users to access call logs across devices. SMS texting capabilities are perhaps its most notable business solution. You can’t get all its features on a single plan, though — and you’ll have to compromise to get what you want.
Keep in mind while Sideline is a second number app, it isn’t a VoIP solution. This platform requires you to have a pre-existing phone service to get and place calls. You’ll need to pay for their services as well as a traditional phone carrier. 📱
- Group messaging
- Call announcement software
- WiFi calling
- Mobile app downloads
- Free and unlimited calls (US only)
- Standard: $9.99 monthly
- Pro: $14.99 monthly
Some solopreneurs rely on Phone.com to make business and personal calls alike. Call blocking, queue handling, and sharing features make it relatively efficient for team-based communications. Shared phone lines and call recordings are available for an extra fee ($8 and $5, respectively).
The basic plan only provides access to pooled minutes and text segments. This leads existing customers to Phone.com alternatives as they grow. Only one number per account is permitted without paid upgrades. 📞
Be aware that you will need to pay for the highest plan in order to access CRM integrations.
- Desktop and mobile phone apps
- Free conference calls
- Dial by name directories
- HIPAA compliance
- Voice tagging
- Basic Users: $12.99 per month per user
- Plus Users: $19.99 per month per user
- Pro Users: $29.99 per month per user
When should you use a virtual business phone number app?
Businesses use virtual phone lines to make unlimited calls and texts over WiFi. Meaning they can manage incoming calls and messages from anywhere (and with any device). Business owners use local numbers to reach customers on cell phones, laptops, and other mobile devices — and stop receiving calls instantly when business hours show they’re done for the day.
Virtual phone numbers can also allow you to:
- Send contacts to different business lines with call routing
- Integrate auto-replies and snippets for more effective communications
- Simplify business texting without messaging from your personal cell number
OpenPhone offers one of the best business phone apps for 2023
If there’s one thing we’re not at OpenPhone, it’s limited. With transparent price plans, dozens of features, and integrative options that make life easier, we’re always looking for new ways to add value. That’s just how we roll!
Interested in trying out OpenPhone for free? It’s easy! Sign up for a seven-day free trial to test out calling and texting, or drop by for a weekly live demo to see why thousands of happy business owners put us at the top of their list.