VoIP call recording: 14 best software options for 2023

Hopping on another app just to tap “record” is a hassle — and the step is easy to forget when you get an unexpected incoming call. If your team works together, that recording also isn’t readily visible with the history of a conversation with someone. 

A business phone system with built-in call recording features can help you save time when making calls, while reliably putting the audio files you need in a convenient place and in context. That way, you have a clear communication trail. Here are the best VoIP call recording software options built into business phone solutions you can choose from. Plus, we’ll share how to select the right one for your team.

14 best VoIP call recording platforms

A free call recording app may sound like a good idea on paper, but these solutions often have limitations. For instance, they may not be compatible with your business phone. You also need to manually enable recordings and spend time managing the storage of them. 

When you get a business phone system that pairs VoIP with call recording technology, you can confidently document all the voice calls you need and easily follow up with clients. Plus, you’ll save time on routine communication tasks in dozens of ways.

Pro tip: Notify the person you’re talking to that you’d like to record the conversation before you start to ensure you’re legally recording phone calls.

Whether you’re recording phone calls to improve the customer experience, train your support teams, or protect your business in case of disputes, take a look at these 14 platforms and what they offer.

1. OpenPhone: The all-in-one business phone system

VoIP call recording: OpenPhone app recording a call

OpenPhone is a VoIP phone system that offers call recording with every plan. When you’re on a call, you can easily tap the record button on the call menu to start recording. Or, you can auto-record all calls for specific VoIP numbers associated with your account so you never miss a conversation.

VoIP call recording: Jack Richards, Robert, and Amy's chat box

When your phone call ends, your call recording will be stored alongside the rest of your conversation with the customer in OpenPhone. You won’t have to go to a separate inbox or storage folder just to replay your calls. Plus, you can see where your phone conversations fit between interactions with customers (including texts and missed calls).

On top of viewing your recordings in-app, you can automatically push your call recordings to your CRM using OpenPhone’s HubSpot and Salesforce integrations with a Premium plan. This way, you can instantly get a comprehensive look at any of your customer relationships. With all plans, you can use our Zapier integration to automatically push call recordings to other platforms, like Airtable, Trint, and Google Sheets.

The best part is OpenPhone supports free unlimited calls and texts to the US and Canada ​​— and unlimited storage of call recordings as long as you have your account.

Key features

  • Each user comes with one free US, Canadian, or North American toll-free number
  • Options to record specific calls and automatic call recordings
  • Unlimited call recording storage
  • Unlimited calls and texts to US and Canada
  • Third-party app integrations with Zapier, CRMs (with upgrade), Slack, and more
  • Shared phone numbers
  • Auto-replies, scheduled messages, and other automated texting options

Pricing

VoIP call recording: OpenPhone Pricing
  • Standard: $13 per user per month
  • Premium: $20 per user per month
  • Enterprise: Contact for custom pricing

Sign up for a seven-day free trial of OpenPhone to try our call recording feature (and much more).

2. Nextiva

VoIP call recording: Nextiva

If you want a phone system to support phone calls and video conferencing in one platform, Nextiva can address your needs. When you upgrade to Nextiva’s most expensive plan ($37.95 per user per month for one to four users), you can access on-demand and automatic call recording, with the option to pause auto-recordings for select calls. However, Nextiva only stores call recordings for up to six months and requires admin access to download audio files.

Upgraded Nextiva plans support CRM integrations to help you route call recordings to your database. Still, you’ll be stuck with limitations other VoIP phone systems don’t have (like text messaging being only available on Nextiva’s mobile app).

Key features

  • A la carte and automatic call recording (upgrade required)
  • Unlimited calls to US and Canada
  • CRM integrations (upgrade required)

Pricing

VoIP call recording: Nextiva Pricing
  • Essential: $23.95 per user per month*
  • Professional: $27.95 per user per month* to get SMS and Salesforce and HubSpot integrations
  • Enterprise: $37.95 per user per month* for call recording capabilities

*Nextiva’s price per user depends on the size of your team, with smaller teams paying more per user; the price shown here applies to teams of 1-4 users

3. Aircall

VoIP call recording: Aircall

Aircall is call center software designed for support and sales teams that need features like call queues and mandatory after-call work. Call recording comes with every plan. However, you’ll only get up to one year of storage with a basic plan and need to upgrade for unlimited ($50 per user per month). Even if you upgrade, you’ll have to submit a request to access more than six months of recordings available in the dashboard.

The upside of Aircall is its abundance of integrations, including those with popular CRMs. If you’re looking for a complete VoIP system with features like unlimited texting, there are better options.

Key features

  • A la carte and automatic call recording
  • Unlimited calls to US and Canada
  • HubSpot, Slack, and webhooks integrations
  • Salesforce integration (upgrade required)

Pricing

VoIP call recording: Aircall Pricing
  • Essentials: $30 per user per month (minimum 3 users)
  • Professional: $50 per user per month (minimum 3 users) to have unlimited access to past call recordings
  • Custom: Contact for pricing (minimum 10 users) for unlimited outbound international calls

4. RingCentral

VoIP call recording: RingCentral

RingCentral is a legacy business phone system that’s been around since the 1990s. When you upgrade to RingCentral’s Standard plan ($27.99 per user per month), you can get on-demand recordings of any of your business calls. Upgrading to a Premium plan ($34.99 per user per month) can unlock automatic call recording too. The biggest downside is recordings are available to download for up to 90 days. Also, RingCentral only stores up to 100,000 recordings per account. 

Accessing call recordings can also be complex. RingCentral offers storage options on its main platform in the cloud and on an internal server, which can make it easy to lose sight of your conversations.

Key features

  • A la carte and automatic call recording (upgrade required)
  • Unlimited calls to US and Canada
  • CRM integrations (upgrade required)

Pricing

VoIP call recording: RingCentral Pricing
  • Essentials: $19.99 per user per month (max 20 users)*
  • Standard: $27.99 per user per month* to access on-demand call recordings
  • Premium: $34.99 per user per month* for automatic call recording
  • Ultimate: $49.99 per user per month* to get unlimited storage

*Pricing for teams of 1-20 users

5. Phone.com

VoIP call recording: Phone.com

Phone.com can support HIPAA-compliant VoIP phone calls and video calls for teams dealing with highly sensitive information. If you want to access call recording, you’ll need to upgrade to its top-tier plan ($23.99 per user per month) — which also supports CRM integrations — or purchase an add-on for $7.99 per month. All recordings are automatic, though you can choose to only record inbound calls or outbound calls.

Keep in mind most teams will need to upgrade to at least a Plus account ($15.99 per user per month) to get the business phone features they need. A basic plan only includes one phone number for the whole account and offers limited minutes and text allowances.

Key features

  • Automatic call recording (add-on or upgrade required)
  • Unlimited calling minutes (upgrade required)
  • CRM integrations (upgrade required)

Pricing

VoIP call recording: Phone.com Pricing
  • Basic users: $11.99 per user per month
  • Plus users: $15.99 per user per month to access unlimited calling minutes
  • Pro users: $23.99 per user per month for included call recording

6. Cube ACR

VoIP call recording: Cube ACR

Cube ACR isn’t a VoIP phone, but it can automatically record all your business calls if you’re using a compatible app like WhatsApp, Skype, WeChat, LINE, or Slack. It can also record all your cell phone calls, though you can manually add or exclude contacts from your automatic recording list.

Cube ACR only supports in-app storage if you have the free app. You can manually export files to other places, but you’ll need to upgrade if you want Google Drive or SD card backup. You’ll also need to upgrade to premium call recording features, like shaking to mark important parts of your call (and this feature only works on Android devices).

However, Cube ACR is mainly built for individuals who want call recordings, not for teams. While it supports hands-free recording, you can’t push your recordings to CRMs or work in the same space as your team.

Key features

  • Automatic call recording
  • Cloud backup (upgrade required)
  • Shake-to-mark (Android only; upgrade required)

Pricing

VoIP call recording: Cube ACR Pricing

Cube ACR is free to use, but you’ll need to upgrade to premium to access cloud backup and get rid of ads. Android users can choose between three payment options:

  • 1-week access: $2.99
  • 6-month access: $11.99
  • 1-year access: $19.99
VoIP call recording: Cube ACR In-App Purchases

iOS users need to pay significantly higher prices for premium:

  • 1-week access: $4.99
  • 6-month access: $34.99
  • 1-year access: $49.99

7. MightyCall

VoIP call recording: MightyCall

MightyCall is a fairly limited VoIP service if you have a basic plan because it only comes with 500 minutes and 100 texts per month. You also can’t have more than two users. 

To access automatic call recording, you have to upgrade to a Business plan ($20 per user per month). You can use this feature to instantly record inbound calls, outbound calls, or both. This platform also lets you save unlimited recordings to the cloud. One major caveat with this, though: MightyCall will only save your recordings for up to a year. If you only need recordings in your CRM though, their more expensive plans support CRM and Zapier integrations, so you can push your recordings elsewhere.

Keep in mind if you’re a solo business owner or smaller team, you’ll still need to pay for at least three users to access call recording.

Key features

  • Automatic call recording (upgrade required)
  • Unlimited calls to the US and Canada (upgrade required)
  • CRM integrations (upgrade required)

Pricing

VoIP call recording: MightyCall Pricing
  • Small Team: $15 per user per month (minimum and maximum 2 users)
  • Business: $20 per user per month (minimum 3 users) to access call recording and unlimited calling, texting, and contacts
  • Enterprise: $150 per month for unlimited users

8. 8×8

8x8

8×8 has plenty of plans to choose from, whether you’re running a small business or a contact center. When you have at least an X2 plan ($24 per user per month) — which is designed for larger teams — you can record and save phone conversations. To set up call recordings, admins need to manually adjust call recording settings to on-demand, automatic, or never for every single user.

You can use 8×8’s integrations to push your call recordings to other apps but keep in mind recordings are only saved in your VoIP phone system for up to 130 days max — even with upgraded plans.

Key features

  • A la carte and automatic call recording (upgrade required)
  • Unlimited calls in the US and Canada
  • CRM integrations (upgrade required)

Pricing

8x8 Pricing
  • Express: $15 per user per month (maximum 5 users)
  • X2: $24 per user per month to access 30 days of call recordings, SMS, customer support, and CRM integrations
  • X4: $44 per user per month for 130 days of call recordings and call monitoring
8x8 X6, X7, and X8 pricing plans
  • X6: $85 per user per month for contact center solution, 30 days of contact center call recordings, and call recording logs on CRM
  • X7: $110 per user per month for co-browsing
  • X8: $140 per user per month for speech analytics

9. Ooma

Ooma

Ooma is a small business phone system that offers unlimited calls in the US, Canada, Mexico, and Puerto Rico. With an upgrade, admins can manually set up call recording for individual users. By default, recordings are automated for every call (including conference calls) as soon as you turn the feature on, though admins can enable on-demand recordings too.

Recordings, which can be up to three hours long, save directly in your call logs. However, they’re deleted after just 90 days. You’ll need to upgrade to Ooma’s costliest plan ($29.95 per user per month) to automatically save your recordings in Salesforce.

Key features

  • A la carte and automatic call recording (upgrade required)
  • Unlimited calls to US and Canada
  • Salesforce integration (upgrade required)
  • Desktop app (upgrade required)

Pricing

Ooma Pricing
  • Essentials: $19.95 per user per month
  • Pro: $24.95 per user per month to access call recording, text messaging, Ooma’s desktop app, and Google and Office 365 integrations
  • Pro Plus: $29.95 per user per month for Salesforce integration and video conference recording

10. CallRail

CallRail

CallRail differs from other software on this list because it’s primarily a call tracking and marketing analytics platform. CallRail does include automatic call recording with every plan, allowing you to document unlimited phone conversations with your clients. You can store your call data for up to 25 months, though you can always use integrations with Zapier and HubSpot to push your recordings to other apps. Looking to instantly save recordings to Salesforce? You’ll need to pay $65 per month.

Since it’s intended for marketing campaigns, CallRail isn’t designed for everyday business communication. CallRail’s base plan only includes 250 call minutes and 100 texts per month.

Key features

  • Automatic call recording
  • Automatic call transcriptions (upgrade required)
  • Zapier, Slack, and HubSpot integrations

Pricing

CallRail Pricing
  • Call Tracking: $40 per month
  • Call Tracking + Intelligence: $85 per month to access call transcriptions and keyword analysis (no Form Tracking features)
  • Call Tracking + Form Tracking: $85 per month for form building and tracking (no Intelligence features)
  • Call Tracking Complete: $130 per month for Intelligence and Form Tracking features

11. Google Voice

Google Voice

When you’re using Google Voice for business, all users can access ad hoc call recording when you upgrade to a Standard plan ($20 per user per month). If you want access to automatic call recording, you need to upgrade to a Premier plan ($30 per user per month) and have administrative access. Google Voice doesn’t offer any third-party integrations allowing you to push your recordings to other apps — but the VoIP service will store your call recordings as long as you have your account. To use Google Voice for business, you also have to pay for a Google Workspace subscription, which starts at $6 per user per month.

Key features

  • A la carte and automatic call recording (upgrade required)
  • Unlimited calling to US numbers
  • Unlimited texts in the US

Pricing

Google Voice Pricing
  • Starter: $10 per user per month (maximum 10 users)
  • Standard: $20 per user per month for ad-hoc call recording
  • Premier: $30 per user per month for automatic call recording

Plus Google Workspace subscription, starting at $6 per user per month.

12. eVoice

eVoice

eVoice is a bare-bones VoIP service offering minimal key features, including unlimited US calls, auto-attendant, and after-hours call forwarding. However, if you want call recordings, you can add the feature to your plan (must contact for pricing).

With eVoice, you must choose between a manual or automatic VoIP call recording plan. You can always stop recording when you have automatic call recording, but you can’t restart once you’ve ended it. With manual recording, you’ll need to landline-style dial code every time you want a recording to begin. All recordings are only stored in your inbox for 30 days, and you can’t automatically save them elsewhere.

Key features

  • A la carte or automatic call recording (add-on required)
  • Unlimited calls in the US
  • Auto-attendant

Pricing

eVoice pricing
  • Elite Annual: $12 per user per month
  • Elite Monthly: $14 per user per month
  • Contact for pricing for more than 10 phone lines

13. Vonage

Vonage

Vonage users can access on-demand call recording by purchasing an add-on for $4.99 per month or with an upgrade to the Advanced plan ($39.99 per line per month) — but with either option, you only get 15 hours worth of recordings per extension. What makes Vonage’s feature unique: All call recordings are password-protected and only available to the owner of an extension (who can choose to share recordings via email).

For $49.99 per month, you can add automatic call recording across the whole company, with customizable call recording rules. This also includes 500 hours of storage, but you can purchase additional storage in 250-hour increments.

With Vonage, you’ll ultimately run into many additional fees to get the features you need. 

Key features

  • A la carte and automatic call recording (add-on or upgrade required)
  • Unlimited calls in the US and Canada
  • CRM integrations (upgrade required)

Pricing

Vonage Pricing
  • Mobile: $19.99 per line per month*
  • Premium: $29.99 per line per month* to access CRM integrations
  • Advanced: $39.99 per line per month* for on-demand call recording (15 hours)

*Pricing for teams of 1-4 users

14. CloudTalk

CloudTalk

CloudTalk is call center software that offers phone numbers in over 160 countries and free automatic call recording with every plan. This VoIP solution can help you grow your business globally with free inbound international calls and the quality assurance call recording supports. Plus, you can adjust permissions for who can listen to recordings.

However, call recordings are only stored for a month unless you upgrade. Plus, since you pay per minute for outbound calls, the cost of CloudTalk can add up.

Key features

  • Automatic call recording
  • Unlimited inbound calls with most numbers
  • Salesforce integration (upgrade required)

Pricing

CloudTalk Pricing
  • Starter: $25 per user per month
  • Essential: $30 per user per month to access unlimited call recording storage and SMS
  • Expert: $50 per user per month for Salesforce integration and call monitoring
  • Custom: Contact for pricing for unlimited outbound calls

Key things to look for in a VoIP phone system with call recordings

As you compare VoIP call recording software, ask yourself these three questions to find the best solution for you.

1. How long does the VoIP system store call recordings?

Screenshot of a chat box

Many VoIP apps limit the amount of storage you get or the length of time you can save phone recordings. OpenPhone stores all your VoIP call recordings as long as you have an active account, and they’ll appear in line with the rest of your conversation with a contact.

2. Can you automatically push call recordings to your CRM or other tools you use?

VoIP phone services like OpenPhone offer CRM integrations to let you instantly save call recordings under the right contacts. Using the OpenPhone Zapier integration, you can automatically push call recordings to other business apps, like Google Sheets and Airtable.

3. Can you record calls a la carte or automatically record all calls?

Some VoIP call recording software solutions allow you to manually select which phone conversations you want to record, while others support automatic audio recordings of all phone calls. Business phone systems like OpenPhone offer both. You can adjust individual phone number settings based on your business needs.

How we ranked the best VoIP call recording options

While there are more than 14 VoIP call recording solutions out there, many don’t meet the same standards as the ones on our list. We used six ranking factors to identify the best phone systems with built-in call recording options:

  • Price: Getting VoIP with call recording capabilities should never cost more than $40 per user per month — depending on what features you need, it can be considerably less.
  • Call recording options: The best VoIP call recording solutions offer both on-demand and automatic call recording. All the software on our list can store recordings for at least 30 days.
  • Ease of use: Learning how to record a phone call and listen to your audio files shouldn’t be complex. We chose the most user-friendly options for our list.
  • Customer support: Most of the options on our list offer real-time customer support to users, at least with select plans.
  • Integrations: Our top-ranked software supports integrations with CRMs and Zapier, which let you automatically save your call recordings to other business apps.
  • Advanced features: We prioritized software offering more features than basic call recording.

What is VoIP call recording?

VoIP call recording is a method of recording the phone calls you make using a virtual phone system. VoIP systems that offer call recording features empower your team to get instant playback of incoming and outgoing calls, whether you want to do quality assurance, settle a dispute with a client, or review interviews with job candidates.

The best business phone system with VoIP call recording: OpenPhone

OpenPhone mobile and desktop apps

Great VoIP call recording software can help you get the audio files you need to improve the customer experience — all without jumping on a separate app and interrupting your workflow.

With OpenPhone, you can save time by automatically recording all calls or by tapping the record button on calls already in progress. Plus, you can view call recordings in line with the rest of your conversations — without time or file size limits on storage — or automatically push them out to your CRM or other business apps. Sign up for a free trial of OpenPhone to explore call recording and a host of other features.

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