12 best VoIP providers in Canada for business in 2024

After completing your initial research, you’ve likely noticed dozens of different Canadian VoIP providers. If your business is based in Canada — or you’re looking to expand to the Great White North by getting a Canadian number — this in-depth guide covers top phone options you should know.

Here’s everything you need to know about the 12 best Canadian business VoIP providers of 2024, including their prices, features, and limitations.

The best VoIP services in Canada compared

Want to compare the best providers for getting a Canadian VoIP number (whether you’re based in Canada or outside the country)? Check out this comparison chart to view their major features at a glance:

1. OpenPhone: Best Canadian VoIP provider for growing teams 

*Nearly all virtual phone numbers share this problem. For safety reasons, companies like Facebook, Instagram, and Google rarely let you authenticate accounts through a virtual phone number.

OpenPhone is a modern business phone service designed to scale with you as your company grows. All you need is an internet connection to start taking calls from your computer, smartphone, or tablet.

With OpenPhone, you can get as many Canadian numbers as you want on our Starter plan ($15 per user per month). Then, just add more phone numbers as your team expands. Each user on your plan comes with one free Canadian, US, or North American toll-free number. Any additional numbers with OpenPhone are $5 per number per month.

Why businesses use OpenPhone 

Every OpenPhone plan comes with free calling and texting to Canada and the US. You can assign team members to their own number or work together from a shared number. With shared numbers, every member of your team can review the same inbox, see the same contacts, and split responsibility for incoming calls. Plus, you can collaborate with team members using internal threads and mentions, which makes it easier to delegate tasks and follow up with customers.

OpenPhone can help you save time while texting and personalize your touchpoints with customers. For example:

• Scheduled text messages help you hit send at the best possible time, regardless of your customer’s time zone. This means contacts won’t get texts in the middle of the night, and you don’t have to stay up until 11 PM to manually press send.
• Speaking of not having to stay glued to your phone, tools like auto-replies instantly connect with customers while you’re off the clock or away from your desk. Every missed call and voicemail triggers an automatic message with a short text letting customers know you got their message. You don’t have to end calls early just to pick up another or stay attached to your phone all day.
• If you spend a lot of time answering similar messages, you can create message templates with snippets and save them for future responses. It’s easy to personalize canned responses on the fly and save yourself the trouble of typing the same thing a dozen times.
• Want to use AI for business text messaging? OpenPhone AI suggests two or three potential responses to help you overcome writer’s block. The more you use the tool, the more it adapts to your style and language — and the better your recommended responses become. 
• If you want to follow up faster with customers, you can use AI call summaries and transcripts on our Business plan ($23 per user per month). You can instantly get transcripts of past interactions, then use a list of potential follow-ups to share with your team.

Thousands of brands use OpenPhone to connect with their Canadian prospects and clients. We’re listed as the #1 business phone solution on G2 — and our customer reviews speak for themselves:

“Customer service is great! I live in [the] USA and [OpenPhone] works well for my business in Canada. I can text and call from my different phone numbers without a problem.” – G2

“As a contractor, we made many contacts and partners while working in Canada. However, we are required to move out of the country and we did not want to lose our primary contact numbers. OpenPhone was able to port our numbers to their solution free of charge and allow us to keep communicating with partners.” – G2

“Many of my clients in Canada primarily use cell phones who do not have out of country calling plans. Per[-]use long distance charges for Canadians is particularly expensive. By having Canadian OpenPhone numbers to go along with our US cellular plans, our Canadian contacts can reach us without incurring expensive and unexpected charges on those phone plans. It also gives us a local presence so that when we call them we appear to be local to them.” – G2

How to get a Canadian number in three steps with OpenPhone

You can get a Canadian phone number from OpenPhone in just three steps:

1. Create an OpenPhone account and sign up for a seven-day free trial.

2. During sign up, select your city or area code in Canada to choose a specific local phone number. Otherwise, you can get a North American toll-free number.
3. Provide your credit card information.

Once you’ve confirmed OpenPhone is a good fit, you can port any Canadian, US, or toll-free numbers your business already has for free. 

OpenPhone key features

• Local or toll-free Canadian phone numbers
• Free calling and texting in Canada and the US
• AI message responses, transcripts, and summaries
• Integrations with HubSpot, Zapier, Salesforce, Slack, Google Contacts, and more
• Shared phone numbers
• Internal threads and mentions

OpenPhone pricing

Starter

• $21 CAD ($15 USD) per user per month
• Access call recording, voicemail to text, and one new local or toll-free Canadian or US number per user

Business

• $31 CAD ($23 USD) per user per month
• Get call transfers, phone menus (IVR), AI call summaries, analytics and reporting, and our HubSpot and Salesforce integrations

Enterprise

• Custom plan and price
• Unlock audit logs, priority support, and dedicated account managers

See for yourself why thousands of businesses have a Canadian virtual number with OpenPhone by signing up for a free, seven-day trial.

2. RingCentral: Best Canadian VoIP for video conferencing

RingCentral is a cloud-based phone system offering video, chat, and calling tools. Serving customers since 1999, it’s one of the oldest VoIP solutions still on the market.

You can use RingCentral to make unlimited calls in the US and Canada. However, this only applies to local numbers — toll-free numbers have anywhere from 100 to 10,000 pooled minutes, depending on the plan you buy. 

This is just the first arbitrary limitation on the RingCentral platform. When you look closer at the service and its features, you may see more:

• You can only send 25 texts per user per month on the Core plan. And since the platform only stores 5,000 texts per user, past messages with customers may disappear over time.
• Each user on your plan only has access to 1 GB of free data storage on the Advanced plan. Every GB after that costs extra.
• A free trial of RingCentral is limited to just five users and two desktop phones. You can’t use SMS at all.

If you want a VoIP software platform with fewer limitations on phone calls, text messages, and media storage, you should look for a RingCentral alternative.

RingCentral key features

• SMS support
• Local and toll-free Canadian numbers
• Voicemail to text
• Document sharing
• Call log reports

RingCentral pricing

With RingCentral, the more team members you have on one plan, the less you have to pay per user. If you have a team of 49 users or fewer, here’s what you can expect to pay:

Core

• $27 CAD ($20 USD) per user per month
• Get unlimited calls in the US and Canada with business SMS

Advanced

• $34 CAD ($25 USD) per user per month
• Access video meetings with voicemail transcriptions, automatic call recording, and CRM integrations

Ultra

• $48 CAD ($35 USD) per user per month
• Get additional storage and device analytics

Keep in mind these prices only apply to two-year contracts. If you decide RingCentral isn’t the right fit for your business, you have to wait 24 months to cancel your payments.

3. Vonage: Best Canadian VoIP for unlimited video calls

Vonage is a VoIP provider serving residential homeowners and enterprise brands. At the beginning of their business in 2004, Vonage primarily replaced PBX systems (desk phones) and landline phones. Today, they offer unified communications tools like chat, unlimited video calls, and voice conferencing.

But Vonage is not a cheap solution, especially for companies that aren’t huge corporations. Although you can purchase a Canadian local or toll-free number for your small business, you have to worry about hidden taxes and fees that are hard to find on the website. You also have to pay for expensive add-ons to customize your calling experience. 

A few examples of these include:

• Automatic call recording: $49.99 USD per month
• Shared texting inbox: $9.99 USD per month
• Local digital fax: $14.99 USD per month

Vonage’s plans come with their own set of limitations. The standard plan doesn’t let you purchase any phone numbers unless you sign up for a one-year contract. Even then, you can’t access auto-attendants or CRM integrations without paying for the Premium plan ($29.99 per line per month). You can’t even have voicemail transcriptions without maxing out at a whopping $39.99 per line per month.

Vonage key features

• 20+ integrations on the basic plan
• Mobile and desktop apps
• Internal team messaging
• Unlimited calls and texts in Canada and the US
• IP desk phones available for additional charge

Vonage pricing

Like RingCentral, Vonage forces you to pay more if you have fewer users on your team. If you’re signing up with one to four users, you have to pay the following rates:

Mobile

• $27 CAD ($19.99 USD) per line per month
• Get unlimited calls in Canada and the US and 20+ integrations

Premium

• $41 CAD ($29.99 USD) per line per month
• Access multi-level auto-attendants, CRM integrations, and IP desk phones

Advanced

• $55 CAD ($39.99 USD) per line per month
• Unlock on-demand call recording included in your plan, as well as call groups and visual voicemail

4. Ooma: Best Canadian VoIP for unlimited calling in Mexico and Puerto Rico

Ooma is a legacy cloud communications company serving two separate audiences: home phone owners looking to buy residential VoIP numbers and small business owners looking for virtual phone solutions. Their business line, Ooma Office, is available in the US and Canada.

Ooma’s Canadian platform has significant differences from the US version. If you live in Canada and want to buy a Canadian number, for example, you can’t access text messaging at all — a major problem as your business scales.

Plus, many of the basic features you get with Ooma don’t make sense for distributed teams. You may not need overhead paging, analog fax machine support, or intercom systems, but you have to pay for them anyway.

Ooma’s best features are locked behind higher paywalls. You can’t access the desktop app unless you pay for the Pro plan ($24.95 USD per user per month), so you have to work from your phone unless you want to pay extra. Even then, you can’t access CRM integrations unless you pay for the Pro Plus plan ($29.95 USD per user per month).

As you can see, Ooma is an expensive softphone solution that requires you to upgrade to access its best features. No matter how much you pay, it doesn’t provide text messaging on a Canadian VoIP number, unlimited toll-free minutes, or other key features.

Ooma key features

• Ring groups
• Music on hold
• Digital fax
• Call transferring
• Voicemail transcriptions (requires upgrade)

Ooma pricing

Ooma charges different prices depending on where you’re located. If you’re buying a Canadian number while based in the US or Canada, here’s what you can expect to pay:

Essentials

• $24.95 CAD ($19.95 USD) per user per month 
• Get virtual receptionists, ring groups, and music on hold

Pro

• $29.95 CAD ($24.95 USD) per user per month 
• Access the desktop app, call recording, and call analytics

Pro Plus

• $34.95 CAD ($29.95 USD) per user per month 
• Unlock call queuing, hot desking, and integrations with Salesforce and Microsoft Dynamics 365

Keep in mind there’s a one-time activation fee ($49.95 USD) required for all phone numbers.

5. 8×8: Best Canadian VoIP for international calls

8×8 is another cloud-based VoIP provider in Canada tailored to call centers and larger companies. They removed Express, their small business plan, as of March 1st, 2023. 

A virtual number from 8×8 unlocks unlimited calling in 14 countries, including Canada and the US. However, that’s really all you get on the basic plan. 8×8 is more focused on unified communications than calls and texts, which results in many features feeling limited or restricted. Call recordings, for example, only stick around for 30 days unless you upgrade to the X4 plan (an extra $20 USD per user per month). Even then, this upgrade only comes with 130 days of call recording storage. There’s no way to unlock unlimited storage at all, which could be an issue when trying to get context from past customer interactions.

Plus, 8×8 doesn’t offer unlimited texting on any of its small business plans. It costs $0.02 USD to send a text in Canada, and even then, you still have to use their SMS API to set things up the way you want.

Other texting limitations with 8×8 include:

• No SMS support on toll-free Canadian numbers and shared virtual numbers
• No support for group texting
• No international text support (you can receive international messages from outside the US and Canada, but you can’t respond to them)

If any of this is a dealbreaker for you, you might want to consider some 8×8 alternatives.

8×8 key features

• Unlimited calls in Canada and the US
• Auto-attendants
• Hot desking
• Unlimited internet fax
• In-app team chat

8×8 pricing

8×8 no longer lists its prices directly online. The last publicly available numbers were:

X2

• $33 CAD ($24 USD) per user per month
• Includes hot desking, unlimited calls to 14 countries, and unlimited users

X4

• $60 CAD ($44 USD) per user per month
• Unlocks supervisor analytics, unlimited calls to 48 countries, and call recording storage for up to 130 days

X6

• $116 CA ($85 USD) per user per month 
• Comes with skills-based routing, voice-centric advanced reporting, and unlimited media storage

X7

• $150 CAD ($110 USD) per user per month
• Unlocks integrations with chat, email, and social media channels, omnichannel routing, and co-browsing

X8

• $192 CAD ($140 USD) per user per month
• Get auto-dialers, quality management, and speech analytics

6. AVOXI: Best Canadian VoIP for direct routing to Microsoft Teams

AVOXI is a cloud communications platform specializing in international numbers. The company offers virtual phone numbers in 150+ countries, including Canada. Although their goal is to help global call centers manage multiple international numbers, you can still use AVOXI to set up a single Canadian number for your small business.

Unlike many other VoIPs, AVOXI estimates the amount of minutes you can use on each plan depending on where you forward your incoming calls. You have dozens of different forwarding countries to choose from, as well as virtual forwarding through Microsoft Teams, VoIP, or SIP. 

However, the only way to know how many minutes you get is to enter your specifics into their checkout page.

Even if you’re willing to pay high prices to buy an AVOXI number (more on this below), you should know most of their texting and calling features are limited at best. Text messaging, for example, can’t be done in-platform. All texts are forwarded to your email inbox, which you can only reply to through your email’s reply function. Even then, you can only forward texts to your inbox from 11 countries:

1. Australia
2. Chile
3. Czech Republic
4. Denmark
5. Finland
6. Netherlands
7. Poland
8. Romania
9. Sweden
10. Thailand
11. United Kingdom

You can’t use an AVOXI Canadian number to text your clients at all.

Other AVOXI restrictions could affect how and where you decide to get work done. For example, only users with a Contact license can access the mobile app — meaning the rest of your team has to stick with their internet browsers. There’s no desktop app available at all.

Plus, AVOXI doesn’t provide all of its best features up-front. Many of its most mission-critical features are locked behind even more paywalls, including:

• Call recording: $6.99 USD per line per month
• Call Insights (aka call analytics): $10 USD per line per month
• SIP trunks: Starting at $19.99 USD per trunk
• Extra phone minutes: Starting at $0.031 USD on the basic plan with a Canadian toll-free number (but not an 800 number)

To summarize: AVOXI is confusing, expensive, and inaccessible to small business owners. If you want a less expensive Canadian number with better features for the price, you may want to look for a different service provider.

AVOXI key features

• Guaranteed caller ID
• International numbers in 150+ countries (including Canada)
• Direct routing to Microsoft Teams
• External call forwarding
• Auto-attendants

AVOXI pricing

AVOXI’s prices are extremely hard to find. The price you pay for a Canadian number depends on the area code and where you want to forward your number. You also have to pay for user licenses to give your team members access to the platform. 

The features you get with an AVOXI number depend on the type of user licenses you want to buy. There are three different types of user licenses available with AVOXI:

Launch

• $0 CAD per user per month (one user minimum)
• Users get external call forwarding, guaranteed local caller ID, and an auto attendant

Contact

• $27 CAD ($19.99 USD) per user per month (three user minimum)
• Users get 20+ integrations, unlimited local calling in the US and Canada, and access to the mobile app

Engaged Enterprise

• $55 CAD ($39.99 USD) per user per month (three user minimum)
• Users get unlimited storage, custom integrations, and callback functionality

Once you purchase AVOXI user licenses for each member of your team, you need to purchase the actual Canadian number you want to use.

AVOXI’s pricing and minute limits depend on the type of Canadian number you choose (and where you want to forward your calls). For example, a local number in Antigonish costs $7.99 per month and comes with 430 estimated minutes when forwarding to a VoIP number. In contrast, a local number in St. Catharines enabled with TrueLocal costs $9.49 per month and comes with 341 included minutes when forwarded to a phone number in the US.

Here’s what you can expect to pay if you buy a toll-free number (but a non-800 number) and forward calls through VoIP.

Connect

• $23 CAD ($16.99 USD) per line per month for 1,032 minutes (extra minutes cost $0.031)

Standard

• $36 CAD ($25.99 USD) per line per month for 1,895 minutes (extra minutes cost $0.026)

Advanced

• $60 CAD ($43.99 USD) per line per month for 3,888 minutes (extra minutes cost $0.017 USD)

Premium

• $97 CAD ($70.99 USD) per line per month for 7,523 minutes (extra minutes cost $0.014)

There are several other price considerations to keep in mind. AVOXI requires you to pay a $9.99 USD platform fee per customer account. You also have to pay an additional one-time fee of $149.99 USD to add up to six licenses to your account. If you decide to add more user licenses to your business, you have to pay an additional $24.99 USD per license. There’s also an INTFEE cost recovery charge — a 21.1% tax on your monthly subscriptions and call traffic for regulatory compliance.

7. GoTo Connect: Best Canadian VoIP for unlimited phone number extensions

Jive has rebranded to GoTo Connect, a VoIP service provider available to businesses in Canada. You can use the platform to create an unlimited number of phone number extensions and set up virtual meetings using video conferencing tools.

But GoTo Connect is somewhat limited compared to other business VoIP providers. The platform doesn’t offer unlimited calling to the US and Canada and limits the amount of toll-free minutes you can use per month (no matter how much you upgrade). 

Plus, you can’t text customers outside the US or Canada. You’re also limited to just 40 SMS per user per month on their standard plan.

Keep in mind GoTo Connect’s standard plan only lets you have up to 20 users at a time. If you have 21 or more users, you may feel forced to upgrade before your business is ready or have to pay out of pocket for features you don’t yet need.

GoTo Connect key features

• Local, vanity, and toll-free Canadian numbers
• Unlimited extensions
• Additional numbers for $5 per line per month
• Auto-replies (to first-time callers only)
• Desktop app and mobile app

GoTo Connect pricing

Basic

• $35 CAD ($27 USD) per user per month (capped at 20 users)
• Access 40 SMS credits per user per month and basic integrations with Outlook and Google Workspace

Standard

• $42 CAD ($32 USD) per user per month
• Unlock unlimited users, 80 SMS credits per user per month, and call recordings

You also have to contact GoTo Connect for add-on pricing, which includes features like webchat support, SD-WAN, desk phones, and more.

8. Dialpad: Best Canadian VoIP for AI coaching tools

Dialpad is a business VoIP service featuring AI-powered phone tools. Contact centers and other large support teams often use AI speech coaches to train agents how to speak at the correct speed.

The biggest benefit to a Canadian number with Dialpad is unlimited phone calls in Canada and the US. However, several necessary features are missing from the standard plan.

With Dialpad, you can’t:

• Add additional numbers unless you upgrade to the second plan ($25 USD per user per month), which also requires a three-user minimum
• Integrate with tools outside of Google Workspace unless you pay for the Pro plan ($25 USD per user per month)
• Send SMS or MMS if you’re outside the US or Canada
• Text internationally without upgrading to the Pro plan
• Guarantee 100% uptime unless you pay for the most expensive plan (custom price)

Dialpad’s inability to guarantee your uptime could be a major problem as your business expands. Since a 1% loss in uptime could cost thousands of dollars, Dialpad may be a more expensive and less reliable option than other Canadian VoIP providers.

Dialpad key features

• SMS and MMS support (international texting requires upgrade) 
• Unlimited calling in Canada and the US
• Video conferencing tools
• Voicemail transcriptions
• Call recording

Dialpad pricing

Dialpad pricing includes three different options:

Standard

• $20 CAD ($15 USD) per user per month
• Get internet faxing, auto-attendants, and voicemail transcriptions

Pro

• $34 CAD ($25 USD) per user per month (three user minimum)
• Unlock multiple numbers, most integrations, and international text messaging

Enterprise

• Inquire for a quote (100 user minimum)
• Unlock 100% uptime, unlimited ring groups, and dial-by extensions

9. CallHippo: Best Canadian VoIP for telephony API

CallHippo is a VoIP solution built to accommodate small brands and enterprise companies. More than 50 international numbers are available for your business, as well as a telephony API if you want more customization. They also offer basic features like IVR, integrations, and SMS support.

But CallHippo may not be a scalable option for businesses finding their feet. You can only have five users on the Starter plan before needing to upgrade to the Professional plan, which nearly doubles your monthly costs per user. Even the Ultimate plan ($42 USD per user per month) comes with a 50-user cap. Once you hit user number 51, you need to upgrade to CallHippo’s more expensive call center solutions.

CallHippo’s greatest limitation comes before purchasing a plan — there’s no free trial available for office phone system users. This means you can’t try CallHippo at all before you buy and have to eat the cost if it’s not a great fit for your team. Some users also report support is slow to respond.

CallHippo key features

• Unlimited calls in the US and Canada
• Basic IVR
• Ring groups
• Set business hours
• Desktop, web, and mobile phone apps

CallHippo pricing

CallHippo offers two distinct plans: a call center solution, and an office phone system.

Here’s what you can expect to pay for the office phone system:

Starter

• $25 CAD ($18 USD) per user per month (five user max)
• Get one local Canadian number, unlimited calls in the US and Canada, and ring groups

Professional

• $42 CAD ($30 USD) per user per month (50 user max)
• Access call recording, voicemail to email, and country-specific blocking tools

Ultimate

• $58 CAD ($42 USD) per user per month (50 user max)
• Unlock custom greetings, customizable integrations, and professionally recorded greetings

If you’re an enterprise brand with a higher call volume, you could choose to pay for the call center solution. This unlocks advanced features that are more applicable to bigger brands, including tools like role-based access control.

There are four separate tiers:

Basic

• $0 per user per month (you only pay for numbers)
• Get click to dial, call forwarding, and SMS support (additional charges apply for outbound SMS)

Bronze

• $22 CAD ($16 USD) per user per month
• Access shared numbers, shared inboxes, and recorded voicemails

Silver

• $32 CAD ($24 USD) per user per month
• Use call recording tools and basic IVR, and set individual working hours for each user

Platinum

• $52 CAD ($40 USD) per user per month
• Unlock multi-level IVRs, call whispering, and conference calling

10. Net2phone Canada: Best Canadian VoIP for live support

Formerly known as Versature, Net2phone Canada is a VoIP provider located in Ottawa, Ontario. They offer live customer support through phone, chat, and email so you can troubleshoot issues as quickly as possible.

Unfortunately, many users suggest there are consistent problems with Net2phone Canada, including poor call quality and billing issues. Reviewers mention lots of downtime, which may prevent you from addressing customer questions quickly.

Other limitations of Net2phone Canada include:

• An additional fee for call recording on all plans 
• No integrations with tools like Microsoft Teams, Salesforce, and Zoho unless you upgrade to the Call Center plan (starting at $59.99 per user per month)
• Pricey additional toll-free numbers once you exceed the allotment on your plan (starting at $0.05 per minute)

While Net2phone Canada may be a good bare-bones service, it’s not a robust business phone solution for growing brands.

Net2phone Canada key features

• Unlimited calls to the US and Canada
• Auto attendants
• Call forwarding
• Ring groups
• Integrations with Salesforce, Zoho, Zendesk, and more

Net2phone Canada pricing

Net2phone Canada can get expensive for small teams. The fewer users you have, the more you pay per month.

If you have one to five users, you have to pay for the ‘Starter Kit’ plan, which costs $134.99 USD per month and doesn’t include toll-free minutes. You also have to pay a $60 USD one-time activation fee per user, plus tax.

If you have six or more users, you can choose from one of three plans:

Business Lite

• $41 CAD ($29.99 USD) per user per month (six user minimum)
• Get unlimited calling to Canada, the US, and 40+ other countries

Business Select

• $55 CAD ($39.99 USD) per user per month (six user minimum)
• Access video conferencing, 2,000 toll-free minutes, and SaaS integrations

Business Premier

• $68 CAD ($49.99 USD) per user per month (six user minimum)
• Get 5,000 toll-free minutes

You also have access to two ‘high volume’ plans:

Call Centre

• $82 CAD ($59.99 USD) per user per month
• Get call reporting, call recordings, and queue callback

Call Centre Pro

• Call for pricing
• Get omnichannel routing, predictive dialers, workforce management tools (WFM), and more

11. Callture: Best Canadian VoIP for PBX systems

Callture is a Toronto-based company offering business VoIP services with a simple pricing model. All plans apart from the Standard tier feature IVR, multiple extensions, on-hold music, and call blasting.

Since Callture works with a PBX phone system, users enjoy lots of options in terms of hardware. There’s a mobile app available (though a bit outdated) and browser support via WebRTC.

Unfortunately, the term ‘outdated’ describes a great deal of Callture’s platform, including its clunky UI and confusing user experience. It doesn’t have many features for team collaboration or offer advanced features like auto-replies or AI message templates.

Unless you already use a PBX system, Callture is likely not the best option for your business.

Callture key features

• Unlimited inbound and outbound calls from Canada
• Ring groups
• Custom voicemail
• Conference calling (10 people maximum)
• HD voice

Callture pricing

Callture’s pricing depends on the number of included minutes you want per month. You have several options to choose from:

Standard

• $7 CAD ($4.95 USD) per month
• No included minutes

Professional

• $14 CAD ($9.95 USD) per month
• 300 included minutes

Enterprise

• $27 CAD ($19.95 USD) per month
• 500 included minutes

Platinum 2000

• $66 CAD ($47.95 USD) per month
• 2,000 included minutes

Platinum 2500

• $81 CAD ($58.95 USD) per month
• 2,500 included minutes

Platinum 3000

• $108 CAD ($78.95 USD) per month
• 3,000 included minutes

Apart from the Standard plan, each option comes with one phone number, unlimited extensions, and internet fax. All additional minutes cost 4.5¢ per minute (USD).

12. Aircall: Best Canadian VoIP for webhooks

Aircall combines the benefits of a PBX system with a virtual phone solution. It integrates with tools like Slack, Salesforce, and Zendesk and comes with API and webhooks for additional customization.

But Aircall falls short when it comes to business texting, especially outbound messaging. You get unlimited inbound SMS on all plans but just 4,000 outbound SMS per user per month in the US and Canada. You also can’t send any MMS at all, which means you can’t send images, GIFs, or PDFs to customers.

Want to store recorded calls for training or legal purposes? Aircall’s Essentials plan only offers one year of call recording storage. If you want unlimited storage, you need to upgrade to the Professional plan ($50 USD per user per month). At a three-user minimum, that’s $60 more per month.

Aircall key features

• Unlimited calls to the US and Canada
• Smart call routing
• Ring groups
• Call recording
• Conference calling

Aircall pricing

All Aircall plans come with a set user minimum, which means if you’re a solopreneur, you’re not paying the listed price per month. Instead, you’re paying for additional users you don’t yet have — or swallowing the cost to get the features you need.

Your options include:

Essentials 

• $41 CAD ($30 USD) per user per month
• IVR, business hours, call recording, and up to one year of call recording storage (three user minimum)

Professional 

• $68 CAD ($50 USD) per user per month 
• Unlimited access to call recording storage, queue callback, Salesforce integrations, and the Power Dialer (three user minimum)

Custom

• Get a custom quote for unlimited worldwide calls, access to API developer support, and custom analytics (10 user minimum)

How did we find the best Canadian VoIP providers?

Our team took a deep dive into the most popular and top-rated VoIP phone systems available in Canada. After evaluating all the features businesses need from a phone service, we landed on these 12 VoIP providers based on eight factors:

1. Customer support
2. Cost-effectiveness
3. Features
4. Integrations
5. Customer reviews
6. Scalability
7. Security
8. Ease of use

We also reviewed customer ratings on sites like G2 and Trustpilot to reinforce any themes gathered from specific platforms.

8 key features to look for in a Canadian VoIP phone service 

There are lots of different Canadian VoIP providers to choose from, but only a few provide the tools and features modern businesses need.

Here are eight key features you should look for while narrowing down your list:

1. Shared numbers

Everyone on your team needs to work together to tackle your daily to-do list. Thankfully, shared numbers make this easy.

With shared numbers, all members of your team can split responsibility for incoming calls and messages. Everyone on the shared number can collaborate in-platform and delegate tasks when they run into problems. Plus, your supervisors can have clear oversight into all the conversations between your team and your contacts.

If your Canadian VoIP provider doesn’t offer shared numbers, you should consider crossing them off the list.

2. Call routing options 

Your VoIP provider in Canada should be able to help callers get where they need to go. This means offering plenty of VoIP call routing options, like:

• Creating shared numbers for specific teams or departments
• Round-robin calling features that ring multiple devices with an incoming call until someone picks up the phone
• Self-service phone menus that help customers reach the right department (i.e., ‘Press Three for Billing)
• Call transferring tools that can help you send live calls to a teammate

3. Voicemail transcriptions 

Gone are the days of calling a number to listen to audio-only voicemails. Today, you can partner with a Canadian VoIP service to get written transcripts of your voicemails without having to listen to the audio file. 

With OpenPhone, you can easily review a voicemail transcription in the context of your entire conversation history. Plus, you can push your transcriptions to apps already in your tech stack and keep everyone looped into new developments.

Keep in mind some providers lock voicemail transcriptions behind premium plans and try to force you to upgrade prematurely. You should keep an eye out for phrases like ‘add-ons’ or ‘with upgrade,’ then ask for more details before signing any contracts.

4. Free calling to the US and Canada

Your business should be able to reach US and Canadian customers without paying extra for inbound or outbound calls. But as you can see in the guide above, not all VoIP providers in Canada offer free unlimited calling.

Paying extra to reach these countries should be a dealbreaker. You shouldn’t have to deal with overage fees, hard minute limits, and unnecessary red tape. If you don’t want to unnecessarily bloat your phone bills, you need to look for a provider with free calling to the US and Canada.

5. SMS and MMS support

Customers expect businesses to meet their needs faster than ever before. And if you can’t send texts or messages with rich media, you’re already falling behind.

The best Canadian VoIP providers offer both SMS and MMS for your business. They should also offer texting features on local and toll-free numbers since not all companies support messaging on both types.

But basic text messaging support is only the beginning. . .

6. Automated texting options

Automation is a great way to save time for your team, especially when it comes to SMS and MMS. Not only can you focus more on complex tasks, but you can look professional to customers and show you genuinely care about great customer experiences.

Canadian VoIP services like OpenPhone offer texting automations on every plan. Depending on what your business needs, you can:

• Send auto-replies to let customers know when your team is out of the office
• Schedule text messages to contacts outside your time zone
• Use AI-generated responses to avoid writer’s block
• Automate specific touchpoints (such as appointment reminder texts) and keep customers in the loop

7. Call recordings 

Call recordings are an essential component of small business success. If you can’t look back on past recordings to get context, coaching, or quality assurance, you may struggle to answer questions quickly or help your new agents get up to speed.

The Canadian VoIP provider you choose should offer call recording features on every plan. You should also have unlimited storage for all your media without arbitrary retention periods or time-based limitations.

8. Conversation threads

You shouldn’t need to flip between different apps just to send messages to your coworkers. You need to connect with your team immediately if something comes up or if you need more clarification.

Platforms like OpenPhone help you collaborate with your team without hopping between different tools. All call recordings, texts, and voice messages stay in a single thread so everyone knows where to look for past conversations. 

Best of all, if someone needs a second pair of eyes while answering a question, they can tag other team members to help them review and follow up faster.

Get a number that supports your presence in Canada with OpenPhone

There’s a lot to consider before buying a Canadian number — and dozens of factors to weigh while picking the right phone service. But if you’re looking for a competitive VoIP provider with flexible plans and a user-friendly interface, OpenPhone ranks at the top of the list. 

We’ve helped companies big and small build better relationships with their customers through automations, third-party integrations, and shared numbers. You can buy as many Canadian numbers as your team needs, and then you can delight your customers with an equally delightful platform.

Start a seven-day free trial to see why thousands of brands use OpenPhone for their business phone communications in Canada.

Words by Meagan Shelley

Meagan is a professional writer in VA that has covered business phone communication since 2021. If she's not helping companies navigate VoIP technology, she's helping companies craft their own stories.